the staff, location, breakfast and comfort.

the breakfast

breakfast is included they had a decent selection and a great coffee machine

there is no cook breakfast or options but you have cornflakes and a few options of bread.

the breakfast that was included and good meals and coffee were available from the kitchen

the hotel rate included a wonderful buffet breakfast

everything was very clean and the hotel staffs was very friendly the breakfast was very good

beautiful rooms, delicious breakfast, and outstanding staff

breakfast maybe started yearly or another option for help people had yearly checkout.

cleaning breakfast

second, they could send you a bar code for parking if you requested and that manage the parking allocation for guests

the bar and reception staff were all friendly and helpful

breakfast

good wifi

the hotel rooms were clean and the room service was also good

excellent stay excellent staff and the breakfast was superb!!

breakfast buffet was great

nice breakfast

one staff (girl)on in the night bar never say tbank you allways with bad face.

got early check in which helped

the apartment, swimming pool, food, drinks, the breakfast was amazing the hotel was so clean and beautiful

the hotel was clean, the bar was nice to sit and chill

friendly staff -pools, sauna, jacuzzi -garden -view -bicycle -gym -breakfast -snacks -roomservice -kitchen

there is a kitchen, so we made our food that was convenient

convenience store in the hotel where you could buy things such as water, milk, juice, cereal, laundry detergent, etc

we didn't like the extra charge for wifi and for parking

staff member in tapas bar very friendly. clean. good pool.

the decor is lovely, rooms comfortable, great bar and restaurant, breakfast was excellent, pool lovely, with a great playroom for the children

though the facilities didn’t have much to offer kids, the big green open area next to the pool with lots of bean bags turned out to be great for

good food in the restaurant and for room service

good breakfast with the best goat cheese i've ever tried, lot's of fruit, fresh juice and bread

room without me expecting it, i got a plate of chocolates delivered to my room and free mini bar coffee machine and a discount voucher for future stays

their wifi network was an open one

staff at reception and bar was friendly. was clean and nice hotel

room service and location.

the breakfast was superb! the gym was great!

fantastic for adults and kids

the wifi worked very well with no glitches

staff breakfast cleanliness

fantastic for adults and kids

the front desk college age kids couldn't be bothered to smile, be the first to say something much less

good breakfast

bar in the hotel works 24/7

the bar restaurant had good pizza and inexpensive wine

the breakfast is very good

had dinner in the restaurant, staff was great and entertained our kids

supberb breakfast incredible variety. keep it up everyone.

room service was really good

i used the gym and sauna and it was very relaxing and included with no additional cost

good location (close to metro and easly accessed by car), has everything for family with young kids

breakfast with numerous choices

while it had a gym it was lacking a sauna/steam room

i asked 3 weeks in advance for an early check in

the breakfast buffet was outstanding and the room service menu was really nice too

room service food was among the worst i have ever experienced❗️the caesar salad was just gross

the evening staff at the bar near the reception were professional and fun

the room service was excellent as well

there were no in-room amenities for making coffee or tea, so i had to rely on room service, which delivered a lukewarm, half-filled pot of coffee

room service very efficient - lots of staff at the reception to support whenever needed - room was

than room service, no way to get just a cup of coffee or tea in the morning

breakfast was great, as well as the massage and spa area (it’s pretty small but

beautiful interior design, especially the breakfast area. breakfast was delicious.

well equipped gym and quiet but convenient location

all staffs were extremely kind and the spa & breakfast were very comforting

fantastic gym

fan in bathroom could be a little more powerful the bar could be mannered with better staff, poor staffing a wider selection on morning

lovely breakfast lovely staff

didn't see chair for kids at breakfast time

all staff ftom reception, management, kitchen breakfast team and the cleaning team are all absolutely brilliant

i was happy to have breakfast included

i really enjoyed the gym and swimming, however, to reach it you have to pass the garage which doesn't look nice

the swimming pool is clean and the spa easy to use

poor wifi connection

it as various things pool , restaurant , the breakfast was delicious

there is a very nice gym and a nice swimming pool as well

breakfast was vast and very yummy

don't like the idea of an extra charge for wifi

the free wifi was slow and i needed to pay extra for stronger wifi.

wifi was not so great, and i need secure wifi

the food ordered with the room service was served cold

stayed at the hotel with my two kids, and we enjoyed everything—outstanding staff, spotless cleanliness, great comfort, and

swimming pool and gym were included into the price, as well as a breakfast

parking and ev charging very good

one of the highlights of our stay was the pool and the spa area

staff was friendly and super helpful, room service was affordable and the food was delicious.

centre so we had to get cabs everywhere (fine as uber is super cheap) (i was travelling with 2 kids under 10)

ok for adults but kids need to be really careful around the seating area because they don’t tend to look where they

bar which we like - but it was closed , and we were only one night so didnt avail of any of your spa / pool as no time unfortunately - the lobby bar is pretty grim to be honest, no a nice are to

no spa facilities, no good restaurant and the breakfast everyday the same .

good wifi, nice pool

gym was very small and i expected more from breakfast in terms of choices, was very minimal.

but it was a little bit sad that the spa closed early

the wifi was very good, i had several flawless video calls

property was beautiful, rooms were very comfortable, shower was great, breakfasts and bar drinks were great

the main issue we found is the poor wifi that it was hardly usable and mobile connection is poor inside the room too

strong wifi

would have been nice to have the bar as it was last year

wifi networks

parking included was a bonus.

great customer service and breakfast menu. outstanding room service!

the dining rooms and bar along with the plethora of sitting rooms are remarkable

was no wifi in the pool area and there were too many litttle kids, even babies swimming in the pool with

amazing spa facility & staff. fantastic reception & amazing breakfast buffet.

