it starts with the description, how to access the parking, sent by mail, in spanish and english, very detailed

the rooms are quit, spacious and clean

with parking, good facilities if you re staying longer but we didn t have time to use spa or pool

we purchased the massage, spa and dinner package and i was very pleasantly surprised by the meal we were served

personally don t think you should charge extra for spa access and indoor pool for hotel guests

staff was amazing, i had the chance to be upgraded to a bigger room with an amazing spa bath, huge terrace and

the swimming pool would be better described as a large spa tub

great location. clean. large room. pool. excellent staff. highly recommend

we tried twice to order room service, but it was not available.

just opened, so they were struggling with the laundry service

the room could have been a little larger, and the sauna / spa area is quite small.

spa & gym facilities excellent

it d be great to have a spa and pool but everything that is there is beautifully finished so nothing to

hotel, excellent service, enjoyed use of spa and gym, perfect location

) they have a spa (steam, sauna) and gym downstairs which you have to reserve

the room was very clean, and the spa was absolutely amazing

the spa and the gym are excellent in comparison to others hotel

have liked spa water to be warmer but may just be an american thing, facilities were clean and well maintained

the spa was nice and never very busy

the spa and pool were amazing

spa tub was old and broken after one time use

free wifi

good location. comfortable beds. a bath. good wifi and ac. decent breakfast

i have asked for one room for 2 adults and a teenager aged 15 and our pet

delighted there was a good car park. we were facilitated with an early check in.

we thought the lack of spa or pool would be an issue, it really isn't

even before we arrived at the hotel i was able to book spa treatments and a hairdresser and the wonderful

breakfast was delicious and the welcome drink at the bar was a nice touch

the restaurant amelia was among the best i ve eaten in and the g+t s in the bar were

location, the interior, the complimentary welcome drink and breakfast…

no spa or gym on location

was a brochure in the room touting the incredible spa down the street

spa wasn t available and parking was too expensive.

no spa access

note spa is not on site nor is access included with booking a room

the room was really spacious and the bathroom in the suite was like a spa in itself

was the first night the hotel had guests staying, and the facilities weren't open (no breakfast/gym/sauna etc

hotel facilities; poor room service; restaurant

there is just a sauna room next to the gym

wifi didn't work

not all of the facilities were open. the pool & spa on the website weren t part of the hotel.

no gym or spa facilities

staff outstanding and standards were excellent would benefit from a small gym

the early check in for both rooms was another big plus in terms of service

breakfast selection should have more

owner accommodates our early check in time and have a paper with recommendations of pinxo

unfortunately, there was a very noisy family with kids awake from 6am

stayed in a 5 stars hotel in bilbao that had amazing facilities (spa included), super confy bed, outstanding

used the spa on the roof

the tiny rooftop pool (spa pool)

roof top spa and sunbathing area really nice

spa pool upstairs (only extra facility in the four star hotel), a bit of a walk from the town

bit noisy in the room in the morning with all the kids going past to get to school but the location was worth

didn't have wifi in our room and had to use our laptops and phone in the lobby

nothing! busy bar outside the room at the front but it was quiet by 10.30.

very friendly and helpful , gave us early check in comfortable bed , fresh linens , great breakfast with homemade

the laundry and linen is clean, they needed to be more attentive to minor details like dusting , no

there is a spa downstairs and the staff is terrific and talented

the spa downstairs, is really good, the gym as well

the pool area, gym & spa (paid separately but fantastic

but the gym and spa is what made it totaly exceptional for my family and i

person and kids are not allowed gym also is additionally paid 8euro /person, but around there are plenty of

facilities - spa is great

the wifi didn't seem to work in my room

nice, clean, comfortable room. gym was a bonus.

also no wifi in the room not even in the

and a full kitchen if you wanted to prepare quick bites for the kids

i also had some spa treatments, wonderful as well

breakfast was luxurious and my wife enjoyed a spa treatment

cosy bar with short but delicious tapas style menu in the evening

fantastic breakfast and small but modern gym

a lovely bar with a superb negroni before dinner was the perfect finishing touch to the day

staff allowed an early check in, the location is very close to the beach and some cafes, bars etc

close to beach and in more upmarket and less crowded part of town, spacious common areas, pet friendly, secure

pet friendly location breakfast nice terrace

friendly, helpful staff, great location, immaculate room, very pet friendly, great food and very eco conscious

very pet friendly, rooms a good size and clean, lovely staff and great location

the spa facilities were really good and the massages were amazing

moden , new hotel , friendly staff, cosy atmosphere, excellent breakfast , superior spa area

the spa is awesome and sand breakfast is with good food, lot of option and cheap for the quality

entrance in spa 18+ . would be ok to have it 12+ , to have this pleasure for children as well.

the food at the restaurant wasn t great, and the spa is not available yet...

the spa was phenomenal, and the staff was incredibly charming and helpful in every aspect

to use the spa room, there's an additional 25 euros for 1

cost to use the spa area disappointed about the garden maintenance

breakfast terrace overlooks a car park area which is a shame as the breakfast was good and the spa and gym were

lovely property with a spacious room and comfortable bed

i loved the garden feel of the grounds, pool nice and clean and felt tranquil

secluded pool

not far from san sebastian, we drove up to the loiola train station, the last entry point where parking is free

the swimming pool was great

above all, a wonderful cider bar is just around the

everything spa location facility staff all is the best.

speaks for itself, but the hotel is modern without being dry, the staff are excellent, the the spa is delightful

spa wonderful

i would also highly recommend booking a service in the spa

the rooms are so beautiful and the spa was easy to get into and enjoy

our kids couldn’t let go of all the dogs and cats around the house

we stayed 7 nights in the room next to the kitchen

are very thin so you are woken up as soon as someone comes to the kitchen for breakfast in the morning

furnished rooms, well equipped kitchen facilities

parking is nearby

spa and pools down stairs with amazing massage! room was spacious and nice balcony.

spa was wonderful with lots of pools with massage jets as well as a sauna and steam room

rooms were clean and spacious and the daily supply of bottled water was a nice touch

excellent staff, wonderful food in the hotel restaurant. very good cocktails. spa was excellent.

the massage at their spa was exceptional