lovely location and the spa and pool were great

problem was the grass being cut ridiculously early but i appreciate it needs to be done for the golfers

, we arrived early and the staff arranged our room before the booking in time , helpful with wifi code and arranged a table in the restaurant

room was comfortable, the food (room service) was delivered in good time and was good quality (+) room service was excellent and the staff were very helpful (+) the staff were all lovely as well as all the local people we encountered, we ordered room service which was beautiful & lovely and hot (+) hotel room was massive and so clean room service was delicious literally couldn t fault this hotel and it wasn t expensive either (+)had a lovely burger for room service dinner and breakfast had a good selection (+)room service for dinner and meal was excellent (-)only niggle was a forgotten room service order which was soon remedied with a follow up call and complimentary drink (-) please update your room service phones (+) bar, food, room service, spa, golf (+)staff were lovely - would do anything for you ordered room service- food was fabulous

easy parking and a delightful restaurant serving quality meals at a good price.

purchased a breakfast, but not through booking the room

to the pub so great for evening meal and drinks and breakfast for £9 which is exceptional value

staff friendly and helpful good bar and food good

breakfast massive and delicious too

the young man serving behind the bar was very polite and friendly

was close to a zoo called peak zoo which our kids loved

hotel breakfast was also great so many options gym sauna pool was all great price was reasonable

nice swimming pool gym facilities sauna and steam massage if you want

breakfast, excellent leisure facilities especially swimming pool, sauna and steam room, small kids game room very good is well

fantastic facilities, pool, bar, room service

restaurant closed at lunch and limited menu for adults. kids menu was excellant

nice comfy bed friendly staff spa was very relaxing

beautifully decorated, comfortable. great service, wifi and food. would definitley stay again

super huge family room, with grown up kids

the kids really enjoyed the pool and we enjoyed the spa

easy parking

stayed for two nights we had drinks and food in the bar on friday then saturday morning we had breakfast which was delicious the atmosphere was nice

parking was easy and i could park right outside my room

property advertises free wifi, but actually there was no wifi at all - it was impossible to get a signal on any device

nice room tea and coffee clean parking free

the gym was well equip and the pool and sauna very nice and

wifi was not free.

couldn t reserve an ev charger, reliability of access is key, first come does not do it

accommodation was family friendly and safe for kids

kids will love the pancake machine

the lack of wifi

up graded so glad we did,couldnt fault it,would definitely go again,the food was amazing and the breakfast was great,so much to chose from

battled with wifi

we enjoyed a lovely dinner and breakfast

reception very poor, so we could have had wifi recommended to us, rather than discover it for ourselves in room 65

towels in spa a bit little and not very white

room service had a problem with the mobile phone so i had to go to reception but they did remove

wifi didn t seem to connect properly at times and the telephone in my room didn t work to get room service

had to search online if they did room service, no menus or info in room

not enough staff on the bar during break times from our conference sessions

the wifi could do with some work on accessibility and stability

welcome, room upgrade on arrival at no extra cost, great location and free parking

a lovely place, great parking, lovely staff

very clean. good location close to centre with free parking

very friendly staff and free parking

bed comfy tv and wifi services were great nice and quiet easy to sleep

there was a gym which we weren't expecting and certainly enhanced our stay

i needed the hotel room was perfect had all the things me and the children needed on our trip and room service on the second day was much needed and nice to come back too would definitely stay here

quiet, easy to park, easy to get to. breakfast was good.

the room was clean and excellent room service.

shame the bar closed at 11 pm could have done with a nightcap with friends.

the bar was a great place to relax and watch the olympics

staff very friendly, late check out at 12, and amazing breakfast. very clean.

friendly staff at the bar and reception

food was excellent and the bar was a great experience

late check out should be free unt 12noon please.

mini bar no fresh fruit basket but in reality it is what it is , for a budget chain it does amazingly

staff very helpful and bar with wine and beer with a lobby area.

was helpful, specially when i wanted late check out they helped a lot

clean and just what i needed. bottle of water and cereal bar in the room for breakfast.

sorry for the list but we wernt very impressed at all tbh with kids with us aswell

the bar inside the hotel.

free wifi and tv channels especially for kids

had loads to do nearby aswell bowling, kids play centre, cinema, variety of food places (mcds, kfc, starbucks, subway, middlemarch)

shops and restaurants around the hotel, leasure centres, playground and games for the kids including the cinema it was fun

the breakfast was also excellent with lots of options

nice comfy clean room and great selection at breakfast

went to the bar a beautiful not over priced glass of wine

were very modern, clean and comfortable, staff were very helpful and polite and complementary breakfast catered for everyone, the location is very close to the centre would definitely stay

hotel itself is great and breakfast was ok

kids’ pizzas fine, starters very good

want to help till we took it further i was very disappointed that i was told i could have an early check in as it was my wedding day and i rang to make sure it was all booked in to be told

not to like, staff were excellent, we had our old dog with us and they made her very welcome, bar staff were excellent

the bar and restaurant area was nice and breakfast was a buffet with lots of options

early check in as we had family function,staff were friendly,chatty well presented help you relax,

we arrived late and ordered room service the

coffee machine in the room and steak and eggs on the standard breakfast menu were the winners

we had breakfast and dinner at the hotel

modern, spacious bathroom, professional staff, nice tea and coffee, even better breakfast and room service

is spot on the food the service the bar and all the staff are friendly and will go out their way to help you

good location, nice room, free wifi.

i liked everything, only fault was one of the kids beds kept collapsing

the room service was finished by the time we arrived but the barman was very good and made us pizzas

sized rooms asked for conjoined rooms and we got it which was great help with the kids friendly staff facilities were

gym did not open until 7

comfy. ed and choice of pillows. managed to get early check in which was very helpful.

