staff was horrible, restaurant was closed, spa was closed, no room service, just horrible

of fresh towels in the spa area and very slow breakfast service ( more than an hour wait for a simple

the pool was closed for some work. my grandchildren were disappointed.

restaurant was closed, the gym is pretty ancient although location is great and staff is helpful

free parking right beside the hotel

will wish they give more towel since they have a spa in the room

was a great location and there was a little resto bar (willy s) basically in the same parking lot

comfy bed and easy parking off the highway

there were barely any towels and the ones they did have were like pool towels

were quite pleased with our one-night stay - it is a standard motel setup with parking in front of our door,

i had booked myself for a spa massage and it was absolutely fab

spa massages available in the hotel.

asked about the spa services and i was given a very vague response such as i need to take a shuttle - ok where

great spa for relaxation

views - easy to taxi / drive into the city - went early july and had the tennis courts, bikes and spa facilities

spa wasn t working

new business hotel, comfortable rooms, friendly staff. good gym, free parking.

proximity to golf course

super clean, nice swimming pool and nice gym.

cleanliness. the pool, sauna and gym were opened this time. we love it

had a spa that was never open that s why want to book that hotel

pet friendly, comfortable bed and clean room. recycling option.

pet friendly they put a special bed for my dog

don t have room service

location, possibility of late check out, cleanliness, room size

the swim spa was nice but a-little chilly

the spa was hard to find, the staff did not even know where it was

wifi strength was poor

the shuttle to and from airport was amazing

the fishes in the lobby are a good attraction for kids. free parking is available.

restaurant and bar close too early

wifi did not work. pool was not open. maybe update the website.

the pool kids enjoyed

also advertised that there was a laundry room that the front desk said they did not have - the attitude of the

comfy, good food and good hospitality the reception staff specially gabriel was very helpful, the kids

free shuttle to the airport convenient location nice and clean rooms

staff that made sure i would have a shuttle ride to the airport, even though i had to be there at 2 am for an

told me what to do and fixed the issue right away, everything else went pretty smooth with the shuttle and timing

the bed is really comfortable (soft mattress, if that's what you like) and the wifi was fast

the free shuttle to the airport was convenient and prompt

please do not go there especially if you have kids

convenient, very helpful and friendly staff, free airport shuttle.

close to airport .shuttle bus to and from airport

please do not go there especially if you have kids

like the older design being built around a courtyard and pool, but with rooms redone, it looks really nice

that the spa bath didn't work

was very nice and spacious

room had a beautiful bathroom and an awesome spa tub

modern and the spa bath

at first i was excited about the room as it had a spa tub and was a decent size room

i particularly appreciated the complimentary parking and the exceptionally friendly and helpful staff, especially

clean, big space and great parking

free parking was the icing on the cake

easy parking and nice to have laundry facilities and filtered water

good parking, easy to locate. good quality

didn t have time to use pool or spa but would def visit again

bring with kids we asked for a change of room and the request was honored within minutes

sized comfortable rooms, friendliness of the staff, easy parking, 2 onsite restaurants, quick room service,

love the fact that they have a gym, sauna, outdoor pool (operates only from june) and a year round outdoor

other then kids playing football in the hallway everything was nice

the gym was very good, and the pool looked very nice although other people were using it

too close to the pool

the water in the pool were

we had a hard time getting on the wifi

the pool and sauna weren t clean

not a dislike comment, however, when travelling with a pet it would be helpful to have something on site (back

the gym door motion sensor needs to be programed better. more selection of tv channels.

the pool was very cold ud83eudd76

swimming pool and sauna needs more cleanliness and care

i was able to check in earlier. kitchenette. clean. quite. gym. breakfast included

the pool and spa are were very small

the bed were comfy and there was a pool and spa available. good tea and coffee facility.

also, good breakfast and coffee

wish the pool was hotter.

breakfast could be more exciting

spa was wonderful. room very clean

front desk lady was very nice in greeting, spa tub was very nice

clean and nice rooms for the price ~ the spa tub was much more updated than the photos i had seen online

it had a nice spa bath.

