the kitchen was well supplied

golf size umbrellas in the room and lobby were also useful during our stay when we went out and

the bar was a perfect spot for after a day of meetings

nice bar and two restaurants on the property

fantastic spa services

the bar downstairs was really nice

payton and carter, who worked in the restaurant/ bar were unbelievably efficient and friendly

has a kitchen, dining room, patio etc

the bar downstairs was very lively and it was definitely cool to just be able to walk upstairs from the

the bar inside the inn is filled with locals that welcome any tourist into the establishment

convenient to local attractions, pleasant and helpful staff, with free parking.

there was a variety of things to eat at the breakfast

value for what you get is really fair and includes parking

they gave us great information about places to eat and parking in the the shopping area

room was comfortable and worth the slight upgrade for fireplace and spa tub

staff were very efficient in their checking us in and explaining the property facilities to us, bar staff were very friendly too

alisa on reception have us some great ideas for places to visit and larry in the bar was a font of knowledge about the area, vineyards to

breakfast good, gym good, staff friendly

pool and gym available

and only complaint would be to have a larger snack and drink bar for guests or vending machines on each floor

staff were very friendly was a great place to stay, lived having a kitchenette and free breakfast helps safe money on eating out

breakfast was better then expected

cleanliness, breakfast, comfortable bed

there is also a lot of parking space, pool, patio seating, mini mini-golf area and a gym

it was heaven having a guest laundry on site as well as a kettle in the room for making tea

at night which was likely due to a bunch of hockey players and families staying there

i found the room service way over priced especially breakfast.

kids camp at the club meant that there was a group of kids in the pool when we wanted to swim,

room was spacious and the bathroom was elegant; the food and service at play was fantastic, and our

we were there for kids tournament and would prefer a healthy discount for returning customers.

enjoyed the outdoor pool, enjoyed our spa tub, comfy bed.

need more of a solution of breakfast

many bricks around pool loose

quiet. free parking. breakfast. comfy beds. no complaints. will return again and again.

all day breakfast was very good in restaurant and nice folks

it?s very clean and the breakfast was phenomenal!

would have liked a direct connection between the breakfast room and terrace.

hot breakfast was good

had great amenities including workout room, pool, second floor, outdoor deck with use of barbecue and wonderful breakfast

reception staff, rooms immaculate clean , superb breakfast

we needed an early check in and the staff did their best and accommodated us.

we booked this particular hotel as it had laundry facilities so were disappointed when the dryer broke down mid use

best thing was the willingness of the staff to accomodate an early check in

clean room, friendly staff, laundry facility onsite, good location near highway

snack room, laundry room, ice machine to the reception desk

breakfast lovely staff shame when checking in that we weren t told the spa wouldnt be working for duration of our

was a slight odor in the room, they had no forks at breakfast and the breakfast was slim

and they also offered late check out

room was close to hotel laundry- so a bit noisy.

it's a go to pick for myself and when i have my kids

gym facilities are not typical of hotel gyms - it is a full-fledge health club available to hotel

people want to relax or have some quiet time, but it won't happen if there are a bunch of rowdy kids (or adults) hogging the pool

the hotel gym relationship with energy is great, the breakfast is great and the kitchens staff, great pool

amazing breakfast, beautiful pool

the pet friendliness and the ev charger

noisy , bar on the main floor of the hotel and they have weddings and parties

customers have access to the rooms, i did not like the idea that someone sitting at the bar drinking

i really liked the fact that there was a mini kitchen (i made myself some scrambled eggs for breaky

we had a great room with a kitchenette and sitting area

room and mini kitchen were well appointed

it was located very close to main park in thorold

the room was clean and they gave us early check in

the pool

it was clean! pool was great!

