and they definitely need to approve the wifi

they also offer a laundry service

the secure parking for our car was a plus

private parking was a bonus. staff were very helpful and efficient.

the wifi connection was very slow. poor lighting in the room and the ac didn't work.

great parking for our motorcycle

wifi did not reach my room. but they had it in the lodge.

wifi does not reach the back rooms in their property

the owner was regularly smoking around the restaurant while people were eating

wifi in room didn't work as we were farthest room from the office but we were warned when booking

small thing, but could do with more hooks / spaces to dry wet clothes given there is a lake and a pool to swim

it's a beautiful place by a lake that is like a giant natural pool

if they wanted to improve they could have more toys for kids, and board games for guests to use

complementary tea and coffee on demand, and a well stocked bar for drinks

- many things were not well maintained or broken - wifi not accessible in every room

wifi does not work and for an hotel pretending to be of high level and with that price is a non

nice staff, clean beautiful large pool

the bar area by the pool is not staffed and you either have to call the restaurant from a phone or walk

were quite far from the main building, so the wifi did not reach our room

not particularly attractive decor rooms are a long walk from the parking

especially considering they were 100% occupied, no general manager, pool dirty, huge issue with menu, as they

100% occupied, no general manager, pool dirty, huge issue with menu, as they only had one two breakfast choices

only thing i did not like were the prices of services at the spa and laundry

but this was not really an issue because they let us use the spa pool instead for free, plus there is the hot

oh and the spa was wonderful as well, loved the steam and dry sauna and massage

my massage at the spa was just ok

the service was very good at the restaurant and by the pool

the kids enjoyed the

delicious food and courteous restaurant staff guacamaya crocodile iguanas laundry service

at least, you can ask at the bar we did complain and got an acceptable resolution, however nothing said from

i also likes the little bar of soap that they provided

the room first of all, the staff at the reception and at the restaurant, the pool surrounded by the jungle (do

windows of my room were next to the kitchen, was noisy evening time until 10p

breakfast was delicious and colorful

(they coped well under the circumstances) the wifi was also hit or miss in the room

the wifi is strong if you are downstairs, in the common area, or if the bed is closer to the door

breakfast

i arrived with my three kids and had originally booked five days but my kids loved it so much we booked more

miguel where the hotel is could be bothersome after hours especially if you are travelling with kids and safety

pool is small, more for little kids

humming birds, nice view . food was honest and good . honour bar . nice staff '

miguel where the hotel is could be bothersome after hours especially if you are travelling with kids and safety

they do have a small gym which isn t by the restaurant but by the rooms

wifi in reception but my tip is to buy a guatemala sim (called a chip here) from tigo who have

the wifi signal was terrible in room 42 - you had to stand by the door to get any signal

i like the facilities, they were awesome, the pool and the amenities are nice.

wifi was either not working or very slow rooms are outdated and need some work

roof top terrace, sunsets from the bar spectacular

was a bar that played quite loud music nearby which you could hear in the room

- good wifi, location, beds, restaurant, staff, water pressure, cleanliness, attractive, roof terrace,

landscape from the bar is absolutely incredible

they offered a free airport shuttle when we arrived

spa pool was dirty

bar and patio area along with the pool and spa area offer great views of the lake and sunsets!

the common spaces, pool, bar and terrace with lake view are beautiful and comfortable

property is beautiful, in a great location, very clean, restaurant, bar and pool onsite and with lovely staff

the staff, the decor and colors, the free airport shuttle, the swimming pool, the breakfast

limited selection for breakfast - bed bugs

wifi didn't work in the room.

were supposed to be picked up by hotel shuttle

parking non-existent

they only serve breakfast. but it's super easy to find restaurants nearby.

but if it had a temperature controlled swimming pool and heated jacuzzi, i would have rated everything excellent

complementary wifi and shuttle to the airport at the end of our stay was excellent

loud; expensive; wifi did not work in the room

wifi did not function

was ok the first day no parking, the nob from the shower was broken, the air conditioner only work very little

the shower nob was broken, i had no parking, no tub, only shower, there was no laundry they had to wash the

the pool and food

pool is great, with restaurant and bar

good location, private parking

excellent view of the lagoon and in walking distance from the isla . safe parking

in the booking it change from 4 person to 3 (my son is 11 yrs old) and they didn t honor the 4 breakfast

of options for breakfast, specially the guatemalan breakfast was amazing

delicious breakfast, excellent service and great pool for kids and adults

the pool had lounge chairs and plenty of room

the spa is also excellent- the chocolate massage was one of the best massages i have had

the spa was nice but the massage was not professional rmt just a relaxing massage

beautiful location! breakfast was amazing, staff were friendly. cannot fault anything.

staff especially brayam wonderful breakfast, evening meals delicious amazing grounds secluded location but flores

breakfast was really nice

wifi was stated as very good; but was intermittent and often unavailable

the water in the swimming pool was dirty, so we could not swim

the pool opens for visitors during the weekends and on saturday we say people not dressed properly for

there was no hot water in the shower, the electricity went out many times and there was no wifi.

the staff was friendly and the pool area is quite spacious and family friendly