wifi signal could not reach half of the room

breakfast was delicious and really comfortable place to stay , wonderful

great parking, staff very friendly, flexible for early check in - well run and lovely

parking was plentiful

views, plenty of breakfast choices, and the room was clean cosy and homely

room service plates still outside peoples room doors the next morning

kids loved having access to the pool and we managed to use the pool 3 times over the weekend

clean tidy friendly free parking and food available

gym, pool and staff were great

we had trouble parking. breakfast plates could have been warmer.

the room was spacious. gym was excellent. starbucks is a good touch. room service was good.

amazing staff, amazing spa and amazing cleanliness.

how you have to pay for the gym as an extra

good food options loads of sport screens and great busy spa and gym

great hotel with gym

the bar area & food was nice enough

room was clean and comfortable and the breakfast in the bar across the way was lovely, and again, super friendly staff

everyone we encountered, in the hotel, the restaurant and the bar was professional, friendly and helpful

the staff at the bar were a bit slow seemed to be only one person behind the bar

we didn’t eat at the hotel but did go to the bar staff friendly

we looked out into trolleys of laundry

the breakfast was delicious,and room service was great

the breakfast was delicious and varied, served in a traditional english style

no room service

late check out

sitting area when having breakfast is small ,if you could improve on that .

i would say it would be nice to have four mugs in the room if there’s four ofyiu booking in, kids like a cuppa too, especially if you’ve driven 5 hours and it’s late at

meant we could visit one day and then nip to the seaside at big bad barry with the kids

staff were excellent, requested very early check in at short notice

was nice bed very comfy, hotel was nice and the breakfast was nice, staff were very friendly and bar open till early hours

staff were helpful parking is free and the pool is good with the steam room also very nice

swimming pool and spa well worth a visit

were first class with the main restaurant offering breakfast and other meals, and the lounge bar offering smaller meals and snacks all day

breakfast was lovely

great hotel nice bar and garden section

the hotel has a swimming pool and gym too, the facilities are excellent

clean comfortable good spa and central

kids in the spa/pool area

good location. plenty to do. good facilities. breakfast was lovely. highly recommend.

staff were very friendly and we will be coming back with the kids

bar and restaurant

the swimming pool was excellent very big and clean the kids loved it.

ee as well)

room service food was of very good quality

was lovely, spa was relaxing, rooms were spacious and clean, bathrooms were very clean

travelled with friends and kids

the bathroom and tea/coffee amenities were well stock and there was free wifi throughout our stay

wifi is very good

tiny negative, but only hotel i ve been to that does not have any kids tv channels.

but when you turn up for breakfast they o it take two vouchers and seem to not charge for the kids

very comfortable bed, decent wifi and very pleasant reception staff

room service wasn't great

was very helpful and fully explained issues with the car parking and even offered a complimentary late check out

nday night) and so happy with this hotel at around 80 inc breakfast

complimentary 1pm late check out and breakfast pastries included when signing up for free ihg club

- from helping me sort out car parking for a client i was meeting in the morning to agreeing a late check out as a result of the meeting and all with a wonderful smile and can do attitude

beds comfortable, wifi strong, breakfast good

5g in our room, quicker than the wifi and decent sized room

everything. location, parking, cleanliness, breakfast, staff.

service and breakfast

free parking and wifi near to city centre

members of staff, from reception through to the bar / lounge were fantastic and a friendly face and common courtesy means a lot

do better cocktails at bar and jacuzzi wasn't working as iam regular gym user the gym facilities and exuipement was

all good however i didnt like i had to pay for wifi and the gym was closed

then told as we had booked two rooms

bad location for the kids

early check in, friendly staff & so close to the shopping centre (and many other attractions).

wifi needs to be upgraded

bar service good,breakfast was very good with a varied selection of food on

gym up to my expectations

lots of choice at breakfast

friendly staff good area. comfortable beds and bunks for kids nice touch.

the kids loved having bunk beds for the night

the double bunk room - great for my older kids and gave them an aspect of privacy - deluxe double room also great and fantastic value for a

lovely clean room, nice breakfast and great location

i use the gym facilities which had everything i need for a weights workout

first, i could not connect to the wifi with my computer, only with the mobile phone

some hairs in the bath couldn t connected wifi to tv

on the toilet seat 4) shower water pressure was terrible 5) the curtain handle was broken 6) late check out promise and no delivery: i booked way in advance and called to get confirmation that

the rain!!! a more secure wifi connection would be preferable

great for business stop over but also facilities gym and sauna

no early check in available

clean. convenient. swimming pool and spa were good. breakfast was good.

