only thing i did not like were the prices of services at the spa and laundry

my massage at the spa was just ok

but this was not really an issue because they let us use the spa pool instead for free, plus there is the hot

oh and the spa was wonderful as well, loved the steam and dry sauna and massage

we particularly enjoyed the large jacuzzi in the room and the beautiful infinity pool

the room first of all, the staff at the reception and at the restaurant, the pool surrounded by the jungle (do

swimming pool room very clean great food

no tea/coffee facilities in room (but there is room service until 8

i visited the hotel for work, but i had many problems with the wifi

the kids enjoyed the

location, clean, nicely decorated, great breakfast

the interior of the place is so cute and the wifi was good enough to do work

our room was clean and had fast wifi, hot showers and great ac

the a la carte breakfast was very delicious

was very nice and welcoming, let us do an early check in

big bed, good shower and decent wifi

pool is small, more for little kids

kind staff and beautiful terrace. comfortable room. strong wifi.

wifi is also very poor

they also did our laundry within a few hours which was perfect because we only stayed for 1 night

the position and the shuttle to the airport

close to bar and restaurants but not so close to keep you awake just perfect

they offered a free airport shuttle when we arrived

landscape from the bar is absolutely incredible

central location, very clean, great air con, free airport shuttle for 3+ nights

bar and patio area along with the pool and spa area offer great views of the lake and sunsets!

spa pool was dirty

the common spaces, pool, bar and terrace with lake view are beautiful and comfortable

staff, great breakfast, perfect pool and location at lake

a lot of services are offered (like visits to tikal, different tours, taxi, laundry

the wifi signal was terrible in room 42 - you had to stand by the door to get any signal

wifi in reception but my tip is to buy a guatemala sim (called a chip here) from tigo who have

the pool is too small

staff went above and beyond and allowed early check in which was very helpful and amazing

they do have a small gym which isn t by the restaurant but by the rooms

did not offer breakfast

parking non-existent

no hot water in the showers, tub didn't drain, wifi signal was inconsistent

there is a secure parking lot next to the hotel

was not a problem for us but you have to keep in mind that you can hear the music from the bar next door until

wifi did not function

loud; expensive; wifi did not work in the room

complementary wifi and shuttle to the airport at the end of our stay was excellent

but if it had a temperature controlled swimming pool and heated jacuzzi, i would have rated everything excellent

hotel is in an excellent and easy to find location overlooking the lake and flores with car parking

the view and the breakfast

have wifi but it was quite glitchy (especially in our room)

the hotel has a bar with a beautiful view of the lake, the restaurant is clean and delicious we ate here everyday

the wifi is terrible. i couldn t even get it to work in the reception area.

staff were helpful, wifi worked well, it was extremely clean

there was a nice bar in the courtyard where you could enjoy a beer surrounded by greenery

the bar was not open at reasonable times

wifi not working

kitchen was not clean when we got in

especially considering they were 100% occupied, no general manager, pool dirty, huge issue with menu, as they

100% occupied, no general manager, pool dirty, huge issue with menu, as they only had one two breakfast choices

the spa was nice but the massage was not professional rmt just a relaxing massage

the spa is also excellent- the chocolate massage was one of the best massages i have had

the pool was the perfect temperature to cool off and big enough to do a few lengths, or there s

the pool was perfect with lots of comfortable chairs and fresh towels

good wifi complimentary water attentive staff quiet cabins very good reception staff

attractive dining patio with view of lake, nice pool with jungle setting, easy access down to lawn beach at

the pool was perfect

the breakfast and dinner buffer were excelelent although a bit privy and you have to pay immediately

day while we were at breakfast, we were watching monkeys swing from tree to tree in the rainforest that is on

not particularly attractive decor rooms are a long walk from the parking

complementary tea and coffee on demand, and a well stocked bar for drinks

fair to say the majority of people didn't smoke and there were some other families with kids

liked everything except the bunk bed for the kids

you have wifi literally everywhere but with the nature around you, you just want to be offline and enjoy it

the food is great, the laundry service is cheap, and the showers have good water pressure and plenty of heat

pool could use daily cleaning, as noticed lots of organic debris and floatirs

the water in the swimming pool was dirty, so we could not swim

room was very comfortable and clean. the kids loved the pool!

very welcoming and relaxing, with parking, swimming pool, garden and very good restaurant

nice garden, flowers and pool

they have a restaurant but i am a picky eater and although there was no guest kitchen they still offered us a

there is no estable wifi signal

only a kitchen is missing, to be perfect.

the only point for some guests may be that in this particular room you can't get wifi as you aren t so close

smoking is allowed inside the restaurant which for us was a bit of an inconvenience and we could

very nice stsff and free purified water station, and secure parking

wifi was rationed

it provides free parking and very decent wifi

strong wifi

our room was clean and quiet, and as a bonus, we could generally get wifi, although this was stronger in the