no breakfast and the pool was closed

the yard area & pool area could have been neater and kept up more for appeal looking

clean, comfortable, affordable and it has a very refreshing pool

gym wasn’t well equipped

spa bath

the pool and spa was a bonus

free breakfast was great

the laundry room

breakfast could have been better... coffee was poor , and not enough fruit, banana, oranges

kids running up and down hallway all hours of the night

kids enjoyed this kind of breakfast

the spa tub was very nice, the bed was very comfortable, and the bar fridge was quite large

excellent ..breakfast items . we love it...

bed was comfortable. room service was good. the bathtub and jets was our favorite.

good breakfast, nice poo, free parking

close to casino and the main street

pool and free breakfast also the staff were all really nice and the location you can t beat

i guess if i had to pick something, the pool was closed for obvious reasons.

breakfast was excellent. location was perfect. very clean.

restaurants were good, breakfast ok

breakfast was typical of most hotels. a little crowded and some wait time.

the breakfast that was included had great options. was very pleased overall with hotel.

didn’t have the breakfast, the location is good, easy to find right off the highway

the pool

kids totally enjoyed the water park

not enough towels to bring to pool..had to pay for towels.

were given a block of rooms at a courtyard, and they provided a movie night for the kids

kids loved the bunk beds, location was terrific and the water park was a blast

the pool was very clean and not too cold at all

easy to find, close to everything, nice pool and moderately clean room.

room, air conditioning worked well, good location, pool is small but we had it to ourselves for over an hour the night we were there

the pool is well taken care of, clean

pool is so small, only eight at a time

a little more handicap friendly. a hoyer in pool would be appreciated

was listed as having a gym, but the gym has apparently been closed for years

the pool was really nice

i brought my family there for my kids to enjoy indoor pool but didn’t get what i expect

the pool, hottub and sauna are perfect for a spa experience and it's close to the bus terminal and via rail station

staff great laundry faciltys great

indoor pool and gym on site

was right next to the pool so i was lucky no one used it that night or it would have been noisy

my biggest surprise was the quality of the breakfast

breakfast was excellent!!!

i need a wifi to comunicate with my work and called the front desk and said sorry this happened all the time

the carpets in the restaurant were ripped and dirty, the laundry carts in the hall on the 6th floor were overflowing and obstructions

close to the casino

and wanted somewhere quiet to sit, even without a registration, the maitre 'd found us seats at a bar area where we ended up spending $130

best part of this hotel is that its connected to water park ,cafe,casino & shops

early check in pool temp good comfortable easy to get extra pillows

room was very spacious for a family of 5 (2adults 3 kids)

lovely staff and a great breakfast

if someone calls and ask about early check in, don’t ask them to come to front desk and see

pretty good breakfast

the daughter allowed us a late check out at no additional cost and the father (shakie) let us park in the lot after checkout

distance to the falls and the activities ( about 15 minutes with crosswalks and kids), nice pool with an actual deep area, comfy beds, hot water and good pressure in the showers, quiet room

clean room nice pool friendly staff

not all the sprays on spa bath worked

the motor on the bath spa is old. took a short while for the jets to start

we also enjoyed having access to the pool, although it could use a bit more cleaning

the reception staff are very helpful and accommodated our early check in and late check out requests

reno’s were nice, gym was perfect for us. nice breakfast selection

distance clifton hill, check in friendly staff and very comfy beds :) , room as requested, early check

the bed was comfy. food nice and clean. the hotel was quiet with a lovely indoor pool.

the swimming pool was cold, and the hot bath-tap was giving bubbles.

nice location, good breakfast, comfortable room.

breakfast was good

location, clean rooms, comfortable beds, nice pool with hot tub and patio area, exceptional staff willing to help in any way they can

when i went to pool the kids came got in hot tub and stare at us

wasn't happy the gym and pool were close but understand it's covid times; outdoor pool was available but we didn't

sofa bed was not as comfortable. the gym could use some barbells

had the jr presidential suite which had a king bed, a pull out couch and a jetted tub which the kids enjoyed a lot

needed a get away and brought my 3 kids

cleaning staff very nice and friendly and always said hi to us and the kids

swimming pool times

very clean. great location. friendly staff nice pool

the pool was also closed due to covid

clean room nice pool

when we arrived and pulled into the parking lot, there was someone outside that greeted us and showed us where

the pool is not working and there’s no coffee shop

but they should know in advance that if we are 2 adults and 2 kids, we must need more towels, soap, shampoo, toilet paper, than if you're alone

the pool was roped

possibly the pool. i think it was closed but not too sure as we didn't try to use it

my kids could not sleep with the heat

close to the falls & casino

great gym and very close to the falls.

