hard unfortunately:( we booked about 3 months in advance and unfortunately we could not get a early check in when we asked

we checked in, we stayed in our coats and boots for a good hour before the room warmed up, the spa tub was just a regular jet tub, nothing

not mind to pay extra for a late check out but wish they didn't knock on my door while i was asleep to pay right there and

in room with king bed and spa tub

many thanks for the early check in, it made all the difference to my stay

the complimentary breakfast offered a wide variety of foods and beverages

the staff were very courteous, and the pool area and hotel was exceptionally clean.

breakfast ok, would have liked more hot choices

the room is nice, loved the pool and hot tub

comfy beds and pillows, very clean, nice pool.

the wifi worked

room service was excellent, with fresh towels provided daily

no eggs bacon or sausage for breakfast

to the mohawk races and came back and there was one parking spot and one customer was over on yellow line and not enough room to park and i wasn't

it also states in description there is a hot tub at the location when my kids asked the manager he said

breakfast was microwaved but it was free

breakfast was great and the staff was very friendly.

clean facility. breakfast was fair.

kitchen area is disorganized eg

location close to family, updated main lobby and dining, available gym and laundry

ran into a situation with 2 ppl having sex in the hot tub when i came down with my kids and i went in and told them off and my sister went to the desk about it

the pool and hot tub were clean

timmies right beside dennys down the street we booked a 1 bedroom suite lots of space nice little kitchen area, small

outstanding breakfast every morning

the kids were quite loud running down the halls

excellent room, great facilities, including the gym, pool and breakfast area.

pool and gym were very busy.

pool was good and breakfast was a bonus. thank you.

fun pool not deep and perfect for kids

bed was incredibly comfortable. breakfast was very good.

some noise from kids.

lady that worked in the breakfast room was really nice and friendly

lovely place, nice pool, breakfast not bad, great to walk to the farmers market.

the gym has very high-end equipment, including the earliest functional trainer i've used in a gym

the pool and gym are perfect

with all the amenities,extremely friendly staff, good breakfast, and my granddaughter loved the pool

layout of the room with kitchenette was lovely

had no heat in our room- they brought a heater also the kids that we there for a hockey tournament- running in the hallways yelling, acting like it was

the breakfast was pretty good and the staff were great

the portion covering the pull bar screws was dangling and thus the bar is loose from wall rot

breakfast included was a great value

definitely want to come back when the pool and gym are available

exceptionally friendly staff; was grateful for the laundry facility; loved the gym.

bar was over priced and drinks were not made right

loved the facilities and the gym was awesome

no kitchen utilities and there's no place to hinder clothes

kids loved the pool, and the breakfast was great.

excellent full breakfast included in price. pool and hot tub were great.

modern. the waterslide was nice for the kids in the pool.

excellent breakfast, very clean gym facilities.

bigger kitchen area with bigger fridge breakfast should be included

pool area was wonderful

it's well located in the centre of kitchener/waterloo

the room service people had no response while we greeted them

pool was well kept, made use of sauna & whirlpool

breakfast was outstanding the service was outstanding the food was outstanding the room was

the shower no breakfast wifi very slow tv cable not good carpet needs cleaning/shampooing

breakfast and coffee was delicious

vered over with cement) and the sauna did not seem to work

pool breakfast restaurant room staff late check out

we had 1 breakfast and it was excellent.

hot tub was broken/ closed - limited hours for business centre / fitness room -patio door did not lock - carpet needed deep cleaning or replacement(although was

i didn't get to use the fitness facilities because of time, but those also looked decent

not sound proof enough, too close to laundry room

breakfast was very good, we went down to the breakfast room for coffee because we could not work

breakfast and location off from hwy easy access

i didn't have breakfast

the hotel upgraded us at no charge from a 2 queen room to a 2 queen suite with full kitchenette

is was at 330 when we checked in)

having the practically full kitchen amenity in our room was great for us as we were in town for a sporting event and this

parking under construction making it very difficult for those us with with walking disabilities

kitchener had just turned to red that morning

i ordered room service 3x but had to pick up from reception

location, easy access. lots of parking.

have had to stay in kitchener multiple times due to work

great breakfast

breakfast and room size

pool right across hall from first floor rooms, gets loud.

considering covid your breakfast was excellent.

breakfast was delicious, the pool was great, the staff were very helpful and friendly.

super clean and very comfortable. breakfast was great

staff, very clean, comfortable bed, close to everything and breakfast was very

there a few times and the staff still remembers my kids and i makes it feel like a home away from

comfort washroom was in room breakfast was wonderful i hope to come again to your location loved the stay it was comfortable and

they didn’t have any water bottle to sell. my kids dodos t have water during the whole stay.

my husband and son enjoyed the pool and i used the gym

we had access to the pool which was unexpected due to covid restrictions

my husband and son enjoyed the pool and i used the gym

golf staff

beautiful pool room.

enjoyed pool, hot tub and gym

great facilities nice and clean, breakfast was excellent

bathroom really small, and only one dryer in guest laundry

had laundry facilities

gym is very small and treadmill not working for the 10 days of my stay

started staying here when i drive to kitchener for business (as opposed to train or bus)

very comfy bed. great breakfast. excellent price.

early check in time was a real bonus the suites were spacious and well appointed

location. laundry onsite. fitness room open late. fridge and micro in room.

guest laundry was used by us as we were here longer

restaurant with bar on-site.

loved the restaurant and room service!

was very poor for the price charged very noisy young kids running up and down the halls after 9pm including the floor above us hockey bags strewn on

i was not pleased that mini sticks were allowed and there were kids running around screaming and yelling

room service was available for dinner

parking lot needs a lot of work and the rooms could be a little bit better but all in all it s ok

parking lot is a disaster

location, good included breakfast, free parking, free wifi, fridge, microwave, tv

breakfast consisted of 1 yogurt, 1 granola bar and 1 apple juice

parking was not enough for number of rooms and limited to one side of facility

we were able to wash some of our dirty laundry at a reasonable price

my son enjoyed the pool, it was clean and fresh towels were provided

pool water was very cold this time the room keys did not work at all was very inconvenient

no pool open

breakfast and woman at the bar was extremely professional and nice.