had an incredible experience at le suisse spa

spa facilities are great (when they're switched on)

very strange for a spa hotel

impossible to have a relaxed meal there, we ordered room service every time during the entire stay

i felt like i was living in a beautiful spa jungle inside a city for a couple days and i couldn t be happier

at first i thought the wifi signal wasn t great, but i used it with ease after jumping on and off a tethering

breakfast can be served anywhere you want

the rooms and beds are comfortable, the breakfast is delicious, and i loved the cacao theme everywhere

wifi didn't work in certain areas but its comprehensible when its an old house with thick walls

the wifi connectivity could be better.

i got sick on my last day and daniel an employee there brought me my breakfast to the room

breakfast could have been a buffet, but it was still great

wifi was a little unreliable at times at our end of the property

the property also has parking

i did not use the spa but it also has one

beautiful hotel, amazing spa with great drinks and food.

the room was spacious and comfortable

we loved the room service and daily turndown service

my kids loved the pool

there are 9 beautiful rooms, each different from the others, some with fireplaces, anterooms

well located in antigua. sumptuous garden. free parking place in the property. very nice staff.

comfortable beds, huge suites, good wifi

from the taxes and 10% tip charges, i was not aware i was being charged another $80 worth of parking, breakfast

location was great. breakfast was too basic. very friendly and attentive staff.

wifi signal in the last room at the end of the corridor (room 23 if i remember well)

wifi is basically nonexistent

wifi poor in room. outside good.

pet friendly the guest next to us left her dog in the room when she went out, left the tv blaring &

free coffee and water refills, terrace, really helpful and friendly staff, good beds, good wifi, really good

wifi is available all over the property, although the signal strength wasn't super strong, it was

no room service or kitchen service at all unless you are a big party and have rented several rooms

wifi didn t work in the room at all which was a big inconvenient and the room has no windows or

laundry service was poor

wifi was strong and reliable

spa is not standard included in the price.

there was not a general spa service to use in the hotel.

pool was wonderful too

also in-house parking is a big

it has beautifully placed chandeliers, water features, a pool, multiple seating areas, and greenery on display

delicious, fresh breakfast. beautiful old spanish style rooms with many private balconies.

pool is small but a beautiful setting

rooms were beautiful & clean views from the pool were great & they treated us with so much kindness for our

beautiful rooms and amazing views from the pool. very nice staff.

pool is much smaller than expected and not conveniently situated

had a spa tub that looked wonderful but we could not use it

the spa bath was nice

the spa bath was lovely and exactly what we needed for quick recovery

big spacious comfortable bed, and the suite has a jacuzzi spa tub

loved the spa tub

spa was very lovely , it would have been nice if the thermal journey (pool,sauna and steam room)

spa was reasonably priced (we went twice)

reserve your space to the spa early or you might run out of availability.

the hotel and spa are beautiful

i did avoid the overpriced airport shuttle and spa services

laundry and spa services were good and easy to get from the concierge

there is also not a spa as advertised

less noise in the main part of the hotel with the kitchen facilities being on the roof top compared to two

friendly and helpful staff, the parking is a couple of blocks away

for longer stays it would be good to have an in room bar fridge or common area with fridge.

parking is not on the premises

it would be nice to have a bar for residents

more breakfast choices

breakfast was delicious

hotel is well-maintained, the rooms are comfortable, and the breakfast is excellent

we had the room with spa access which was so cool being able to walk from our room to the spa in our robes and

the wifi barely made it to the room, i had to moved sometimes closer to the door to get any reception

the pool with views over the vulcano was a great addition

few space at pool (only 3 chairs), super bad wifi connection (could not even open whatsapp sometimes), small

rated it higher had the staff not wasted an hour of my time by saying clothes i gave them for the laundry were

the location, the service, the facility to get you tours, breakfast was good and the price vs value, worth it

i was very satisfied with the breakfast options

friendly, good breakfast, rooftop terrace with great views and great location and good

great box breakfast for early trip

great location. wonderful breakfast. very helpful staff.

also, the parking spot provided is only in the cabin

this could be a great stay if you’re a family with kids due to the fact that there are 3 other beds in the

for the price of the cabin i wish the hotel would have accommodated parking for you in the city.

this could be a great stay if you re a family with kids due to the fact that there are 3 other beds in the

we did laundry and it came back same day

poor wifi, only works in the courtyard simple breakfast regular personal service not in line with the

the breakfast in the morning was delightful

oh our room had a fireplace which the staff came and started for us

breakfast was

the resto and bar stay open till 11p

room was spacious, staff kind, facility beautiful, laundry service was fairly priced and prompt

room far from wifi

wifi not good

our kids really liked the playing area and the garden

beds were hard as a rock, wifi did not connect to room.

wifi not real fast, but strong enough

parking lot leaves you wondering

centrally located had parking

because of the easter week processions, their off-street parking became a real plus

museum, live parrots in the court yard, excellent customer service and the spa was absolutely amazing

the mattress was very old and uncomfortable, and the noise from the bar across the street was loud enough it

even the wifi signal is low

15 - a dingy room at the very back, noise from the laundry next to it

the second one didn t have a good wifi connection and i found two roaches on the room

had several dinners there- especially the pizzas after a long day of tour excursions 3) swimming pool was

only complaint was the room next to ours there was a young family with kids that were pretty noisy

the parking.