room was great staff was helpful and friendly we liked the location to the casino and the rainbow '' bridge was close from our hotel i highly

hot food was hot at breakfast but cold items should be on ice such as fruit and yogurt

negative about the property but the kids in the room next to mine kept slamming the door from 6:30am-9:30am when they kept it ajar with

rooms were clean with sufficient toiletries and a good breakfast

i didn't try the breakfast yet

would offer a better breakfast experience, but for the price and how close it being near all the attractions plus all

free parking was a really nice touch too

friendly staff, parking right outside of room

it had an extra big spa bath

pool table is down for a while to the guest services gave me 10 free tokens for the

spa tub was not so clean should be cleaned more often

pool was a little small but still nice

gym small but many in the area to go instead

was a pool, however it was empty and my kids were a tad disappointed

breakfast was good for free, the coffee was quite good.

did not had breakfast at your location

i booked the website listed a pool as an amenity

the pool use would have been nice and a more up to date tv as i was stuck with an old

felt like a resort with the pool area; hot tubs, pool bar, arcade, jungle gym and the courtyard

so friendly and helpful the pool was also great and we loved the hot tubs we ordered both dinner and breakfast from the

ev charging in rear of property

husband and i traveled here with our four kids and we all had a great time

excellent restaurant, lots of fun at the pool and spa, kids really enjoyed everything

perfect for a the kids

wifi signal was weak in our room and that was frustrating.

fast wifi

we loved the look of the hotel and our view was great. the pool and hot tub were beautiful.

salt water pool was great, kids had a blast

the gym was not open as advertised i didn't like how the staff during checkout had no customer

didn't have any. small tv and gym not open

pool open till 11pm, kids loved that

dryer didn't work tried everything just didn't work no safety bars or pull bar to get out of spa tub turn off switch is on the wall needs to be closer to the tub

pool open till 11pm, kids loved that

breakfast and stay was wonderful we will come again thank you the room was very big we was very

i wish the gym had free weights there that i could use. other than that, everything was perfect

i wonder did they laundry those routinely

i was told they were doing laundry and my room would be ready soon

specially for kids as it is very close to niagara falls observation tower and terrapin point and goat island

bags of dirty laundry and garbage was in the middle of hallway for more than 3 hrs

had two day stay love the room very nice boutique hotel would love to come back once pool & restaurant are open currently beyond their control

pool was open which was great to keep the kids occupied

eaned every day), allowed us to have late check out and provided us with a fridge on request

pool was open which was great to keep the kids occupied

i skipped the pool because there were 30 kids swimming and went to the bar instead

the location was exceptional, close to everything we needed. room service was fantastic.

it would have been nice to have room service for breakfast

our wifi in our room was weak. first time i experienced this at the hotel

wifi in my room

has a small coffee shop for morning bites which doubles as a bar in the afternoon & evening

gym pool archades bar friendly staff housekeeping helpful

no bar specials

room was very nice. natalia at the bar was great. all around a great stay

a bath mat inside the shower or a shower bar to hold on would be the only thing i could think

the pool & jacuzzi area & how the staff & housekeeping were so helpful when i asked for things

places we have stayed with an indoor pool enclosure keep a supply rack of clean towels for guests (with a stripe or pattern to indicate

fun indoor pool and hot tub. clean room.

love t set up of te check in area the pool nd hot tub my kids enjoyed

they let my daughter have a friend sleep over and swim in their pool one of the nights we stayed there