stunning interior, beaut breakfast, the pool and sauna was marvellous too

for us, excellent service provided by all departments

parking not enough

gorgeous hotel, perfect for a pampering stay, easy parking, had a lovely room ud83dude03

loved the spa although small,was very relaxing

pool, sauna, spa services

the spa treatments, evening meal in the restaurant and room service breakfast

gym and pool were wonderful

the facilities such as sauna, pool etc

no kids activities

location was perfect, beds comfy and breakfast was lovely.

we were told that due to covid we would have to have a continental breakfast due to the kitchen needing to be closed

the serving and kitchen staff did a very good job by extemporising, but only one of us could have their choice from

brilliant breakfast, having to cross the road is so ok on a fine weather day

excellent rooms service by all staff very attentive especially bar staff

on sunday the kids were disappointed because there were no pancake bags for the pancake machine

hotel was clean, kids loved the swimming pool and most of all the staff were friendly and inviting

hotel staff and manager did their level best serving limited good menu to room and allow the bar to be open again to room only

bar staff were brill especially the uni student from northfield he was polite, friendly and very

nothing really, except there was delay with one of room service orders.

amazing breakfast friendly staff excellent gym and spa facilities sports bar area

gym/pool facilities

frendly staff restaurant & food rooms&spa car park

was a bit expensive for the number of stars and i was unable to use the app to order room service

i really wanted to try the room service but i found the food too expensive.

bar meal was a bit small for the price but tasty enough, bar prices a bit high

the hotel and location in general and the kids loved the pool.

great location, charming surroundings, friendly staff, great bar area and fantastic breakfast

would be better if the pool was open for the kids.

the kids discovered the pancake machine at breakfast so that was a winner

so staff at this delightful hotel with plenty of parking ensured that despite my late arrival the bar remained open so that my remedial whisky was

fantastic hotel with log fires plenty of parking and very quiet

i used the gym in the morning that has all that you need for a quick work out ( mostly cardio equipment, one (-)room was a little small, and the gym is a separate building (-) gym was adequate, so don't expect too much, fine for a workout (-)gym could be in better condition but it served my needs so certainly nothing major and in no way (+)really good size room. great views. small gym was a bonus. (-)the gym was a bit small but all eqt working (-)no gym (-)a steam room and sauna would be a great addition. near the gym area (-)gym condition not kept to standard of rest of hotel, equipment visibly dirty and treadmill rusted

breakfast was varied and very good

buffet breakfast had a good choice of continental breakfast and cooked, just ask for vegetarian options

the tv wouldnt connect to our disney plus tidy because of the wifi

lovely room. friendly reception staff and the bar staff were really great!

we were attending a wedding in the city and asked for early check in, if possible to allow us to get ready

the wifi wasn't working and the shower

lovely friendly staff . lovely and clean room and good breakfast selection

that kids could use the pool at any time

not just the kids

kids in the spa/pool area

great customer service, so friendly! room service breakfast was lovely

lots of loud partygoers shouting and screaming which wasn't ideal when trying to get two young kids off to sleep

nic breakfast and gym was so

nday night) and so happy with this hotel at around 80 inc breakfast

great location ,great rooms with quirky features ,great breakfast and helpful happy staff

they even have a gym available

the restaurant had delicious food and the breakfast room service was lovely

30 am by kids

great hotel lovely rooms comfy bed. staff were very good and drink prices in bar were great too.

location perfect and rooms outstanding too, enjoyed the food and venue lobby quiet relaxing, bar the same

the main restaurant looked a bit tired but the bar area was lovely.

we were there because we hired the kuku club for our wedding party the staff from reception to bar were brilliant and a special mention to katie who ran the night and made sure everything ran

bar staff need to liaise with front desk about closing times

room service wasn t that great in terms of food standard

you have to come down to collect room service

super staff comfortable bed nice bar area what's not to like

room service out of hours menu lovely pizza but ordered sticky toffee pudding that came without

modern hotel in central location excellent breakfast on site made our overnight stay in cardiff super easy and convenient the contemporary

lovely clean room, nice breakfast and great location

the only complaint would be not having fried egg on the breakfast but that’s only because i don’t like scrambled egg

tiny bar area! didn’t matter as so many pubs nearby though.

