sea view was awesome, the breakfast was freshly cooked and very nice, the pool and spa pool were lovely and

the spa facilities were a plus

only one room for spa treatments would like to go with my daughter

lovely spa area

spa facilities is good but i think it s can be more clean around the pool and people on the wet

staff could not have been more obliging, including keeping the spa open late for us to celebrate my partner's

spa facilities are a little outdated but still fabulous

points, but there was always a queue at reception and please, please keep the spa open until 7pm in the winter

with the pool it s great out of season, when you have a rainy day we just go in the spa and relax

breakfast quality ingredients pool and spa great,close location to the beach

room was larger than expected and bathroom was superb with a spa bath

very comfortable room with spa bath

hotel has it's own parking

only had breakfast in the hotel but the choice, quality and service were excellent.

great location with views of the castle from our room, lovely grounds, good parking and friendly and fabulous

it was great to have a swim in the spa and pool

spa steam sauna hydro pool restaurant room staff friendly close was so proffessional upgraded our

treatment at merit spa exceeded

indoor spa needs updating as it s very tired and damaged tiles lifting off spa jets not all

lovely location, food and service. rooms were comfortable and clean and the spa was a bonus.

gym spa balcony

spa pool was just

the spa facilities are at a different hotel 20 mins walk away

spa was closed even though advertised

good leisure and spa

reception from front desk immaculately clean hotel - same with the rooms - spa bath great - first class bathroom

spa bath

fantastic view from seaview room with balcony. spa bath a bonus.

the spa bath in the room was a wonderful bonus

really good shower and nice spa bath

walking distance to a beautiful lake surrounded by multiple outdoor fitness parks and a huge kids’ park, and

value for money, especially the breakfast, kids loved having options and helping themselves, room was comfortable

hotel - point a to point b type scenario, but it's not a place i would stay for a week with the kids - not do

from the coffee machines were too close to the juice machine, more of a safety aspect , as young kids were

wifi could have been easier to use

swiminnig pool and spa are very clean and nice the breakfast delicious and huge portions

pool spa pool, food, friendly staff

the spa area

good spa facilities, friendly staff

family and all were delighted with our experience, particularly the younger members who loved the spa and games

the spa was fantastic

facilities and accommodation was wonderful. swimming pool and spa was excellent place to relax.

spa and pools were excellent

the hotel is spacious inside and set in beautiful grounds

spa was fantastic, the outdoor area in the back is so calming and relaxing and i loved the presence

the spa facilities were really nice, once again the staff were friendly and provided high quality

very friendly, helpful staff. clean and tidy room. lovely spa and pool. would definitely return.

the spa was really nice, my facial was beautiful

spa facilities could do with an update but it was the only hotel we could find with these and they

i literally love everything about this hotel. the only they need is a jacuzzi in the spa area.

very spacious room, very clean and nice staff. great spa facilities.

spa and pool area also so good

spa an added bonus

thought the hotel was very stylish, facilities were great and the spa area was well managed to accommodate both

spa facilities could be open till 21:00 that would be more convenient

spa and the pool the location

food, spa facilities, location

decor in bedroom, restaurant & spa very tired & dreary

spa and swimming pool

spa area was nice (but old)

my wife and i can't stop reminiscing on the amazing experience of all the spa facilities

room was perfect, i used the spa facilities and couldn't ask for a better time there

big and quiet room - flat screen tv - great free wifi - spa - swimming pool and gym - big bathroom with tub -

the room was surprisingly spacious and incredibly comfortable, making it easy to relax after a long day

were large and spacious, staff was very nice and attentive and the food was amazing

wonderful spa facilities i enjoyed the swimming pool,steam room,sauna i will definitely stay again hopefully

was abit disappointed that it was difficult to book more treatments at the spa facility in the hotel as fully

pool relaxing spa style designed with adults in mind

food, spa and rooms were fantastic.

the treatment and spa facilities were fab

the big spa bath, the decorations in the bedroom and the paintings.