the staff and room service is just top of the line

was a really nice place for a morning walk, morning coffee and it was a great place for the kids to enjoy

is a very small thing but hotels often use too much smelly laundry soap or fabric softener

if they are talking in front of the rooms - also on the weekends you here the music from the bar next door

i could easily hear my neighbors and the music from the bar next door

wifi speed is really slow :-( especially in the room we had almost no connection

if there was a pool, it would be unbeatable.

nothing..bit a loud from bar under building..if you want a early night..

close to the centre and fast wifi

they offered us laundry services if we needed but since it was the beginning of our trip, we did not need to

they even had laundry service which was really helpful to us and even had the facility to clean your shoes

great location, the best staff, cozy and good value hotel -- don't miss it. great wifi

breakfast area was nice

rooftop terrace is amazing spot to drink fabulous mojito s or sangria expertly made by the bar and gaze at

it was great being able to use the pool at their sister hotel too

when i specifically selected pet-friendly hotels, and chose a pet-friendly hotel on bookins, they didn't know

location and facilities. renewed classic palace. great breakfast

is great, breakfast is amazing, and spa is so good, i really recommend getting a massage there

we used the spa every day while staying there -

wished the spa was open later.

spa on site and treatment was awesome

gym is nice and adjoining spa has sauna and steam room too

limited facilities like no spa or pool, bathroom could have been a bit more spacious

i liked the spa tub and the security of the place. it was also very quiet and clean.

the second time, i was pleasantly surprised with a working spa bath in the room, which i absolutely needed

there was no pool on site.

wifi sucked

bedroom super comfy, breakfast delish ,spa massage was soo relaxing ud83dude0c christopher in the front desk

is beautiful, with a maze of courtyards, dining rooms, rooftop sitting/eating areas, shops, spa business etc

defintely get a massage at the spa after you hike acatenango

the rooms are very basic and the spa was closed

the hotel s restaurant is fantastic, as is the spa that operates out of the same building

they also do laundry for a good price

wifi works

the laundry service is high recommendable

one big point - the hotel is pet friendly and offers food and water for dogs

they accepted pets

very good breakfast

be a litte more organized, it would be good to get the breakfast coupons on the day of arrival and coupons for

beds, fully furnished bathroom with hygiene products, great staff and a fantastic fresh breakfast

good breakfast included with a great view of the volcano

place was really clean and the staff was amazing, i never had a problem with the wifi

but we ended up in a room right next to the maid's closet, laundry, and morning coffee machine

pet friendly though need to refill doggy bowls

placed next to public coffee and laundry room

the kitchen was excellent and very handy, and the rooftop garden was beautiful with amazing views

staff, great wifi, comfortable and beautiful folk art touches everywhere

the adjacent porta hotel antigua is open for a beautiful and free buffet breakfast each day

) my daughter and i had breakfast on the rooftop terrace each morning (wonderful views of the volcano and the

building and rooms, super well styled and comfortable, amazing breakfast (menu vs just tipico), staff was all

the breakfast was fantastic

the pool & gym at porta also open to casa encantada guests

location is good, breakfast is great. employees friendly.

room we've ever stayed in - huge, spa bath, beautifully designed best overall hotel we've ever stayed in -

the menu options for the complimentary continental breakfast alone was amazing, but everything on the menu was

didn't pick up at reception loud music from other hotel on saturday night bar and restaurant aren't as great as

breakfast and service was excellent

only bad thing was that the pool was in the middle of the restaurant and unusable after 11 am

we were given a very tiny room next to the laundry area (very noisey) with 2 double beds

the wifi sometimes stopped working for a few minutes but then it was good again

pet friendly can improve

the wifi there was very fast compared to most other hotels and locations in guatemala

also they charge 40q a lb for laundry which was literally outrageous

after the upgrade, wifi is not stable enough for videoconferencing

the cable and wifi were free and rather reliable

the hotel is very clean, the rooms are big and confortable, the wifi works perfectly, the bathroom is very

walking distance to all places in the city and close to the oasis spa which is a great place for a nice massage

like the location, kindness of the staff, peacefulness, spa massage fantastic, style of the building and spacious

it says its a hotel & spa while the only spa thing they have is a room where you can book massages

damp, so the third one was the one we took, which didn t have any natural light sadly, and wifi didn t work

room for without knowledge was right next to the kitchen and just a few meters next to the street and right up

room service is excellent

breakfast was delicious with a stunning view from the terrace. wifi worked well.

the wifi connection in the bedrooms was not good

the way the bill was itemized to reflect food charge (breakfast advertised as included free), wifi charge, though

wifi didn t work so well in my room (cornered, room 32)

rooms missed having more than one chair and a proper spa e to hang wet towels or clothes also, it was too far

laundry service just around the corner as well

the staff allowed us to store our luggage and use wifi because our flight got in so early

the tipico breakfast was 10/10

wifi

everything but the spa was out of service for renovation

spa was really good too

the spa was out of service and we had no prior knowledge

services prices like the service of spa were kind off high.

room was elegant with a fridge, internet tv, great shower, and plenty of space and coffee