spa not operational

next to no wifi despite adverting wifi at booking.com

the bar area could do with a bit of updating. the staff were great though.

didn t use gym or eat breakfast so unsure about those

the gym is old and does not provide all you can expect.

clean hotel with spa and gym, perfect location, delicious breakfast (great coffee and juices, high quality food

access to spa facility was additional cost on top of pay for stay - bit

the spa was fabulous

location, nice rooms and the spa was amazing.

spa in house

even a small spa or spa facilities would be a great addition.

disappointed gym / spa facilities not open but understandable in covid times.

staff was friendly and helpful i also liked that they had bar and place to eat

reception, room, staff, breakfast, helpful tips for shopping and eating were simply great

v slow wifi.

the rooms are very luxurious and clean, the golf course is fantastic and the spa are is a dream

the room was very comfortable and clean, and the room service quite fast

many little presents for parents and kids

the quality of the breakfast was superb and the staff so helpful it was like having a personal butler

had a wonderful stay at hotel ercilla de bilbao with our pet; the staff were very welcoming and the location

spa was not easy to reach, warm red wine at the bar

is superb -the room is superb -the breakfast is superb -the staff is superb -the spa is

spa did not open early.

this time we used the spa (petite and perfect) and ate at olio, the restaurant

loved the spa like bathroom and shower with glass view to room and window

gym could have been better equipped. spa relatively expensive.

could not use the sauna without payment for spa treatment

spa is extra charge and rather expensive. fitness room tiny.

cute spa set up and good looking gym even though i didn't use it

no spa facilities, sauna steam room etc...

shower in the spa after the sauna/hammam

the spa was wonderful the guys there helped as to relax and to feel special

spa and kindness of staff

i did ask but the housemaids were a bit reticent to give them, even after leaving a note in spanish - very,

the spa and massage treatments were excellent and the welcome drink was a nice touch

the spa pool access costs 20 euro, but the spa is lovely - well worth the

has spa for extra fee, bar, restaurant

also nice kitchen, i enjoyed it, state of the art facility gym and spa i spent most time there

we were very satisfied with our stay! great hotel, good breakfast and amazing spa swimming pool!

gym and spa are excellent

lady in reception and running the bar in the evening was excellent

in reception and the bar was so helpful she recommended a restaurant and called a taxi for us

excellent parking

wifi wants great but that s ok for the level of all other services

there is a nice free parking (great for me, as i was travelling by car) with nice wide prking

we were not met by concierge, no luggage racks in room, no way to indicate room occupancy, no spa/restaurant

a price tag of almost 800 incl breakfast in august the spa should have been included

the spa services were exceptional

there was a charge for spa usage incorrectly applied to our room (this was quickly rectified by

occasionally have bar tender stop by pool and ask guest if they need drink