booked the superior room and the king room, they were both very spacious and the beds extremely comfortable,

room was lovely, loved the spa bath

stayed in the deluxe suite with the spa bath and it was the nicest room we ve ever stayed in

very nice room with lovely spa bath. good location.

bar was nice, food was amazing, breakfast was too, receptionist was friendly and always smiling, spa services

we had a lovely time making the most of the super pool and spa as well as the beach

my room was spotless, comfortable, and beautifully designed, providing a relaxing space to unwind

room was spacious and the beds were incredibly comfortable

can t wait to come back and ensure we have enough time to use the spa facilities

the way to spa facilities is a bit inconvenient because it is through main entrance.

there was no changing room in the spa area

the best part of this hotel is that they have a really nice pool/spa area with a hot tub and sauna all heated

spa was a good facility

the swimming pool was wonderful, with the perfect temperature, plus the sauna and spa were amazing too

could do with on site spa facilities.

hotel and grounds are beautiful, breakfast and dinner were fantastic

the bar was not in a very good location and we never saw it open

consider the limited parking on a sunday afternoon as people are there for sunday lunch and afternoon teas so

room and breakfast

i loved the 4 poster bed and spa bath

the bar was lively and served great cocktails

excellent room service - came back to a spotlessly clean room on my second day

late check out at 11

were friendly and helpful, location is excellent and liked the fact the bar had live music

very clean modern hotel with lovely spa facilities

wonderful comfy bed, the spa was amazing and staff and food excellent ,,

we loved the spa area and the

the spa facilities were absolutely fantastic and provided the perfect place to relax and unwind

the spa was small but lovely and the rooms were very modern and spacious

rooms need updating, the pool jacuzzi/ spa wasn t working and the pool needs updating

on site parking pool and spa location and good value fo money.

liked how friendly the hotel was, and the staff, the pool and spa tub was nice touch

operated system for the hot tub and had raided my coin jar as partly i wanted a relaxing/recharge spa break as

n over bar area too noisy women n kids screaming and shouting til 2am,games room needs revamp broken pool

i personally prefer the spa area with quiet music rather than disco

is beautiful hotel swimming pool spa nice view

good views from the hotel beds/ bedding really comfortable love the oldy worldly feel and decor spa facilities

are no spa therapists at the moment so unable to get any treatments, the bar food is lovely but the

spa is a real bonus for just 5,- extra

spa facilities free lovely breakfast and value for money, waiter/waitress again very polite and

the spa facilities were great but looking quite dated. definitely in need of a revamp.

i recommend, if you have time to visit the spa and pool with it's unique victorian architecture

family member really good location with easy disabled parking at front of hotel good pool and spa

lovely old fashioned interior, relaxing spa area, in heart of bournemouth

hotel was lovely inside, spa bit was nice

great choice of bars, restaurants and spa facilities

loved the fact you could use both hotels nxt door, at your pleasure and one of them had a lovely spa witch i

didn't use the spa facilities but looked fine

spa facilities included in price of room

i didn t use the facilities such as the spa so cannot comment on that

the are good and welcoming, the spa area are good

room was spacious, comfortable and we could adjust the temperature to our preference

fantastic amenable staff lovely spa great location

this time i had a chance to visit the queens hotel&spa

indoor spa facilities in other hotel

hope to be back soon as really enjoyed the stay. the spa was great.

enjoyed my stay here and the spa and pool too

great to be able to use the other sister hotels, and the spa is definitely worth a visit

spa with swimming pool, showers and sauna

the hotel has pool, spa etc

months before our stay that the ibis was overbooked and we had been reallocated to the mercure spa hotel across

service number constantly stated that no one was available to take the call we went to use the spa facilities

the toiletries were placed very high on the wall so struggled to reach them, impossible for the kids

breakfast was a catastrophe, cold food, coffee machine was broken

had a lovely hot stone massage - spa was really lovely

staff so friendly, gray location, spa is superb.

very clean rooms generous amount of space in all areas and the spa facilities which were

the use of the next door spa was relaxing

spacious shower cubicle and clean