were wonderful at acclimating our luggage for early check in and check out

loved the swimming pool. within walking distance of beaches and restaurants.

no room service, and the bedding had stains

) the free wifi in our second floor room was spotty for the entirety of our 3-day stay, but it worked well

poor wifi

it has a small pool and lounge area in the back the breakfast was

to cruise terminal good location close to the casino and just a short 75 cent bus ride to old san juan

it was bolted down in the lobby in the laundry room

we were able to flag a man walking by with laundry cart, and he said he didn't have us listed for the night

the laundry facilities

very safe and secure, continental breakfast, very clean

my kids loved the garden out back

breakfast was disappointing, it consisted of coffee, orange juice

breakfast included

hot breakfast

clean and cozy in which my damily & i were very pleased and happy with,my children loved the pool, my husband and i enjoyed the gym room

& i were very pleased and happy with,my children loved the pool, my husband and i enjoyed the gym room

the gym was

and bar were excellent, friendly staff, a little high price on the octopus which was excellent and

the restaurant bar at the lobby

friendly, good breakfast included with our stay

the breakfast was excellent.

breakfast was great

on the first day, pablo helped us do the early check in at 6am, allowing us to get some rest after the red-eye flight

breakfast but maybe it was because hotel was too busy that day...no room service

beautiful place, great breakfast

we had to go across the street to the sheraton for food, casino, and pool parties

stephany checked us in and out and another female advised us on the shuttle that took us to old san juan

food and drinks at the wxyz bar was lovely as well

more options in the menu for breakfast.

have a pool table to play and a gym

great breakfast, comfortable room with a great kitchen. location is amazing

beautiful area and nice pool, pool table, gym and lounge area

super he make sure you had all what you needed for breakfast, now let's talk about alex in the bar who makes the best mojito that i ever had, if you ever stay at hyatt house make sure to try

(we enjoyed the bar and food at the hyatt place also

room, pool, gym, service, bath

rooftop pool was beautiful

liked that everything was clean, gym, pool, computer area, room, etc

top pool and bar was amazing

the pool was clean, has a decent size, is located on rooftop so view is great, and is open until 11pm

the pool the beach the the location the staff was the best . will be returning !

friendly staff, cleanliness, food, service, location, gym

there is a chinese reasturant in the casino. food is horrible.

location, pool, food, staff, casino

the staff at the bar by the pool were amazing and very friendly

location/beach front/courteous staff/24 hour gym

beach service envíance pool gym spa bar casino club restaurants do miss acai bowls though

need separate pool area designed for kids

amenities (gym, pool, bar, casino)

gym and pools were excellent

liked the availability to have complimentary breakfast and have the beach and restaurants close by to the

breakfast extremely good

surrounded with different restaurants, the beach was literally walking distance, casino near by

you have to go down the gym to get water with a plastic cup every time you feel thirsty since i do not have my own

gym

were super friendly, breakfast was great, ac was very effective and the outdoor pool was great for a refreshing swim

the breakfast was delicious

the pool sucked

real basic breakfast.

bc the pandemic we couldn't enjoy the pool

loved the restaurant and bar directly on the ocean

it was so easy to walk to the beach or local shops, the bar stayed open a little later the night i got there just to get me a drink before close

the only thing i noticed employees speaking loud because the outdoor bar is next to the first floor rooms

right on the beach great beach bar nothing fancy, if you don’t like hearing the ocean this place is not for you

resturant and bar were understaffed

of covid, restaurant, gym and spa were closed

kids were running around screaming down the hallway, which looked like it was in desperate need of

website did not specify that breakfast was not included and the gym was not open

when i showed him the email correspondence then he said he would be able to check me and my kids in at 6 am

my kids loved the bunk beds in the family room

the olas breakfast was hit or miss

the choice of pools, the dining and bars and even the fitness center are all of very high quality in addition to

the wifi in the room was spotty

building is beautiful, clean, staff is extremely polite and helpful, room service was great, i would definitely stay here

warm pool. comfortable chairs. great suite. gym.

the staff to the room and the pool it was amazing

soft for my back; the fan in bathroom could not be turned off and made a lot of noises; and the room service was ridiculously expensive, they charge $4 delivery fee along with another 18%

it is a small boutique hotel, perfect for couples or families with young adults

mini bar was never restocked even after i asked them to do so

rooms were clean, staff was freindly and helpful, and the pool deck was a great atmosphere

you can use condado plaza amenities & beach access but our hotel pool & bar was better

there as also a bar in the pool

the door getting stuck was a fire hazard, the toilet barely flushing was another issue

pool area was awesome as we used it while waiting for our room to be ready

gym is very basic.

everything was closed in this hotel with the exception of the gym

there were a private beach and one swimming pool with a bar in it, another pool with salt water, a jacuzzi

favorite part of the hotel was the swim up bar & the slide

i asked to leave my bags so me my wife and kids could go get something to eat and the gentleman kept telling me one moment

the gym was in a meeting room with no direct showers/changing room

don't like that everyday i had to call for room service to clean my room and to make matter even worst my room wasn't clean they just have me

need dinner restaurant. pool bar swim up should be open more. nonexistent pool service.

the pool was clean and beach was perfect. loved the gym with beach views

no microwave an the breakfast wasn’t worth the value

pool

the room was clean, the staff was friendly, the gym was satisfactory and the pool was awesome!

the rooms are big with a full equipped kitchen and an island

kids enjoyed the splash pad area with slide

breakfast was great

breakfast was included , pool was great, bar and coffee shop right across from front desk , room service was on point with new towels if

the hotel and our food bill was much less compared to the food bill at the hotel restaurant or room service

the pools were fantastic and right on the beach. lovely hotel and staff.

it was really loud at times. room service was really expensive.

frontera a club to a casino to even steakhouse

there was no room service for towel changes.

i liked the roof top restaurant and the gym and the staff.

loved the gym size and equipment options

not a full kitchen.

the view is great and the gym is amazing!

full gym

the kids loved it

there's a lot of area to kids of be secluded on the grounds of the hotel

staff, room service, facilities, all excellent.

when isabella came to clean the room, she would always arrange my kids stuff animals in a unique way

location, breakfast, beach area is great for kids, live music.

no room service

the wifi wasn't working, and i was unable to get the tv in my room to work.

beds were very comfortable and the gym was a great facility to use

it also has a gym and spa with a terrace

the 3rd floor yacuzzi terrace is nice the gym is a good one breakfast included was very

what an improvement, room was fantastic, bar area great

small pool and gym

the pool is small

17 year anniversary he send us a bottle of wine and a lovely fruit platter beautiful we enjoy the gym everyday our boy perdo was great he refer us to our cab driver louis who was great he tour us

great pool

the location the food is great the pool is great and water was great in the casino was fun

the property is well kept, as in the green areas, pool, gym, and lobby

the guys loved the casino

the private beach, pool it also had a casino. break fast was great.

there were tons of kids and we we on our honeymoon and the pool really wasn't that big and it was always packed