we stayed in the garden room,a self contained basement room with kitchenette, small lounge, dining table and a large very comfortable bedroom

accommodation has been renovated to a very high standard which also included a little kitchen

the room we had included a small kitchen area with sink unit, cupboards, microwave and toaster with tea, coffee, hot chocolate and

breakfast and supplies for making meals and hot drinks in the cleverly designed kitchenette

dave and carmen’s recent renovations were top drawer - from a cute and functional mini kitchen to an excellent bathroom

only issue was the room service breakfast, 50+ for 2 mediocre breakfasts felt very steep, even if delivered to the

a shame the comfy main bar in the hotel was closed but you can go to the on-site pub for a drink although the food there

blue badge parking and ramp into the hotel at the side of the main

same food menu every day. and almost nothing for vegetarians gym a bit small

to feel very welcome nothing was a problem we had everything we needed enjoyed the spa the food was tasty, we had our breakfast sat in the window overlooking the golf course and

was nothing we did not like except the parking for the disabled, but maybe we should have arranged this when booking the hotel but

kids enjoyed it though

parking- large room - quiet very friendly staff

breakfast was excellent except for the coffee machines

the prices of the meals and room service

great proximity to the airport, friendly staff and good wifi access.

lovely small gym with all new equipment

nice bar downstairs for food and drink and nice comfortable and clean room

noise from the gym on the top floor until late

fratello's restaurant was excellent, as was the breakfast buffet!

) - wifi was great, as were all facilities

the gym is well equipped and spotless giving you confidence to exercise comfortably

having to ask for items after room service such as more milk, or a particular tea

the pool was amazing and the meal we had at the hotel a very high standard

room service was lovely

we then enjoyed a drink and a game of cribbage in the bar area and found the atmosphere to

even though it was above the bar we were not disturbed by noise

arrival we checked in at the bar with people standing around us - would have been good to have been taken into lounge to check

party of people eating in the restaurant, the staff served our evening meal very quickly in the bar

great food, rooms and staff were excellent, good beer garden and outside bar as well

late check out at no extra cost.

breakfast was

the kids loved the swimming pool, which although small was never too busy and always quite warm.

the lovely lady who served our breakfast made the stay all the more special

lovely staff, fantastic for kids (pool, xbox, activity packs) great room, comfy beds, toby carvery literally a minute walk away

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30pm and were unable to get any food , only thing available off the room service menu was a cheese board

staff were lovely. room service was great quality. lovely hotel

superb building with lots of history and charm, great location with good parking and walks

staff, well equipped room, good breakfast choices and a relaxing bar with an interesting drinks

lovely staff and executive room was very nice breakfast was nice

mostly pretty good, bar a bit expensive

ev charger location was very close to university breakfast was plenty and delicious

option for room service and a pub downstairs

absoloutely amazing and so helpful, room was a good size and bed was really comfortable, ordered room service because i was feeling ill and even though they were rely busy it wasn't a problem for

late check out, great hotel

the staff were all very accommodating to me with early check in and late check out so i was very thankful for that

by the friendly staff, modern room decoration, a very good breakfast and outstanding clean

very easy , staff brilliant and car park very accomadating for our car and trailer

an early morning bumming noise like laundry machinery.

i hate to think of all the wasteful laundry that will be needed

spa wasn’t open on a sunday, would have used if open.

waiting and bar staff first class

bar food was good in portion size and breakfast buffet was very well stocked with plenty choices to

nice bar

it's always clean....the bar staff are amazing.... brilliant swimming pool

food is lovely and room service was fast and fair priced

kids could only swim at very selected times but then at the same time 3/4 of the pool was taken up

excellent rooms with everything you need, comfortable and spacious. gym facilities are amazing.

free wifi and parking

of the breakfast was amazing, loved the 24hr room service and staff were extremely

the gym was a very nice bonus

our stay here, staff very welcoming and service was amazing, room service food was amazing, beds

we also loved the robot delivering room service

the room , comfy bed, the great breakfast, the room service, the lovely welcome by reception.

restaurant and bar ambience, staff friendliness, food and drink quality all excellent.