so many things were broken - poor bathroom, no plugs near the beds, no instructions for wifi, very small room, we were three guests but only two cups in room, issues with breakfast

excellent staff bed was ok but not complaining, food was good had bar meal and breakfast great kids eat free, would stay again

residents had to leave the pool by 10am on the day you vacate.

ample free parking

the duration of my stay and as i was on my own i didn t really want to go out, i would have had room service but there wasn t any

maybe more disabled parking bays

do enough for us, excellent service provided by all departments (reception, blok restaurant, bar area & spa (-) great atmospheric bar and live music was on during our stay (+)warm and friendly and the bar and restaurant were excellent (+) we ate in the bar in the evening, food was divine (+)disappointed with the bar staff and the waiters, we got a severe not allergy when asked if there was nuts in one of the (-)attitude with the bar staff in the waiters was appalling (-)fact you had to walk through a bar to get to the spa (-)menu for room service was small bar snacks which i didn't expect as i was allowed to have a proper meal before (+)in was excellent, bar service was swift and friendly, regrettably the restaurant wasn't in use on the night we stayed

i could not get food from the restaurant or even a sandwich from room service as the kitchen was closed

were clean, big window, sustainability conscience, nice breakfast and lounge, pleased they had a gym

quite clean new building gym was conveniently inside on 3rd floor staff very polite people staying were professional no

central location was great for visiting newport, the hotel was modern and the small gym was a bonus for my partner

gym was well equipped

we were only 1 aduld and 2 kids, so the room was tiny but clean.

the sofa bed was narrow for 2 kids and a poor mattress.

good choice for breakfast and plenty of it , still topping serving trays up at 10

bar prices were excellent and breakfast was very good

the food was fantastic, albeit expensive from the bar menu

perfect with the kitchen... perfect center of the town

the spaciousness. fully equipped kitchen. very good breakfast. the view from our room.

clean and easy. good location and also had an ev charger which was a big plus

thank goodness for the pancake maker which my kids loved

good location, parking, gym and breakfast. small well equipped kitchen. good social areas

wifi was intermittent

lovely food, comfy beds free wifi throughout

to add to the discomfort, the wifi wasn't working

more of a bar area although we appreciate it is more of an eatery.

free car park and free wifi

staff was really helpful. room service fast and efficient. jacuzzi was great!

and we had a complementary breakfast and late check out because we had got engaged the night before

everything room the restaurant bar staff

the breakfast was absolutely lovely

from the reception staff, bar staff and cleaners they were all great

plenty of comfortable seating in the bar area

full english for me, muffins and pastries for the kids

in the evening after the game, we went back for a meal, lovely bar restaurant area, very nice food, and plenty of tv screens to finish the end of the 6n's super

tv didn’t have a lot of channels (for my kids)

amazing staff - we asked for late check out due to attending a wedding later on that day, only needed to check out an hour later

the kids had so much fun in the swimming pool

wifi was good. views are spectacular.

spa and gym great, location and view fantastic, not in the center but in the bay, nice for a walk

the hotel has a pool and a gym

breakfast and room were great. spa was really nice.

bedroom was lovely with views overlooking the golf course which we requested and got the bed was extra big and comfy service we had overall was

a rich choice of food for breakfast

food at breakfast was suberb room and failities lovely spa was

noise of kids on lobby

gym is exceptional, the stuff very friendly

i had free wifi which helped me with my work

stayed here with my three kids the room looked like it hadn't been cleaned for 6 weeks one power supply in the room the

stayed here with my three kids the room looked like it hadn't been cleaned for 6 weeks one power supply in the room the

accessibility, friendliness, excellent breakfast, easy wifi, decent tv, helpful manager - all good

bar was very comfortable and the evening meal on the first night was exceptional, really good

it was lovely for the kids back then and the same even now

great visually and activities for the kids were amazing

breakfast excellent, gym very good, upgrade was brilliant

the breakfast options

large comfortable bed with a great gym, pool & spa facilities. friendly & helpful staff.

room service excellent

bed was a bit hard. gym was shut but that could have been due to covud restrictions.

ordered room service - two steaks cooked differently but indistinguishable.

the chef cooked me a wonderful vegan bar

travelled with my kids