hotel was quiet despite being right in the centre of the city and the breakfast was great with cooked and continental options and great coffee

noisy hotel kids screaming running up and down corridor noisy pipe work sounded like shower was running

good food and bar facilities

i use the gym facilities which had everything i need for a weights workout

handel of draw bathroom smelled of drains and never been asked to pay a 15 if you arrived early for early check in

arrive around 12pm and was told the room is now ready for check in but additional 30 pounds for early check in, it s an absolutely joke, making money out of people when the check in should be

polite friendly and attentive excellent location for city centre and travel links allowed early check in and kept bag for me on day of

then told as we had booked two rooms (for us and the kids) we should pay twice for parking one car

everything from the room service to the staff

the gym and pool but that wasn't down to the hotel, it's the situation we are in at the moment with the

room service

i liked that my room was cleaned every day. the gym is comfortable. the staff is polite.

good wifi

bad location for the kids

on the two occasions i rang through for room service, the staff were keen to ask if there was anything else

not overly enamoured with the burger on room service and the 5 service charge a bit steep

pool was excellent especially for the kids

facilities in the hotel are fab for kids

the bar was pretty cool

the staff was very friendly. hotel was very clean. breakfast was amazing all cooked fresh.

my kids age 8 and 9 and they were so friendly, my kids loved the staff they were so helpful at breakfast when they ran ahead of me and i didn t expect it, just the nicest people, amazing

breakfast excellent with plenty of choice, service at the bar was a little irregular

had a modern up market feel to it lovely big rooms late check out time

i didn't use hotel wifi, but there's no need

parking costs 8 for 24hrs

nice room, very nice breakfast for 10, friendly bar staff, car park on-site.

in the hotel there's also a laundry, lounge area, meeting rooms, small gym, 'social meeting' for an hour on some evenings with

thank goodness for the pancake maker which my kids loved

very spacious and kitchen very well equipped, very clean, warm and comfortable

lovely room very comfy bed staff were very friendly breakfast was great all round great stay x

the breakfast was delicious - lots of variety

very clean good breakfast

that said, we never regretted anything we got and breakfast was included in the room cost

only felt the bar menu could have more

good breakfast

rang reception at 2:00pm and asked for early check in which they said yes no problem 2:30 so traveled back to hotel to be told room not

give me my own bed and kids over this anytime

give me my own bed and kids over this anytime

an amazing stay especially with kids ud83dude0d worth every penny apart from the fact rooms look nothing like the picture but the

staff, thomas was very helpful at check in and in the bar later on

beautiful hotel, especially loved the spa bath

tv was not working properly and poor wifi

5 star breakfast and set menu evening meal

good wifi

fantastic location, great views from balcony and great gym and pool.

o broke me knowing that i left my tablets there where i have so much information and photos of my kids and after one hour that i left they said housekeeping was on the room and it wasn't there

the bar area & food was nice enough

we didn’t eat at the hotel but did go to the bar staff friendly

everyone we encountered, in the hotel, the restaurant and the bar was professional, friendly and helpful

room was clean and comfortable and the breakfast in the bar across the way was lovely, and again, super friendly staff

the staff at the bar were a bit slow seemed to be only one person behind the bar

no bar staff when i got back at 11

bar reasonably priced, staff friendly

very reasonable prices. nice location. free wifi.

stayed here with my three kids the room looked like it hadn't been cleaned for 6 weeks one power supply in the room the

couldn't connect to the wifi.

good choice of breakfast, good quality food.

lovely room. comfortable bed. great price. free breakfast. restaurant serves many options.

everything especially the breakfast n my dog allow to stay. nice big room.

great breakfast, special mention to owen who was of great assistance in helping with the on site ev charger

vicky kept us calm & helped by getting us early check in too