also, the hotel should be much more transparent on their spa services and amenities (vs

the pool was refreshing

the room was spacious and stylish, with a great shower, very comfortable bed and excellent wifi

wifi had some issues on our first day - there had been a tree down on the router which caused some

us with so many things during our stay, including booking incredible activities and sorting out laundry

spa needs to be heated!!!!! my bad back would have loved a warm spa.

at dinner, i asked a team member about the spa opening hours, and he did not know about it

friendly staff, great cabanas, beautiful pool

wifi not available in the room, only in the common area.

pool right above the city is majestic - also great location to the cahal pech site only a 5 min

the kids enjoyed relaxing in the living room and the teens enjoyed the strong wifi connection

bar right behind the eating area was a problem with drunk clientele

economy rooms are nice, a/c worked fine, wifi signal was strong

the kids loved the pool and the hammock was so

the kids enjoyed relaxing in the living room and the teens enjoyed the strong wifi connection

rooms were small. road noise and dogs barking were a problem. wifi not real good.

the hotel has a nice pool, and a nice restaurant attached

the food, the drinks, the pool, the staff. everything.

staff was very cordial and helpful. drinks from the bar during happy hour were good.

place with barking dogs day and night

very peaceful, spa like

spa was the worst i have experienced

the spa offers one of the best deep tissue massages i have experienced in the world (including europe

wine cellar private dining experience and spa and food and excursions and staff....

he showed us types of rooms,pool,botanical garden,restaurant, bar and wine cellar

the rooms were pretty small and dark. no spa onsite.

staff were very friendly. pool was great for the kids.

we booked one room through the app and ended up getting a second room for our kids after arrival

pool area is great to relax after any trips, and food (we had breakfast and lunches) is very, very

room service wouldn't pick up the phone.

value (a basic continental breakfast spread, a relationship with nearby pool for free use, free parking, and

the location was perfect. staff were helpful. the shower and wifi were also really good

wifi works really well throughout the

helped us with laundry, prepared early breakfast for us when we had to leave early to go to our tours

it also included a kitchenette with pots & pans, small fridge and a small dining table

parking immediately in front of my unit. :-)

easy parking

great pool and bar that was open in the afternoon and still open after dinner

the bed was comfortable, lots of parking for your car, and the pool is nice

immaculate pool

not to our cottage but our family stayed in the spa villa

spa was excellent

our hut was upon the hill overlooking the pool, the view took my breath away each time i stepped onto our

our family of 4 (kids age 9 and 11) did the atm tour, caves branch tubing, tikal, xunantunich, and barton creek

breakfast average ( poor fruit salad), food in general ok but soups are rediculous small

the parking area and the steps .

we had breakfast and dinner at the hotel and both were very good

the staff were excellent, great pool

good restaurant serving breakfast and dinner, pool to cool off after the excursions

allen can whip up some pretty amazing cocktails that were enjoyed by the pool and he did everything in his

it had rained the night before so we couldn't go in the pool as it was being cleaned in the morning

i liked the rooms, pool, cleanliness and the service.

the tram is nice if you don t feel like making the climb down or up, and they provide full bar and food

location/view was very nice, dinner and breakfast was very nice

way how they organised financials: - they didn t tell us about the continental breakfast which was included

even if you have breakfast included, its only continental breakfast and nothing else from the menu

waited a long time to get bar service to bring a drink down