the swimming pool was great

not far from san sebastian, we drove up to the loiola train station, the last entry point where parking is free

free parking lot and free spaces all the time, we loved our stay and would highly recommend

free parking, friendly stuff, clean.

pool was a god send on a very hot day

in the hotel lobby there was always spa water and an nespresso machine for an afternoon coffee or evening tea

entrance in spa 18+ . would be ok to have it 12+ , to have this pleasure for children as well.

the spa is awesome and sand breakfast is with good food, lot of option and cheap for the quality

the food at the restaurant wasn t great, and the spa is not available yet...

moden , new hotel , friendly staff, cosy atmosphere, excellent breakfast , superior spa area

spa pool upstairs (only extra facility in the four star hotel), a bit of a walk from the town

disappointed the spa pool was not available

stayed in a 5 stars hotel in bilbao that had amazing facilities (spa included), super confy bed, outstanding

the tiny rooftop pool (spa pool)

roof top spa and sunbathing area really nice

the room was really spacious and the bathroom in the suite was like a spa in itself

hotel facilities; poor room service; restaurant

they also have a small gym and sauna in the basement

no concierge, only one person at reception who kept on saying i am alone , the shower of my kids room

wifi coverage and performance could be much better

facilities - spa is great

there was no kitchenette but we knew that before we booked so can t complain

pastries and sandwiches and you can have a simple breakfast there or order raciones in from the kitchen

and a full kitchen if you wanted to prepare quick bites for the kids

no room service with very limited food

the spa and the gym are excellent in comparison to others hotel

the property of the room and the spa inside the hotel at your disposal with previous booking

the spa was amazing and great way to finish a day exploring the city

excellent spa & sauna for no extra charge

the spa and pool were amazing

i also had some spa treatments, wonderful as well

breakfast was luxurious and my wife enjoyed a spa treatment

villa ; the room was stylish, very clean and very nice toiletries from diptique; big plus for the gym; staff

thought of the little details everywhere, the room, the bed, the private yard, the bathroom, the gym, the dining

very good wifi

it starts with the description, how to access the parking, sent by mail, in spanish and english, very detailed

with parking, good facilities if you re staying longer but we didn t have time to use spa or pool

spa area is awesome and everything is clean and maintained

we purchased the massage, spa and dinner package and i was very pleasantly surprised by the meal we were served

the welcome from the reception man great room comfy bed with gorgeous spa amazing location lovely rooms with

) they have a spa (steam, sauna) and gym downstairs which you have to reserve

spa & gym facilities excellent

it d be great to have a spa and pool but everything that is there is beautifully finished so nothing to

the room could have been a little larger, and the sauna / spa area is quite small.

hotel, excellent service, enjoyed use of spa and gym, perfect location

staff was amazing, i had the chance to be upgraded to a bigger room with an amazing spa bath, huge terrace and

the swimming pool would be better described as a large spa tub

late check out and hotel allowing us to leave bags and car free of charge until late afternoon

the pool on the roof was not open, due to it being march, but the whole pool area was huge and in

the gym was a bit small, but modern.

owner accommodates our early check in time and have a paper with recommendations of pinxo

unfortunately, there was a very noisy family with kids awake from 6am

spa tub was old and broken after one time use

location bed staff wifi

location, staff, breakfast, wifi

delighted there was a good car park. we were facilitated with an early check in.

loved the fact that if you have a pet (in my case, a dog), they will wait for you with a dog bed, feeder and

we thought the lack of spa or pool would be an issue, it really isn't

even before we arrived at the hotel i was able to book spa treatments and a hairdresser and the wonderful

the downstairs bar & terrace offered direct access to the beach for a walk or a swim, as well as a lovely space

the breakfast was delicious and the staff always ready to help

breakfast was delicious and the welcome drink at the bar was a nice touch

the price, i would expect some spa facilities

spa wasn t available and parking was too expensive.

no spa access

was a brochure in the room touting the incredible spa down the street

no spa or gym on location

there is a spa downstairs and the staff is terrific and talented

the spa downstairs, is really good, the gym as well

the pool area, gym & spa (paid separately but fantastic

but the gym and spa is what made it totaly exceptional for my family and i

person and kids are not allowed gym also is additionally paid 8euro /person, but around there are plenty of

no gym or spa facilities

not all of the facilities were open. the pool & spa on the website weren t part of the hotel.

could do with a gym in todays day and age

24 h room service (i did not make use of it though)

good wifi and breakfast

rooms were nice and staff very friendly, especially the team working the breakfast bar area

the laundry and linen is clean, they needed to be more attentive to minor details like dusting , no

kitchen had everything needed, plenty of plates and glasses, pans, coffee machine, toaster,

didn't have wifi in our room and had to use our laptops and phone in the lobby

we could however open the windows, although with a bar below it was a bit loud at times

there was a problem with the wifi.

the wifi was very weak and more or less unusable.

pet friendly hotel which is a bonus

room service, air conditioning was too hot

laundry prices were really high but we were recommended to go to bubblebox a few blocks away

the spa is awesome and everything is brand new

however, they did give us a free pass to the spa as a substitution

to use the spa room, there's an additional 25 euros for 1

the room was spacious

the spa was phenomenal, and the staff was incredibly charming and helpful in every aspect

everything spa location facility staff all is the best.

speaks for itself, but the hotel is modern without being dry, the staff are excellent, the the spa is delightful

spa wonderful

i would also highly recommend booking a service in the spa

the rooms are so beautiful and the spa was easy to get into and enjoy

our kids couldn’t let go of all the dogs and cats around the house

we stayed 7 nights in the room next to the kitchen

are very thin so you are woken up as soon as someone comes to the kitchen for breakfast in the morning

furnished rooms, well equipped kitchen facilities

parking is nearby

spa and pools down stairs with amazing massage! room was spacious and nice balcony.

spa was wonderful with lots of pools with massage jets as well as a sauna and steam room

rooms were clean and spacious and the daily supply of bottled water was a nice touch

excellent staff, wonderful food in the hotel restaurant. very good cocktails. spa was excellent.

the massage at their spa was exceptional