service number constantly stated that no one was available to take the call we went to use the spa facilities

months before our stay that the ibis was overbooked and we had been reallocated to the mercure spa hotel across

the hotel has pool, spa etc

wifi did not work most of the time and when it did my husbands and i instagram account was hacked

room service, the housekeeper didn't do a good job, our room still had the used towels on the floor

good size room comfortable bed spa was lovely

the are good and welcoming, the spa area are good

i didn t use the facilities such as the spa so cannot comment on that

room was spacious, comfortable and we could adjust the temperature to our preference

this time i had a chance to visit the queens hotel&spa

i recommend, if you have time to visit the spa and pool with it's unique victorian architecture

you can book the spa for an hour for

the spa facilities were great but looking quite dated. definitely in need of a revamp.

lovely old fashioned interior, relaxing spa area, in heart of bournemouth

spa facilities free lovely breakfast and value for money, waiter/waitress again very polite and

spa facilities included in price of room

the spa is ok downstairs and no lift so not great for anyone with disabilities

loved the fact you could use both hotels nxt door, at your pleasure and one of them had a lovely spa witch i

the spa was dated and the parking was very tight

great choice of bars, restaurants and spa facilities

is beautiful hotel swimming pool spa nice view

good views from the hotel beds/ bedding really comfortable love the oldy worldly feel and decor spa facilities

are no spa therapists at the moment so unable to get any treatments, the bar food is lovely but the

were absolutely huge we booked a small double room and it was massive loads of floor space and big windows

spa is a real bonus for just 5,- extra

hope to be back soon as really enjoyed the stay. the spa was great.

hotel is easy to find access to sister properties with discount for food and spa treatments

indoor spa facilities in other hotel

great to be able to use the other sister hotels, and the spa is definitely worth a visit

spa with swimming pool, showers and sauna

staff so friendly, gray location, spa is superb.

spacious shower cubicle and clean

staff were super polite, the spa was lovely and the breakfast in the morning was very good

had a lovely hot stone massage - spa was really lovely

the use of the next door spa was relaxing

my room was so pretty and the corner spa bath was lush

building with history luxury spa bath each room is unique

the spa bath the bed the lightning

spa bath ,historiy of the manor house.

and attentive staff superb breakfast great room with 4 poster and spa bath sense of history

the spa facilities were absolutely fantastic and provided the perfect place to relax and unwind

the spa was small but lovely and the rooms were very modern and spacious

the spa facilities were excellent

very clean modern hotel with lovely spa facilities

bed very comfortable excellent nights sleep spa facilities fantastic and breakfast outstanding

i loved the 4 poster bed and spa bath

room service to order snacks or lite bites would have been nice

room service only offered sandwiches, and no room service menu in the room.

no room service

night too, and when we got back from town later that day we were told our breakfast would be room service monday

the swimming pool was wonderful, with the perfect temperature, plus the sauna and spa were amazing too

there was no changing room in the spa area

spa was a good facility

the way to spa facilities is a bit inconvenient because it is through main entrance.

the best part of this hotel is that they have a really nice pool/spa area with a hot tub and sauna all heated

my room was spotless, comfortable, and beautifully designed, providing a relaxing space to unwind

bar was nice, food was amazing, breakfast was too, receptionist was friendly and always smiling, spa services

lovely big room, great location, lovely spa facilities available, games room too!

we enjoy in thr spa and game room

we had a lovely time making the most of the super pool and spa as well as the beach

food, spa and rooms were fantastic.

spa was excellent. breakfast content and service excellent.

pool relaxing spa style designed with adults in mind

i love the spa ,sauna and jacuzzi was perfect english breakfast

wonderful spa facilities i enjoyed the swimming pool,steam room,sauna i will definitely stay again hopefully

spa and pool area also so good

didn t have a spa but they are building one and should be ready next year so i will look forward to using that

great facilities, spa was lovely, beds really comfortable

thought the hotel was very stylish, facilities were great and the spa area was well managed to accommodate both

very spacious room, very clean and nice staff. great spa facilities.

decor in bedroom, restaurant & spa very tired & dreary

spa area was nice (but old)

food, spa facilities, location

spa and the pool the location

spa and swimming pool

we had the gold room with spa bath, super relaxing and great value for money

booked the superior room and the king room, they were both very spacious and the beds extremely comfortable,

very nice room with lovely spa bath. good location.

stayed in the deluxe suite with the spa bath and it was the nicest room we ve ever stayed in

was stunning very boutique dressing gowns, slippers and toiletries provided spa bath definitely a bonus was

operated system for the hot tub and had raided my coin jar as partly i wanted a relaxing/recharge spa break as

rooms need updating, the pool jacuzzi/ spa wasn t working and the pool needs updating

liked how friendly the hotel was, and the staff, the pool and spa tub was nice touch

on site parking pool and spa location and good value fo money.

wifi was not very good

spa was a winner with the missus wher e i chilled in the pool and steam room which were clean new

spa facilities could do with an update but it was the only hotel we could find with these and they

the spa facilities were really nice, once again the staff were friendly and provided high quality

the hotel has a spa sauna , pool and a beauty room which is a bonus i treated myself to a treatment which left

i literally love everything about this hotel. the only they need is a jacuzzi in the spa area.

room, fantastic breakfast and evening meals as well as exceptional pool and spa facilities

were large and spacious, staff was very nice and attentive and the food was amazing

the room was surprisingly spacious and incredibly comfortable, making it easy to relax after a long day

having to pay for bath robes when using spa facilities

room was perfect, i used the spa facilities and couldn't ask for a better time there

location was great, breakfast was lovely & plentiful, pool & spa bath were relaxing & due to time slots were

swiminnig pool and spa are very clean and nice the breakfast delicious and huge portions

good spa facilities, friendly staff

pool spa pool, food, friendly staff

location and very clean hotel; pool and spa facilities are good; staff was very nice and

love the hotel, especially sauna, steam room and spa pool staff were helpful and pleasant

clean , tidy , relaxing, staff helpful . spa treatment lovely breakfast brill

room was tidy and clean and the spa facilities were amazing

spa and room

hassle free check & staff & accommodation exceeded our expectation with excellent spa facilities

reception from front desk immaculately clean hotel - same with the rooms - spa bath great - first class bathroom

the spa bath in the room was a wonderful bonus

the spa was in different hotel but still no treatment at this time of year when you need

terrace short walk to sandbanks beaches staff were wonderful rooms small but perfect with lovely spa bath

spa bath

the spa area could do with some modernisation.

no spa facilities

good leisure and spa

gym spa balcony

spa pool was just

were absolutely ideal for families, so much space and was the structure of an apartment with the comforts of a

beautiful spa and hotel and really helpful staff .. we had a lovely stay

the spa and facilities were spot on

on a special offer but got upgraded to the amazing large suite with beautiful views and loads of space

spa and therapies excellent

treatment at merit spa exceeded

you could step out of the spa straight onto the white sandy beach

lovely location, food and service. rooms were comfortable and clean and the spa was a bonus.

it was great to have a swim in the spa and pool

spa steam sauna hydro pool restaurant room staff friendly close was so proffessional upgraded our

as much as there was no 'kiddies' options so therefore only adult portions which was too much for kids therefore

breakfast was lovely too

dinner options were limited, no kids menu so was a bit costly for a more budget friendly hotel

from the coffee machines were too close to the juice machine, more of a safety aspect , as young kids were

to pay for the car park definitely a pet hate definitely would consider not stopping here because of