nice and quiet location. great facilities! i i loved the pool at night, recommended !!

the one free breakfast that was provided and the nice look of the hotel and it s pool.

have wifi but it was quite glitchy (especially in our room)

t like that the wifi didn t work that well in the rooms that were farther away from the main front desk

the view and the breakfast

location is central, clean, the beds were comfortable, the pool the kids loved, good air

the pool and the rooms

there was a nice bar in the courtyard where you could enjoy a beer surrounded by greenery

really welcoming staff allowed early check in and luggage storage after check out.

location is central, clean, the beds were comfortable, the pool the kids loved, good air

wifi did not function

loud; expensive; wifi did not work in the room

complementary wifi and shuttle to the airport at the end of our stay was excellent

but if it had a temperature controlled swimming pool and heated jacuzzi, i would have rated everything excellent

pool and lake view

the wifi signal was terrible in room 42 - you had to stand by the door to get any signal

location was good, nice pool and view of lake

wifi in reception but my tip is to buy a guatemala sim (called a chip here) from tigo who have

staff went above and beyond and allowed early check in which was very helpful and amazing

great location, friendly staff, parking

breakfast is poor and no choice given, you have to order adicional breakfast to get satisfied

wifi not working in all the rooms

no hot water in the showers, tub didn't drain, wifi signal was inconsistent

pool stagnant and the internet was slow.

spa pool was dirty

bar and patio area along with the pool and spa area offer great views of the lake and sunsets!

they also had a bar with great views and the entire hotel was very clean

the pool was so refreshing after a long day at tikkal and it was so nice to be able to have a beer by

the swimming pool and restaurant are a beautiful spot to spend time there

wifi in the top rooms

wifi didn't work very well in our room but it did work well downstairs.

bed, hot shower, a/c if you need it, considerate staff, good breakfast, rooftop terrace, and shuttle (in an

there is a rooftop area that seems to have a bar but this was closed for refurbishment at the time of our visit

close to bar and restaurants but not so close to keep you awake just perfect

strong wifi and air-conditioning

the a la carte breakfast was very delicious

(they coped well under the circumstances) the wifi was also hit or miss in the room

breakfast is included and delicious

but delicious breakfast, super clean, ac in the room, personal was super attentive and nice hans helped me so

i arrived with my three kids and had originally booked five days but my kids loved it so much we booked more

kids loved the view, the pool and the lancha to get there

the wife, yolanda, was our guide in tikal park for the day, and was knowledgeable & made sure we had a fantastic

wifi is pretty good, there's hot water and the ac and fans etc all seem new and well maintained

kind staff and beautiful terrace. comfortable room. strong wifi.

there was no wifi any of the days we were there.

the wifi was not working during our stay

there was no hot water in the shower, the electricity went out many times and there was no wifi.

very welcoming and relaxing, with parking, swimming pool, garden and very good restaurant

pool could use daily cleaning, as noticed lots of organic debris and floatirs

the spa was nice but the massage was not professional rmt just a relaxing massage

the spa is also excellent- the chocolate massage was one of the best massages i have had

continental breakfast was rather too small, we had to order second one.

pool is awesome

we enjoyed swimming in the lake and in the beautiful pool

beautiful views of the water, a pool, restaurant and bar and beautiful walking trails around the

a perfect place for kids to be kids and explore

pool towels available room service is not extra

they also have a swimming pool and a very good restaurant

the rooms are of a high standard and the restaurant and bar are excellent

oh and the spa was wonderful as well, loved the steam and dry sauna and massage

my massage at the spa was just ok

only thing i did not like were the prices of services at the spa and laundry

but this was not really an issue because they let us use the spa pool instead for free, plus there is the hot

restaurant bar prices in the high side

especially considering they were 100% occupied, no general manager, pool dirty, huge issue with menu, as they

100% occupied, no general manager, pool dirty, huge issue with menu, as they only had one two breakfast choices

the breakfast and dinner buffer were excelelent although a bit privy and you have to pay immediately

if you are leaving early to go to tikal, they pack small breakfast boxes to go

we couldn t put things on our bill for instance, the wifi in the room was not ok

wifi does not work and for an hotel pretending to be of high level and with that price is a non

the bar area by the pool is not staffed and you either have to call the restaurant from a phone or walk

wide range of free time activities, very friendly and caring host, good wifi, good restaurant (vegan options

- many things were not well maintained or broken - wifi not accessible in every room

you have wifi literally everywhere but with the nature around you, you just want to be offline and enjoy it

all was great can not complain at all, maybe that bar closes at 9pm

pool was not clean or operational the day i arrived

they have a restaurant but i am a picky eater and although there was no guest kitchen they still offered us a

there is no estable wifi signal

only a kitchen is missing, to be perfect.

the only point for some guests may be that in this particular room you can't get wifi as you aren t so close

smoking is allowed inside the restaurant which for us was a bit of an inconvenience and we could

very nice stsff and free purified water station, and secure parking

wifi was rationed

it provides free parking and very decent wifi

strong wifi

our room was clean and quiet, and as a bonus, we could generally get wifi, although this was stronger in the