bonus breakfast as only expected continental breakfast and got hot also

decent bar next to reception

lovely bar plus blues bar next door has good menu

clean, quiet and good breakfast choice.

hopefully they will do this more parking plentiful location and site is beautiful friendly staff etc tea and coffee - basic but at

hear kids running in corridor, tv playing in neighbours room and chairs being dragged in upstairs room

excellent hotel, well presented, friendly staff, wifi excellent, food absoulutely stunning.

pinky at breakfast ( supervisor) was great ud83dudc4d highly recommend - thanks to all the (+)very comfortable beds. lovely room and a great breakfast. (+) breakfast was superb, so many choices (+) my daughter and i had breakfast out with family (-)on the expensive side and didn t even include breakfast. (+)great experience and great breakfast (+)big room nice staffs good breakfast.. (+)didn t have breakfast but particularly loved the design of the bedroom and bathroom and the bed and pillows (+)hotel, lovely rooms, nice and modern, great products in the bathroom and an amazing breakfast (+)we really enjoyed the breakfast

kids running up and down the corridor most the night , and the fact you only get 4 milks and when

noisy neighbours a few doors down, kids running and shouting in the corridors at all hours

excellent hotel and best location possible as the grosvenor casino is next door

breakfast is amazing

brilliant selection of breakfast, sufficient gym equipment, comfy bed and spacious room

room service available on the night of our stay and we were famished but breakfast made up for

breakfast was the best we have ever had in any hotel and the chef and staff were lovely

golf range was fabulous

access to the driving range golf course and accommodation and staff friendly

golf course was challenging but in great condition, the room was comfortable and the breakfast was

especially receptionist and man behind the bar

good food. friendly waiter. posh foyer. easy parking.

the saturday also - didn t even try - gave us a check out time of 10am knowing we arrive quite late from cardiff on the friday - the was a wedding or some sort of party that night and they

good choice from pizza to steak and they serve starbucks coffee in the bar

easy accessible, plenty of parking never struggled for a space despite driving a horse box

the boys played in the pool and chilled in the hot tub and the fact kids ate for free for both dinner and breakfast was great

pool was closed due to bad weather affecting the heating system

my kids loved that it had a pool! facilities are fabulous for only being a 3 star hotel!

didn't like that there is no room service

were incredibly accommodating when arranging an early check in as i had travelled up early for work but brung along my partner

room size beds comfy bar and nice layout

the bar staff were amazing

i used the gym everyday - has everything you need in my view

the largest room service breakfast ever

wish they had had a swimming pool as well as a gym

lounge and bar area very pleasant

courteous staff. great location! complimentary early check in. location!!

the comfy beds. wifi

has a gluten allergy and when requesting food they could only cater in the standard hours and not room

enough staff behind the bar

was very soft and unfortunately it was october so all the kids that have just left home and got to uni with a bit of freedom where about so we could hear the

people there were very helpful and nice. we were updated to a family room due to the kids.

no charge for an iron and ironing board. a comfortable stay and late check out is a bonus.

sure i was fully catered for with tea coffee and taking my orders for dinner had a buffet style breakfast before i checked out and it was delicious set me up well for the working day thanks for a

location from ricoh arena is within 20 mins good paid option for late check out which we took advantage of

breakfast was brilliant staff very good

breakfast was amazing and delicious, plenty of food available

fab stay as always fab staff fab breakfast fab room and fab price

i loved the breakfast. i loved the room.

it's a great place to have people meet up with you as it has a friendly bar and a comfortable lounge

24/7 room service

breakfast was buffet style and offered a full range of options

night i didn t expect much but everything was brilliant, bed was comfy, tv was quite big, free wifi and in a great location

room service excellent

room as the hotel been refurbished ,loved pod bathroom ,breakfast had everything you wanted

the pint at the bar was wonderful also

room service was quick. location was an easy walk from the railway station

good bar facilities and lovely coffee

and bar closed at 8pm and was still closed at 7:30am so i had to call main gate guard to let me in and

everything. easy parking. nice towels. good bin linen. good tv options.

the bar was priced reasonably and had a lovely atmosphere

of all, though, was the warm, friendly service from all the people i met, from reception to the bar to breakfast

the site also had lots of functional ev chargers which was extremely helpful for my onward journey

facility and it was very economical as we had to take a stop as going down south, plenty of ev chargers in front of property would highly

were not enough sockets so we struggled to charge up our phones and ipads for the kids which is a necessity when you are going to spend a long day at a trade fair

he also photographed it, saying he would inform the laundry, but i am surprised that housekeeping did not notice it

location, ease of parking, ev charging

many places to eat near by but mainly fast food, hotel also has a pub, starbucks, pool and gym so great

nice hotel, very clean, the rooms are amazing, the facilities like the pool is really good, heated pool, the fact that there is a starbucks inside the hotel

comfortable plenty of choice at breakfast staff were friendly and helpful location was perfect very central for our

the restaurant the gym where very good the staff outstanding the swimming pool was awesome the kids loved it we will return

quick check in with the app clean room really comfy bed good wifi excellent bathroom most importantly flat pillows are already included in the bedroom location

no wifi in room was only downfall

the bar wasn't open in the afternoon when we arrived

budget rooms, clean tidy spacious with the usual mod cons- but no wifi

not th room i booked for plus it has 2 door each side of th wall less previously a lot of noises kids crying i've come to relex i requested her to give me another room kept on saying no rooms

free parking is always bonus