beautifil garden hiding a great swimming pool with a bar

helpful we were freezing all 5 night of our stay until morning i was using hair dryer to make my kids warm in the room

room service breakfast had good options

the spa also had great facilities

there might be an insulation in the swimming pool so everybody even kids can enjoy

we not use the spa or the pool facilities

i like the gym and the bathroom as a bath tub witch is very practical when you travel with kids

nice hotel with many services (room service, mini-bar, shuttles, etc

was amazing, i really like the breakfast was very varied

everything in the room and bathroom was brand new, the breakfast was rich and varied and we could rest the best way possible after long days of

decent breakfast

the staff left us a tray of fruit and cookies. how nice! excellent full breakfast.

they have a sauna and pool which i tested and loved

we loved the facilities and were able to have drinks and snacks both nights at the rooftop bar that added to the special occasion

are equipped with tea/coffee facilities (we didn’t have any, but you can buy coffee from the bar downstairs) and iron/ironing board

the rooftop bar is great, but it would be better if it offered more finger food options.

nice breakfast , comfortable rooms, wonderful spa

nice room … excellent room

1- spacious room 2- nice lobby 3- good breakfast 4- thanks a lot for the early check in

we requested early check in,and we were supprised,because our room was ready when we arrived at 10 am

wifi at the pool was an issue but that's only a small thing

great gym and very functional, clean room but small.

arrived early so they let me checked in early and late check out as well

breakfast was also

i also stayed at another sana hotel nearby. with the same price tag, that one has a pool.

compact gym with everything you need for a good work out

we enjoyed breakfast, great soalhiero wine, cheese, and a homey stylish ambiance

the lobby, dining area, bar and bedroom suite were very nicely appointed

the breakfast was at the next level

thing was amazing frome the lobby tell the room the clean the fabies the restaurant breakfast

room was a little funky-configuration(pillows were awful). no gym.

family room excellent, kids loved

was really tiny, even though we are a couple with no kids

very good breakfast and a rooftop pool, which was a welcome surprise

the room was a good size, enjoyed the pool.

there was a small bar by reception and we went out for drinks

room service forgot to leave shampoo and shower gel had to ask myself for them

there is no room service (to eat food at night) there is no bar and alcohol drinks

also, there is a great gulbenkian art museum and wonderland park for kids within walking distance

also, there is a great gulbenkian art museum and wonderland park for kids within walking distance

front desk and room service female attendant were uncomfortably nosy and unkind, respectively

cocktail bar had excellent

gym is well equipped but could use some updating considering the price and service of the hotel

outdated gym

great breakfast and food

the hôtel is quite perfect the only problem is that the rooftop bar is not open everyday.

the best equipped gym in any 5 star hotel that we’ve stayed at with a rooftop running track, offering wonderful

staff, food, bar, breakfast, spa facilities

bar food round the pool was very expensive

very high end. staff were excellent. spa and fitness facilities were fantastic

- the gym was great

the hotel offers all the top-notch services you’d expect: a luxurious spa, a fantastic restaurant, and a sports bar with delicious burgers and free broadcasts of major

breakfast it was verry good, close to the underground(sao sebastiano)

two out of four pieces of gym equipment out of order

courtyard bar a nice place to chill out before dinner

were based on the ground floor and wifi was very poor in our room

early check in was not a problem

yes, there is no safe in the room or a minibar but they do have a very nice and small bar in the lobby, if you do need ice cubs or just a

surprised at open breakfast bar (meat, bagels, etc) during covid, but thankful there was something

helpful staff, round the clock access, good breakfast and good location for exploration of the city, quiet but fairy close to the center

perfect, we’re coming back! great breakfast, lots of options. fresh fruit and veg.

could have used more hooks and bars in the bathroom to hang towels, clothes and our laundry that we had handwashed

the pool is very cold.

there was a great selection at breakfast

excellent staff & breakfast very good.

thank you very much for the bday cake and bubble's on our last breakfast

like mire variety at restaurant and from room service

the spacious suite with the kitchen

kids cannot use the swimming pool

didn't have breakfast, the location was perfect for my conference but a little far out of main center but uber

of kitchen on the third floor

and also waiting time for breakfast could be shorter

breakfast was very good

restaurant and breakfast are very good and reasonably priced

breakfast was basic not too many choices

the breakfast was amazing and the room was so comfortable

spacious and suitable for a family with 2 small kids

the room had a comfortable bed and reliable wifi

traveling with kids and in a covid situation, the staff was extremely understanding and helpful.

wifi was extremely slow/weak

to have a rooftop zone with a cocktail bar or similar could help the clients to live the hotel too and not using it just as a sleeping

the room service staff were not helpful as it took an hour for our order of popcorn and cookies to

upgraded room and the breakfast choice was the best i have ever seen staff were lovely throughout the whole

immaculate, pool was fab, staff were very pleasant & helpful

great new hotel in downtown.great pool and clean room,great breakfast.

was very good for the metro to go sightseeing added bonus was the outside swimming pool as well breakfast excellent choice and restaurant for evening meal very

breakfast buffet and the two swimming pools

wifi a bit unstable.

spa is super small and simple and it’s time to change spa towels

the service when having breakfast was fantastic. the servers were very friendly

room service and good food

there was no free wifi which all small bars even have now

was excellent staff were fantastic particularly nuno reizezo at the spa bar pool area

the hotel breakfast has every option including mimosas

the gym is quite interesting

spa and pool is resort quality complete with pool bar service and snack options

we had lots place visited that's ours first time ans we know we will be back next time with our kids

could be a bit bigger, breakfast could have more options

good location. good breakfast. very helpfull reception staff.

there wasn’t a bar area as such and no outdoor space.

there are many services (restaurants, laundry, pharmacy, atm, barber, groceries) and public transport (bus, tram, and metro) nearby