mirrors on the ceiling and a spa bath in the room

wonderful selection of fresh breakfast items

also, the wifi didn't work very well for some of my stay

missed room service

charming, the fireplace is electric but it add a good mood in the room, and of course some heat

you like you re from another planet, then you have to bring down to the reception your bag of laundry as it

hotel was modern, new and very clean. the spa was 5 star experience.

sadly, the spa was out of stock:(

the spa offers a complimentary treatment for tired legs and feet, truly rejuvenating

gym was clean, big and very well equipped.

stayed in a high floor, but on friday night there was loud music from a bar across the street below

spa was smaller than expected.

facilities were great , room , pool , gym , spa and business center

the spa is amazing and the staff is very nice and helpful

disappointed with the pool and spa facilities

good sized room, the comfiest bed, a spa bath and an amazing toilet all made the experience great

i wish they had a spa and swimming pool

fabulous spa bath and excellent air conditioning

allowed early check in upon request

we are 2 adults and 2 kids 8+11

it felt like such a retreat, and yet they were absolutely welcoming to our kids

fab gym facilities and spa

one recommendation - a grab bar in the shower for safety.

of the receptionist proposed us to park for one and half hour at their parking to get a lunch for kids

luckily the in building room service served excellent coffee

the waitress at the hotel bar was a doll

missing swimming pool and spa room light very complicated to operate

spa was a little expensive for the services i received

they give a toothbrush & a razor, but no sponge for the spa shower, near the awesome bathtub two champagne

did not partake in the bar because the long was extremely long with people waiting from outside the hotel

the room was wonderful, the gym was modern and well equipped and we really enjoyed the on-site bar

loved the spa tub and the comfortable bed. the location was perfect.

we had our own spa bath in our very spacious room and it was great

the bed was very comfortable, the room was clean. the spa bath was appreciated ud83dude0a

old building, warm and very comfortable, beautiful decor, spa bath was great

loved having the different areas for all of our needs ( eating in, cozying up by the fire and spa bath)

that there wasn't a restaurant or room service offered at the hotel.

there was shampoo in the bathroom but no little bar soaps to use for the sink

close to the underground city and many nice restaurants and bars

the breakfast bar is uninspiring but adequate.

there is a good restaurant downstairs and a great bar next door

room, breakfast, location

the staff were great. the gym was great too

i also placed a breakfast request for in-room service on my door the night before, as i had an early morning

breakfast not included.

flawless wifi, good sound insulation

priced, no sauna or spa as stated

outside terrace is a bit close to a busy main road and i was surprised about the limited spa facilities

was closed the restaurant the spa the bar sauna also charged $144

not a deal break but a pool or rooftop deck would be nice.

i font mind paying extra for a hotel, or room service and when i get the quality of customer service i received

pool/spa were wonderful

there is a spa also on that floor

i highly suggest you take a look at the 12th floor's pool, spa and outdoor jacuzzi - it's a really nice setup

the spa was lovely, and the gym a good size

the laundry is too small

free wifi so bad. it was low speed, difficult connection.

requested late check out, which was approve at free of charge, when we asked to stay until 3 pm, then answer

nothing! bar closed early, especially after the game, would have liked to grab a bite to eat!

value for money. clean amenities. excellent location. regular room service.

cozy rooms, gym 24 hrs, affordable

spa quality soaps and lotion, huge full

no pool.

the hotel does have a pool.

the hotel doesn't have a pool. have to give the tip to the valet each time that need the car.

except water pressure in the shower and wifi was not all the time reliable and needed to be reset several times

was also put off when some hotel stayers wore their clothes in the whirlpool/spa pool which dirtied the water

spa was closed, we had called to ask about hours of operation and they never told us it was out if

hotel location and gym were excellent.

room service 10/10

another pet peeve is no fan in the bathroom and the doors have glass on them so when you turn the light on

breakfast was abysmal for a 4 stars hotel and the room service for breakfast was almost non-existent

pet friendly

restaurant provided a good option for breakfast, and even lunch and room service were reasonable, particularly

every hotel i travel to offers free wifi

bad communication, bad room service and not cooperative

were not told the pool and spa was not available

pool was very old and needs updating badly. nobody working at spa center.

