very cold pool

for kids is perfect

the kids loved ordering virgin pina coladas

very kid friendly, lots for the kids to do!

the character experiences, water park, and themed activities were nonstop fun, and the staff went out of their way to keep

n miguel)

there was something to do for all adults in this huge resort

room location, room service, and overall atmosphere of resort. cafe sisal.

noemi from the breakfast team is really outstanding

breakfasts and room service were delicious

the breakfast is not great.

large airy rooms most with views of the pool and or sea

so nice for kids but wonderful for adults as well

amazing staff, incredibly well maintained, lovely grounds, pool and beach are wonderful, food is exceptional

ce is a turndown service), pool attendants to set up your lounge chairs with - towels, cold water, hand cloths and cold evian

the pool side staff are very attentive and they offer all sorts of nibbles (water melon etc) (+)hotel premises and rooms are spectacular, beautiful, very luxurious and well decorated, very nice pool and comfortable rooms, great linens, ammenities and all

breakfast was amazing, the ambience top notch, staff went above and beyond to make it really easy

beach isn't the best but pools are u for it..

mini bar not stocked, no robes, no platinum beach bag, no slippers, just standard amenities

for adults as well as kids, variety of pools, free kayaking at the beach, food choices, hospitality of people working

the fresh juices at breakfast restaurants and great selection of ceviches at the mercado de dolores

for adults as well as kids, variety of pools, free kayaking at the beach, food choices, hospitality of people working

gym mat and equipment in the closet

for room service - conrado made special breakfast selections for my dietary needs

secure parking lot

room service was also great as food was very tasty and authentic, specially considering it is a

no breakfast included and the room service was cash only

breakfast is great

very friendly beach bar open until late evening

we enjoyed a couple's massage at guerlain's first spa in latin america, as well as a sunrise meditation and yoga class

fitness centre well-equipped

very good food and breakfast, beautiful beach, very good spa, with sauna and steam

the fans in the lobby bar made it uncomfortably cold to sit and have a drink

the friendly staff, amazing food, beautiful pool

the spa is very nice and i had an amazing massage

too many kids

the pool was big and clean

only downsides to this resort was the seaweed in the ocean and that the swim up bar closes at 6pm or earlier

breakfast was always good

the spa experience was to die for ud83eudd70

the breakfast buffet was very good and you are doing yourself a disservice if you don t try to the

it would have been nice to have a sports bar like area.

pool was sweet and it was close to the beach

the pool was lovely

or dipping in the pool

great, pool area and clean

swimming pool small but nice

we enjoyed the atmosphere, excellent dining options, beautiful pool, and fantastic beach club

beautiful pool area near the airport. great place to stay before going to my resort.

didn t use the pool but handy bar to sit beside it

restaurant/room service closed at 10pm and we arrived at the hotel at 9:40

were lot of kids running and shouting while my stay

i didnt like the pool not good for kids

i did get frustrated at breakfast daily having to constantly ask for refills on my coffee

to find what you are looking for, a quiet day away from noise and people or the main pool with a bar and entertainment events/games taking place

the director of activities was fantastic, so was jessica the bar waitress

should be some music at the big pool during the day

but certainly a pool outside your terrace with your own very comfortable loungers at their 'swim up' rooms

we loved oscar who greeted us and showed us around on our first day and our breakfast server manuel

breakfast was great but dinners were always mediocre

breakfast was brilliant. sea, staff, spa, sun!

breakfast and lunch menu was excellent, food variey offer for dinner not so good.

rooms are amazing with awesome plunge pool for when you want to get out of the sun

loving the coffee cart in the morning and i can t wait to visit the spa and do their signature ritual with private cenote

goes to an auberge on a budget, but one small nit i can t let go of at the spa

the cenote in the spa is fabulous

the family pool is great

be clear, this is obviously not the fault of individual workers), they try to usher you

bar at beach area

staff at the pool bar, activity/exercise

lastly, the loud speaker activities by the pool destroyed any relaxation that could of occurred

great facilities, especially the pool and access to the beach

the beach was nice, pool area was nice, kids loved the soccer field

other than a so so burger one night at the landshark bar and grill, all the food was fantastic

the boathouse was open daily for breakfast but not for lunch or dinner, which was not what i expected

orlando at the 5 o'clock bar was so good to us our whole trip

main pool was a little dirty, so we preferred to use the sos pool

room , staff , pool

although, suitable for families with kids as well

were long wait lines for all of the restaurants at breakfast and dinner as they were really understaffed

excellent breakfast; good location

loved the service at the restauarants, the pristine pools and amenities

to ride a golf cart) to the beach

the only downside for us as we opted to eat in town two out of the 4 nights because after eating breakfast and lunch at the hotel the cost did add up

hotel, stunning location, amazing service and great food (especially breakfast and punta bonita), privacy and community, the free bikes, tennis and water sports

the highlight is definitely the breakfast, with plenty of options for all tastes, including gluten free, natural juices, eggs,

great pool area and beach with more than enough sun loungers

we all wished there was a small snack bar by the pool.