pizza was only available on room service and wouldn t serve in the bar

the lobby and bar of the hotel is very stylish and the location is very

staff are very helpful, early check in and late check out available

wifi was really fast and didn't have any connection problems

nice and friendly staff breakfast was very good and rooms were very clean well worth the money good base to

breakfast was spot on location was good

we even had sunshine , this place would be so good if you has kids

this should be listed very clearly on the property description, with a heavily pregnant wife , 2 kids , all being woken up by them outside your door is unfair and ruined what was our first trip

lovely breakfast ( superb sausages ) friendly staff and great value

is excellent plenty to choose from & we like the option of a early check in ( hilton honours member) and the 12pm check

buffet breakfast was a bonus

easy to get your breakfast and lots of room to sit.

great use of the gym as well

first time i’ve tried the gym however, and this was equally as pleasing

the staff also allowed us for late check out

nice reception/foyer and bar area

could have been more fruit, nutella and pancakes for kids.

- security of it broken so able to fully open the window on 6th floor so dangerous especiallyif kids are in the

amazing 2pm late check

view outside an rooms are all spacious, family rooms are great they section adults section off to kids with a section wall to your side of room with double bed side tables an tv an unit then other

ins not desserts

ordering room service was a breeze and there were plenty of options

hotel, beautiful clean rooms, very friendly staff, decent breckie

rooms, bed, bar location

arrived we got a complimentary upgrade and late check out

food at the hotel is of a good quality and the bar is well stocked and nice to relax in

good stay ideal for the arena good room very clean great temperature breakfadt and bar good too

great staff and rooms very clean . gym and pool are very good as well.

breakfast was sooo good, so much choice

on 10th floor, although smallish, overlooked the quayside, the breakfast was all we needed and fresh, the location of the hotel was excellent, both for car access

quiet and good wifi

one evening which were disappointing after the quality of food and drinks we had in the redwood bar and the maven

the immediate area was quiet but only a short walk to great bars and restaurants

wifi was less than good and non existant on our 9th floor

amazing host and breakfast. always happy to help.

partner said the cooked breakfast was delicious

great breakfast and hotel is in a quiet and safe location.

our room was clean and comfortable and breakfast was fabulous

the breakfast is delicious

the location, the room, the attention to detail, the room service

lots of space and good room service from the in house restaurant

fitness room is modern and thoughtfully designed - better than most hotel gyms

efficent, easy room service and spacious, clean rooms

laundry service because my children have autism and have accidents but there were no prices for kids clothes and the prices are expensive

no breakfast

staff, reception & bar staff were so friendly, excellent service, good price & location, room clean & has everything

there is a small gym and car park next door for 10 per day payable at reception

clean despite the bad reviews and the staff where always busy and very helpful breakfast was very

weekend rate with free drinks vouchers, free wifi and decent car park price and very convenient location for the sage theatre and newcastle

kids swimming lessons going on in a pool that was already quite small

gym, swimming pool and sauna was fantastic with the kids and the room was very spacious and comfortable

and we had a great breakfast sausage was good quality and eggs cooked how you wanted them

excellent breakfast. the staff were all very helpful.

the kids loved the pool. the breakfast was fab.

availability of gluten free and vegetarian options on late room service menu.

the bar is festive and the barman, jack, was friendly and super interesting to talk with

bar was nice and quiet, amazing restaurant with excellent food and staff

boom the bistro in advance to get your meal everything is covid safe from qr codes for bar room service, menus etc to being very clean and great social distancing and other rules put into

bar wonderful, we didnt have breakfast

position of room . comfy bed. late check out time.

there was no late bar or room service.

great helpful staff lovely clean rooms fantastic wifi would stay again

helpful staff, facilities in room were good, iron and board, hairdryer ,kettle, 24hr room service, clean

good wifi and shower was hot every morning

om service) explained

gym could have been bigger

gym very small but okay to get it chucked in for free with your

for key workers

car park with 3 ev charging points easily accessible

english breakfast choice was good but actually tasted quite bland

most appreciated was the fact the hotel was dog friendly, with dog treats in the bar area as well as in the room, which was a lovely touch

location, bedrooms and the dining/ bar area

breakfast was excellent. staff very helpful ud83dudc4d

would suggest that although dogs are allowed in the hotel and bar there are areas specifically for them and most importantly that owners must not allow them on

also, the laundry was clean and fresh