my kids love it

room service food was good and came in good time

location, gym is very reasonably appointed and rooms are newly renovated

the pool and spa have been upgraded too

the view from the room and the spa was to die for!

spa and restaurants fabulous

fantastic facilities too with restaurants, bar and spa etc

the spa experience

pool and spa area, excellent and friendly staff, cool hotel design with heated outdoor pool and a park with

away from home; rooftop garden; year round swimming pool; spa environment; conveniently located in heart of

heated pool, room service, cleanliness, overall vibe

rooftop pool, gym and chairs in the lobby were wonderful

i think the pool might be a bit small for the number of people staying

plus a swimming pool and laundry facilities on the penthouse floor

room was great especially for one traveling with kids

good size room, helpful staff, great facilities - pool, laundry, breakfast buffet

we were also glad to find the small laundry room (2 washers, 2 dryers that use coins: plan ahead

i wished there were scrambled eggs for breakfast

hotel, big room with balcony comfy bed very quiet great service nice spa and delicious

staff in the spa were exceptional

fitness/spa and the friendly people who worked there

were kids at the pool, in and out of the spa, until it closed at 10pm

we appreciated that the property offered indoor parking, a pool, spa & sauna.

quiet and modern room, best hotel gym ever, nice spa and amazing staff

new hotel, awesome gym and spa area

room, pool, spa and sauna were great

amenities are great - indoor spa with pool, jacuzzi and sauna and lounge zone with a lot of games and lounge

style and quietness. spa and pool are great too.

beautiful building, great location, stunning rooms, cute fireplace. nice staff, great spa below

andaika and manon at the spa were both superb

you can t schedule room service for the next morning and the spa was being renovated.

we unfortunately did not have time to visit the spa but noticed they use the best products

restaurant, spa and bar were not finished or open for business which was a bit of a disappointment

the pool and spa area were most pleasant and very quiet during our stay

great location, comfortable room, great pool, spa and gym

pool and spa very nice

we enjoyed using the pool/spa and hotel staff were friendly

i had selected this hotel specifically because i wanted to have access to a pool and full spa facilities

however a suggestion would be to add spa services like massages

sauna and spa facilities were spotless

thing is i would love for the jacuzzi in the spa be able to turn on the bubbles, but that s it

the decor the room the restaurant the pool sauna spa location is great

spa was clean and beautiful

they allowed us to use the shower room at the spa after we had checked out which is much needed as we had a

bar is ok but not fancy

menu at the bar was a bit ordinary for such a great foodie city

a special touch from room service when my daughter got fever

minus for the loud music in the lifts and lobby bar at night

the pool area offered a whirl pool spa as well as the steam room

pool and spa is open until 11pm, that s appreciated great bedroom, lot of towels, great

nothing everything was great maybe less kids at spa ! when they are a lot there is no control .

the hot tub (spa) was super foamy (more than usual), which means it hadn t been cleaned after many users

lobby bar is a little pricey but i guess that is to be expected

we were able to do it all with young kids in tow

location, location, location - the pool, the room (1bd rm king suite)

pool was excellent

other staff that was working was really nice and the hotel was really beautiful the kids love the pool

i thought it was a bit much though to pay extra for early check in

modern design, lovely small pool not a diving deep swimmimg pool but very serene, spa like

it s such a beautiful and clean hotel, with a fantastic gym and pool

great location, beautiful suites, nice bar area, amazing front desk staff.

it s such a beautiful and clean hotel, with a fantastic gym and pool

love how clean the whole hotel was from the gym to the pool

pool and sauna and spa were awesome with incredible views

the spacious room

spa facility

hot tub / sauna was above expectations and it didn't feel like a hotel, it felt like a high class spa with

the spa and pool are amazing...

spacious rooms and gym

cool vibe. unique artsy common areas. excellent gym.

that could be better is that there are no ice machines so you have to order a bucket of ice from room service,

great location. accommodating with early check in.

the staff were super nice. the wifi worked.