incredible property, rooms, pool and beach all fantastic

the tropical location, the amenities, the food, the plunge pool in our room, the beach, the architecture, and most of all the staff, everyone was was friendly

lastly, the beautiful pools and spas close at 6pm, and thats just such a shame, as they look so incredibly beautiful at

spa facilities and restaurants are the best i've seen

loved the pool at the room, i saw the employee who cleans it and checks the levels of chemicals

breakfast and happy hour

free breakfast every morning and drinks every evening

beautiful place, very comfy, nice casino and restaurants, the pool was great and the beach.

pool,casino, restaurant

the gym wasn t available

we especially loved the shower/small tub that the kids bathed in

hotel does have a pool and even though it is ok for kids to stay in the hotel be advised some parents does not care of kids running splashing and

the pool/spa and location

pool, wine and cheese area,interior courtyard and breakfast

only complaint was wifi didn't reach our room, and there weren't many channels on the tv- but it was ok because we

they helped me coordinate an outside laundry service and also stored some food for me so i could eat the leftovers the next morning (as

great people, great room, great roof bar with view and a great location in old san juan

bar played music pretty loud into the night

great rooftop bar with awesome small plates.

center of town, lots to walk to, nice room. rooftop bar is terrific.

no consistent wifi, no internet, no tv. shower water was nonexistent.

ssing towels, toilet

the rooftop deck was also lovely with its plunge infinity pool that overlooks the city

disappointed that the pool bar and restaurant were not open during our entire stay

either way pool is really small not suitable for kids

what an improvement, room was fantastic, bar area great

rooftop pool was not impressive

pool, gym and other amenities are quite limited though

the only amenities the hotel offers is a very small gym & a rooftop pool that was underwhelming

the pool abs gym both lacked towels

the hotel bar and restaurant offer great meals and drinks; breakfast is very tasty and good

no casino or music activities

liked that they had a shuttle service to old san juan

the free shuttle made it easy to go to old san juan

the lobby and gym

i liked the majority of everything. breakfast is great. rooms are nice.

i came back again ooh the bathroom very modern my kids loved it too and it has free internet and a night the music was

the swimming pool area was very nice area to relax, the had a bar and music playing, it made the stay a much

the pool didn't get a chance to visited, but the room was exceptional

clean room , great pool and free wifi

we were upgraded and having the kitchen was a great addition for

the cruise terminal, lots of places to eat near by, excellent staff , great multi cultural buffet breakfast, lots of fluffy towels in bathroom, great size beds and rooms,

the breakfast

desk lady who recieved me on the 19th of july at night but she was amazing, and samuel in the kitchen was super he make sure you had all what you needed for breakfast, now let's talk about alex

shuttle was extremely helpful and saved us money on transportation

to cruise terminal good location close to the casino and just a short 75 cent bus ride to old san juan

we were able to flag a man walking by with laundry cart, and he said he didn't have us listed for the night

the laundry facilities

it was bolted down in the lobby in the laundry room

the kids loved it

the spa is located off the main property, and so is the fitness center - a couple of minutes of walk

booked a busy day of touring the old city and ordered room service breakfast, the night before, to help us get a quick start

like how there was a section for family and kids

i would have felt safe here with smaller kids

we booked a suite with a kitchenette, but there were no cooking appliances, and not enough cutlery or dishes, and the staff

the view is great and the gym is amazing!

huge room with balcony and kitchen

not a full kitchen.

the room was very large, and our early check in was accommodate.

they are able to give you a $17 daily credit to their snack bar in the lobby

pool was green

location was great. it was nice to drink by the pool.

room was smaller than expected and the pool area was very small with no hot tubs.

pool was a bit cold, no jacuzzi.

of the hotel control with covid but had to make reservations for the pool or gym

location, easy beach access. good gym.

of options with 5-10 minute uber ride or 10 minute walk, which is not a big deal unless you have kids who are tired by end of day

gym needs improvements and rooms need to be updated due to weather damage from recent storms

it says you can have 2 adults and 2 guests and also kids are free

there as also a bar in the pool

hotel is in a good location within walking distance to several restaurants, bars and shopping

the door getting stuck was a fire hazard, the toilet barely flushing was another issue

pool and hot tub closed to early

great facilities and location. the pool and hot tub were great.

tried to order room service one night but the restaurant was very busy and was not able to accommodate us

room service consistently missing something

appreciated the small, intimate size of the ocean club, as well as the adults only policy

the pool and pool bar were great

the bar was way to slow and drinks way to expensive

spa prices quite high so declined

facilities like gym spa sauna and pool

the room service was great they have butler service which makes you truly feel special

staff majorie at ola and raul the pool clerk were amazing

the wifi in the room was spotty

included breakfast was the most amazing breakfast i have seen

it was close to restaurants and casinos. also close to the small beach area.

the breakfast was limited but the location was fantastic.

is in the perfect location-next to great food, casinos, and a great beach

the great laundry with no soap powder in the shop they suggested i went 500m to buy an entire box

were wonderful at acclimating our luggage for early check in and check out

the pool bar employees service wasn’t top tier

lobby could be a bit noisy in the evenings since the bar was located there

the spa was closed

staff in the lobby bar were top notched

wish they had a spa / salon inside the hotel instead of having to leave the property to get a massage

the rooms had a little moldy smell. other wise my kids love the pool and the beach.

, we couldn t really enjoy the hot tub there was nothing but kids hanging in it and around the bar area nothing but kids playing around and sitting on the bar chairs

love the room, the beach and the casino and live music

our kids didn't want to get out, neither did i

the food was good, access to beach, breakfast and parking garage access. laundry

made to order breakfast was really good, and we truly enjoyed the ambiance, and thoughtful details such as beach

small pool that wasn t warm enough.

beautiful clean rooms, strong wifi!

well maintained, has a lovely flair and loads of little details which make it a prefect bed and breakfast

poor wifi

rooftop pool was beautiful

the pool area was nice and always had clean towels available

my kids really enjoyed the rooftop pool as well

it was a terrible experience with my kids waking up and not getting to sleep again easily (specially my 2-year-old)

pool is nice but definitely not big enough for a hotel w that many guests lots of kids and wig hair in the pool and it’s is not on the beach but only a block away besides the pool

tificial) and a sandwich with

good breakfast clean rooms nice staff

my kids loved the garden out back

breakfast included

breakfast was disappointing, it consisted of coffee, orange juice

it was so easy to walk to the beach or local shops, the bar stayed open a little later the night i got there just to get me a drink before close

bar in this hotel is great and view was amazing . and bar stuff was really nice both 2nights

the only thing i noticed employees speaking loud because the outdoor bar is next to the first floor rooms

loved the restaurant and bar directly on the ocean

resturant and bar were understaffed