pool temperature on cloudy days was very cold

smoothies and great breakfast buffet

breakfast and lunch in main buffet

they gave me an early check in and late checkout without me asking and were so helpful

breakfast was great

pool was too cold, the kids pool was mostly empty because of that

fun for the kids and

pool side entertainment would be nice

room service came in every day and cleaned our room as if we just arrived every single day

my favs were country night and cheeseburger in paradise live band pool party, complete with burger and hot dog bar and carnival type dancers

only negative was the spa was expensive so i couldn t justify getting treatments.

allow food outside of the restaurants, we asked for ice cream for our kids at the main pool bar and they had to request special permission

spa facilities were closed which is part of experience.. not their fault..

room service very slow

great rooms, pools, restaurants, breakfast and a very sweet kids club as well

it was impossible to enjoy this pool at all during our stay, in addition, there are so many kids at this resort, so if you are looking for a peaceful holiday you may want to try another hotel

parking easy and quick

the beach is a 25 min walk or a 5-10min wait for a golf cart plus another 5-8 min journey to the actual beach

laundry pods are included, water to fridge is filtered to drink, etc

even after its renovation, pool decks were dirty and cracking, the overall feel of the property is worn and tired

didn't like the early pool close times ud83dude15 there was no where to heat up your food- maybe add microwave stations

pool and water park are great

and the spa was amazing as well

enjoyed the security, cleanliness, attention, free drinks and the beach/pool area

the view is of post pandemic construction so make sure to ask for poolside views

kids programs were quite good! my daughter(5 years old) really likes it.

we loved having the option to get room service with the all inclusive option

cleanliness & the decor. kids club was the best!

resort for families with kids aged 4+

after 36 hours of travel we thought room service would be the best however didnt realise the room service menu changed at 23h00 and

food. kids facilities. staffs

the water park is decent but more suited for younger kids

food. kids facilities. staffs

pools are great, but the flooring around them could really benefit from a power-wash, as it looks a

we ordered room service everyday since the first day in the buffet i was harassed by the waiter

it's fine that breakfast is at whatever time but early coffee would be nice

breakfast was very good

the breakfast was nothing to talk about the breakfast was nothing to talk about

very comfortable beds, clean room, good breakfast included

great breakfast

my family of four was able to get a good night sleep and even grab breakfast before taking the hotel s free shuttle to the

ception, reservations

they offer room service, but the price is high for the quality of the food

it absolutely exceeded my expectations from the pool to the delicious full course breakfast and the price

away from the airport, free shuttle, fast wifi, room service and there s a 7/11 round the corner, also very clean and quite

they have two nice pool areas, each with a different vibe - one is more chill and the other has more activities and

properly all inclusive, we only paid for a few extras that were clearly additions (spa and so forth)

if you are an active person, there is a nice gym and a lot of extra activities, you can borrow paddle board, cayak, play beach volleyball etc

another reason we chose this resort was because of their affiliation with a local golf course so our green fees were covered

the adults-only atmosphere made it feel exclusive and serene

we checked in the lady made it sound like breakfast was included and it was not when we tried to go eat

neighbor had a crying kids all night

to the airport lovely swimming pool area extremely comfortable bed restaurant and bar closes early but there is a small supermarket next

nice facilities/pool,park,chill out areas,gym close to the airport with free shuttle services

close to the airport and loved the airport transfer as i arrived very late, i used the gym was small but everything you need for a good workout and food was excellent

free breakfast and swimming pool and shuttle bus

they laundry room could use an upgrade. old machines with tokens that costs around $5 per round

the pool area is great and the laundry facilities were a plus

close to airport and including free shuttle (bus) rooms are new and clean they have restaurant/bar

breakfast offered so many choices and everything we tried was excellent!

kids club could have been more extensive with activities outside on the beach and/or by the pool in

the room, spa and restaurants

plenty of options include great room service

fruit, sun pool spa kids club

quiet beachfront, exceptional amenities including a truly fantastic spa, teen club that the kids loved, variety as well as quality of meal options offered and the personal concierge service

we really enjoyed the 24/7 room service

beach. mini golf wasn't completely operational. some things needed maintenance.

room service was prompt and great

the beach bar at sunrise was what made the whole trip.

partner and i liked the variety of food available and the 24/7 room service was a nice touch