the pool, spa and sauna was awesome, and room was clean and perfect for what i needed

the spa and, hot tub was not working

facility had lots of things to do, pool spa and restaurant and a lounge and laundry.

spa and pool were plus if you have kids

the pool, room everything was good

restaurant and spa was closed monday

there are essentially no hotel amenities like a fitness centre or pool (only an overpriced spa and restaurant

location great. room nice size and recently renovated. having spa in hotel is wonderful.

beds were comfortable, clean, meals were good at the restaurant there, spa great, staff polite

:) i was trying to detox after the spa though so i wish i had know to bring my own water

tenspa - hamam treatment spa

the restaurant and spa were amazing

next time l really would like to use the spa services, if more time available

wish we could have stayed longer to experience the spa and the restaurant

beautiful building and amazing spa and the staff were really friendly and accommodating

kids like the swimming pool more than shopping

with 2 little kids makes it super uncomfortable

the location the outdoor pool area

my kids loves

i thought it was a pet deposit in case their were damages- apparently not

family parking for families with young kids would be nice

in addition, the laundry did not work and i heard several people tell them that their air conditioners did not

parking on the right side should be truck only parking as in the back ita

elevators are terrible and the laundry machines need to be replaced as they are moldy.

arrived a bit earlier than expected and was helped to get an early check in very much appreciated and very

no belcony and do to covid the amenities where all closed so no pool spa gym or dinning

runned out of soap bar in the wash room

laundry facilities not working l no robes in room, elevator down upon check out had to carry heavy

no pool, unfortunately and slow room service.

location, parkade, restaurant and bar was a great plus for us.

pool/spa were lack lustre

also, it would be nice if some spa products were in room (face masks,

we used the hotel bar most evenings - the staff were exceptional and so kind to our young granddaughter

gym on the 21st floor was adequate but small , with one of the eliptical machines faulty with a

we brought our own cocktails and snacks to enjoy in our room, but they do have snacks and honor bar $$$

the pool was very clean and tidy. hallways were clean. staff was very helpful and polite.

great pool slide for the kids

it was right beside the bar and the door to come into the rooms

convenient location, good value and good pool for the kids

no laundry

and helpful particularly the young ladies on reception that were so helpful whilst using the laundry

seperate pool for lil kids that can just play in

good parking

parking

pool was incredible specially for kids

staff were great at the front desk and in the bar and restaurant.

had dinner and breakfast in the restaurant

comfortable beds. very quiet. close to polo park. shuttle service very goodgo to hotel

we ended up at the bar and enjoyed the wednesday night poutine special

we went there for swimming,love the pool and hottub

pool for the kids

i would give 10 points for breakfast, 10 points for cleanliness and also a great pool and slider

breakfast was nice and quick, rooms were made nice

the pool was awesome. my kids enjoyed it.

wifi wouldn t work and told front desk as they couldn t help me

the hotel pool was very nice and warm

it s pet friendly and has a shuttle

snow and ice wasn t cleared in the parking.

upgrade, room service.

the ac was not great and the carpet was

breakfast was decent, staff very helpful

the kitchenette was great and the hot complimentary breakfast was great as well.

breakfast was good, selection was

the breakfast was very disappointing with no hot breakfast options says there s a shuttle but now only uses

to airport,very comfortable beds and mini kitchen was great

the pool was nice

was very large, very comfortable bed, very nice large bathroom with great lighting, the pool and hottub area

strange smell as you enter room , security in parking lot all night which was a good thing

the pool may be small, but it's a cool refreshing temperature

this hotel was very noisy, kids running up and down the hallway screaming in the middle of the night, random

hot tub spa not working last two days

member of bar staff did not understand english and was rather rude

wifi was absolutely terrible

lots of people hanging around front desk area with small kids sleeping on computer chairs

pool needs to be cleaned but otherwise all was good

large room, the spa tub, very comfy bed

nice view parking included

breakfast was delicious, my upgraded room was terrific, loved the location could walk across the

nobody gave us wifi password

wasn t open or they don t have one yet- bar was ok, staff were great so it made up for it

the spa pool wasn't working when i was there but hopefully they have that sorted now

every wellness spa i have attended and stayed to in europe always had such robes

the cleaning lady was so amazing though she was so friendly to our kids and helpful in getting us everything

hot tub was very nice and relaxing and the breakfast in the morning was good

nice, clean, good parking, great continental breakfast, perfect pool area, comfortable furniture, terrific staff

