beautiful place, very comfy, nice casino and restaurants, the pool was great and the beach.

of room service, rooms weren t cleaned daily nor there weren t clean towels daily we had to use

staff at pool bar was not very friendly.

complimentary breakfast buffet was great, the waiters at the restaurant offered excellent service as well aa the

didn't liked as much the gameroom and gym site, but thats okay because everything else was good

incredible property, rooms, pool and beach all fantastic

the tropical location, the amenities, the food, the plunge pool in our room, the beach, the architecture, and most of all the staff, everyone was was friendly

we got the room with the plunge pool and my daughter literally did not want to leave

the beach and pool

spa facilities and restaurants are the best i've seen

we especially loved the shower/small tub that the kids bathed in

hotel does have a pool and even though it is ok for kids to stay in the hotel be advised some parents does not care of kids running splashing and

the pool/spa and location

pool, wine and cheese area,interior courtyard and breakfast

only complaint was wifi didn't reach our room, and there weren't many channels on the tv- but it was ok because we

they helped me coordinate an outside laundry service and also stored some food for me so i could eat the leftovers the next morning (as

great people, great room, great roof bar with view and a great location in old san juan

bar played music pretty loud into the night

great rooftop bar with awesome small plates.

center of town, lots to walk to, nice room. rooftop bar is terrific.

small pool and gym

the pool abs gym both lacked towels

rooftop pool was not impressive

the pool is small

the drinks at the bar are amazing as we’ll get the passion and spice cocktail, thank me later

disappointed that the pool bar and restaurant were not open during our entire stay

upgrade when our reserved room was already taken by others, good location, strong and consistent wifi & cable, comfy beds, felt safe, good ac, easy checkout process and they held our bags for us

unfortunately, the pool was closed for extensive work while we were there but it looks like it would be amazing

had leaking air conditioners that were dripping on the bed no blankets on twin beds for our kids

the main king size bed was incredibly comfortable

no room service, had to go to lobby to ask for coffee for the in room coffee machine

no room service after 11pm

a confusion with my reservations and extra charges at the bar area.

the casino is small but nice

in middle of everything ad a beautiful god course in the back and a casino next to it.

the gym was nice

very clean. quick check in /out . great location with casino.

i didn't have time to use the pool which looked lovely! :)

the pool area is beautiful

beautiful place, great breakfast

it was bolted down in the lobby in the laundry room

to cruise terminal good location close to the casino and just a short 75 cent bus ride to old san juan

the laundry facilities

we were able to flag a man walking by with laundry cart, and he said he didn't have us listed for the night

and pool area for those guests that do not follow rules such as no glass in pool area and no kids playing on the treadmills in their bathing suits

pool and gym were very clean and available for use

the pool is kid friendly, my kids had a blast

pool and gym were very clean and available for use

the swimming pool area was very nice area to relax, the had a bar and music playing, it made the stay a much better experience

hotel bar did not have food every day and the times they served food were odd and did not match what was

have to have someone by the pool kids make to much mess like cookies on the ground and it is dangerous when you walk even for the

the bar and market were overpriced, 2 beers came to $22.00

have a pool table to play and a gym

the breakfast had a nice assortment and delicious

pool was green

pool size

all of the above, but the big plus was the swimming pool and the laundromat... a big plus.

and bar were excellent, friendly staff, a little high price on the octopus which was excellent and

restaurants, pool, staff

were wonderful at acclimating our luggage for early check in and check out

huge room with balcony and kitchen

i liked the roof top restaurant and the gym and the staff.

loved the gym size and equipment options

we didn’t use the kitchenette but it was nice

studio was well equipped with a mini kitchen, no stove but it has a microwave

covid precautions/beach/clean room/staff/pool/great location

there's a lot of area to kids of be secluded on the grounds of the hotel

when isabella came to clean the room, she would always arrange my kids stuff animals in a unique way

restaurants and room service are overpriced.

when isabella came to clean the room, she would always arrange my kids stuff animals in a unique way

pool and hot tub closed to early

great facilities and location. the pool and hot tub were great.

location and ambience at the bar on the weekends.

good location, excellent beach and pool facilities, friendly staff, excellent cleaning service.

is fine but for someone like me how gets overstimulated very quickly i loved the calmness of our pool area and the option to sit in the multiple gazebos

room view, comfort, pool & bar pool, it's location, and pick up for excursions.

kids were hungry, had to get the car and find food to bring back

location, easy beach access. good gym.

and desk were not clean in our room and our kids room

there were a private beach and one swimming pool with a bar in it, another pool with salt water, a jacuzzi

did a good change in providing breakfast to go so as minimize risk of covid

surrounded with different restaurants, the beach was literally walking distance, casino near by

didn’t like the expensive laundry room

facilities had a gym which was nice and a 24 hour open market with drinks and quick foods for a late night bite

gym

soft for my back; the fan in bathroom could not be turned off and made a lot of noises; and the room service was ridiculously expensive, they charge $4 delivery fee along with another 18%

it is a small boutique hotel, perfect for couples or families with young adults

they advertise an adults only sexy vibes hotel which is why i booked

the bar was way to slow and drinks way to expensive

of the pool was great, as well as the pool bar staff were extremely helpful

never woke up in time for breakfast or we were already gone on a tour

spa prices

d they never got it to work effectively) and little amenities one

building is beautiful, clean, staff is extremely polite and helpful, room service was great, i would definitely stay here

the wifi in the room was spotty

in the lobby so we could hang our purse and a wet mat at the foot of the door bf walking into the pool area as water accumulates there the little breakfast was good but the expresso was the very

morning breakfast staff made us the best food

) the free wifi in our second floor room was spotty for the entirety of our 3-day stay, but it worked well

poor wifi

fresh breakfast

casino was great the restaurant by the pool was amazing

amenities (gym, pool, bar, casino)

doesn’t even compare to la concha, definitely recommending and definitely coming back with the kids next time

they gave us late check out

the location on the beach. pool area is very nice

access to beach, kids play pool, hot tub, sauna and bar

didn't agree with the fact that there wasn't any daily room service, but i understand the covid-19 stipulations

full room service not delivered in a paper bag.

the rooms had a little moldy smell. other wise my kids love the pool and the beach.

our kids didn't want to get out, neither did i

liked that everything was clean, gym, pool, computer area, room, etc

the beds in our kids room felt the same

great location in condado laundry area and rooftop pool

the location, the food, the staff, the pool, the comfortable bed, the shower !

spacious and contemporary rooms, roof top pool, gym, lush wall garden at the entrance , 24 hrs self service food stand in the

breakfast was disappointing, it consisted of coffee, orange juice

breakfast included

hot breakfast

very safe and secure, continental breakfast, very clean

the coffee was great, decent breakfast, villa was very comfortable and huge