suite was nice and big and had a balcony and plenty of space/ facilities

wifi access in room not good, used phone data instead

pool and hot tub facilities

i was usable to log into the wifi

proximity to airport - the free shuttle service

nice pool, kids friendly, clean and lovely

breakfast and gym

value, nice water slide and pool area, very good breakfast

think it would be great if you can provide extra blanket if family with kids is staying in one room

and it is pet friendly and pool is great, my kids enjoyed

no need for a shuttle

and when the shuttle to the airport was further afield at the

was not happy that i wasn't informed prior that the shuttle was not available even though i requested it

your bar tables were sticky and disgusting as well

an exceptional experience - staff was great, location was perfect, and the shuttle was a plus

our cards didn t always work when trying to access the pool room

king sized bed, free parking, service

hotel had a pool and gym to work off sitting 7 hours in the car

not enough parking.

room service was delicious

i didn t like how the kids coupons don t apply with room service

room service

pool

the staff are friendly and the pizza and wings from room service was excellent

the pool and kids area

facility had beautiful amenities such as the indoor pool and playground for the kids

breakfast was included, pool bracelets were hard to keep on throughout stay

proximity, good play area for the kids.

easy parking and great location

longer pool hours. that's why we didn't use it.

parking lot was a bit crowded, and the entrance outside the south side of the building was really

pet friendly

were very helpful and we had our daily breakfast and no issues at all

cucumber water in the lobby. sports bar attached.

friendly staff & quiet guests, great breakfast too

spa was amazing.

spa tub

the jets in the spa bath weren't all working properly.

type of curtain used clings to the body really bad; would have loved a soap dish and hand towel bar sink drained

staff were super friendly and breakfast next morning was great

spa was non-functional parking hard to get due to nearby event hall.

obvious wear and tear, lack of menu items at the restaurant, no room service

there is also a small gym

comfortable beds, large room for a family with 2 kids

were very accommodating, room service was great

room not very clean and old carpet

great slide for kids! open weekends, service faantasticud83eudd73

i was very happy that the snack bar served starbucks coffee

wifi was t great

the pool and waterslide for the kids

breakfast was excellent

hotel pool had cold water, not even lukewarm, no kids area. breakfast options were limited.

breakfast was good and pool was good for the kids

pool was nice but strongly chlorinated

pool

large room was very nice, the kitchenette and spa bath were a plus

wifi connection was unreliable

good location, free parking

appreciate having free wifi & parking

location, good value for money, loved the little kitchen and wonderful breakfast area that we all could sit

large pool & spa facilities that are 24/7

should have room service 24 hours

all staff were friendly and helpful, especially those in the bar and restaurant

quiet location, functioning wifi, and friendly and helpful staff at the lounge area.

thing when we called the hotel number to check the shuttle it was giving us the wrong shuttle station to stand

the 2nd night at veld parking we had our window smashed out and the gentleman at the front gave us tape, a

late night shuttle service can be slow. need to call the property earlier to schedule it.

shuttle service to the airport

smooth process of checking in, absolutely appreciate the free parking

the property was well kept and parking lot was well lit.

pool was closed. hot tub was closed.

breakfast variety was very good, quality was okay

the hotel experience sucked no room service cleaning. no breakfast. the staff don't care.

room service was

room was clean and comfortable, the pool area was great for the kids and the water was warm!

surrounding restaurants and spa on same grounds

we loved the pool and spa area, felt clean and well-maintained

nice rooms , has pool and spa . 8km from airport

had indoor pool and spa and sauna. big rooms and good parking. beds were nice.

the walls between rooms were very thin - i could hear kids talking all night next to me and people watching tv

i liked the spa tub. it was relaxing

the spa tub, which i paid extra for, did not work, otherwise the room was perfect.

on website shown the spa tub was not combined in the bathroom was not to happy about that

it is a bit pricey, pool looks dirty, not much gym equipment

to the airport with free shuttle bus so could get the train to downtown toronto easily

the spa and the swimming pool was relaxing! the bed was also really fun for us!

and spa were closed but listed on line as being available

wasn t well, i originally book a room with the spa bath and upon checkin is when i was informed that the room

a king room with spa bath specifically, came to the hotel and got a room with no jacuzzi

was a problem with wifi in the rooms the day we arrived due to an electricity outage earlier in the day

salon/spa was closed for holidays

the shuttle broke down but was quickly replaced

i had 3 kids with me and i had to struggle to take my luggage's to the room

the airport shuttle driver ahmed, was very flexible, accommodating and professional

good wifi

swimming pool not very clean cold water slide not working and spa had no power

the spa bath is two small

pool was freezing, and the spa was cold

liked the bed and spa tub

slide was broke and spa pool pump didn't work.