location is perfect. pool area is very nice and quiet.

accommodation and setting was very pleasant, nice room with fridge and kitchen facilities and good ac

well equipped apartments, great pool area, wonderful staff, friendly, quiet guests, good wifi

the wifi and tv kept shutting off but maybe it was because of high winds the night i was there!

good kitchen where you can cook your own meals, that was a big plus for me

the hotel's second floor infinity pool is a perfect placement with the sunset for a background

breakfast was wonderful and awesome location.

breakfast available ( even though they have a restaurant) sheets were dirty on the 1st night (

i arrived at 2 got my room at 4 whic is ok beach and pool are available

if i had to be picky, it was weird that they didn t have a drinks menu at the bar or restaurant

superb coffee the pool was perfect

great to have access to kitchen as needed

we had free use of the kitchen when needed and also the washing machine

a good breakfast is served by a very friendly hostess

excellent breakfast, everything was perfect, totally recommended

the spa is small and don t have enough staff to have availability for services

the spa next to the big pool was not available either as some construction work was being done

the other pool by the spa was very nicely maintained and we used that one instead

the rooms are spacious and spotlessly clean

are still under expansion construction (the spa is being expanded), and while we were there, the jackhammers

there is a wonderful pool behind the restaurant, outside tables and deckchairs

products included and the room was made up spotless clean and decorated with beautiful flower petals from the

the whole hacienda is beautiful. the pool very relaxing and nice.

thing we would have enjoyed more would be that the music from the speakers at the restaurant and pool could have

lovely pool surrounded by palms and nature

parking lot slightly narrow

you need to go have breakfast by 10 a.m.

location, clean, staff, wifi

super clean! delicious included breakfast!

nice staff i usually arrive after midnight and have a very good reception. good breakfast.

the rooftop pool and bar is great in good weather

pool was very hot

pool was freezing, so cold no one could go in it

was quite quiet when we stayed but i can imagine if it gets busy the roof top pool area might be a bit crowded

great breakfast and a good little gym

great gym and pool area

rooftop pool and gym: the rooftop terrace pool was a highlight- beautiful with cristal clear water and with

great gym and pool area

room service could be

rooftop pool and gym: the rooftop terrace pool was a highlight- beautiful with cristal clear water and with

spa non functional and always closed

i didn't use the spa part on this trip

pool was not available. not sure why the word spa is included. i was not aware of any spa there.

the weather was cloudy and a little cold so i didn't get to use the pool, and the health spa was closed due to

phone in my room never worked, so i could not order room service; the laundry was not picked up, and the

the breakfast which was included was delicious

the choice and quality of breakfast is second to none

pool was horrible and not maintained

nice bar and restaurant, warm and professional staff

very strange breakfast deal

bathroom had a shower and a jacuzzi, clean with a rainfall shower, very spa like

excellent location. breakfast was very good. staff excellent. free parking.

wifi was sketchy

bigger parking lot

and my kids were really uncomfortable

the staff was couterous and the spa was divine.

spa is amaizing. location is perfect. bed are super comfortable.

the spa has a way to go, but will be a nice addition

room service was tasty as well

the pool is a little small.

super but super speedy wifi, what else do you

hotel was shabby not clean near pool

hot water wasn't hot in the shower, fridge wasn't cold, bed wasn't comfortable, couldn't use the wifi as it

the pet-friendly room had a tile floor and air conditioning, which worked well

very kind lady in kitchen for breakfast

mewhat dilapidated) pool and spa area - didn t look like the pictures in person

massage at the spa was great

for business travellers and for people who use merida as a fall-out base for day trips rooms are spacious and

they have a great pool area, tennis court and hot tub area

excellent covid precautions...touch less room service and very helpful and friendly staff.

not helpful and had attitude smelled of damp in our room a/c was ancient and noisy requested parking as a genius

the parking lot is for 4 cars only

restriction wifi

pool was small but refreshing

everything, including good wifi connection, tasty breakfast and kind personal.

location good staff friendly and once they made an error on room service corrected immediately.

the facilities of the hotel are good (pool, gym 24 hrs, business lounge)

room service did great going back and forth plenty of times because they would give them

also, the wifi signal was strong everywhere but the connection was inconsistent, constantly cutting out for

to celebrate my daughter's 17th birthday, i reserved a deluxe room with two queen beds and free wifi

very clean, very friendly staff and helpful, very easy parking, nice meals in the reastaurnt, had a lovely stay

staff at the pool come around to ask if we want drinks instead of them just sitting behind the bar waiting for

poor service. almost nothing available in the pool bar and no people to attend the caffe.

gym and pool facilities are great for business travelers

free parking

staff were all very friendly, the guys serving in the breakfast area were also very attentive

the breakfast is excellent

the toasts they gave us at breakfast were a bit hard a couple of times

the restaurant food was good and the breakfast was filling

was perfect the breakfast was delicious and the waiter was very attentive to anything that we

the gym is simple but very nice too

the breakfast was delicious and the cocktails too

the pool could be slightly heated

building, garden, the breakfast, the friendly staff

it was probably the off season but the pool wasn t maintained

didn't like the random change in costs for ordering room service

modern clean, tea kettle in room. well kept and good parking.

small but well equipped gym, whole hotel had a nice feel to it and the receptionists were very friendly

the location was quite close to city centre - the nearby area was quite - free parking available - there were

room service was terrible

the pool was a little bit small too

beautiful room with high ceilings and good linens. fun roof-deck with splash pool and good food.

that avoids as much noise as possible although if your upstairs it s unavoidable due to the pool and bar, but

room service, it constantly forgot to include the shower mats and enough towels, and toiletries

great pool and rooftop bar, nice rooms, good breakfast, very clean

including private parking

fast wifi everything else was awful.

on site parking, the breakfast was quite good

even when the cars are parking

place with a very nice pool area and small breakfast area that served a very delicious breakfast

policy of having to leave my id at the reception for everything (pool towel, hair dryer

clean, spacious, had parking and the toilet did not stink.

there are plenty of parking spaces, something that i was looking for because most hotels don't have parking at

spacious, clean, has a lift, big tv, parking, the toilet doesn't stink.

was great, clean and comfortable, for business purposes is ideal because of the location and the parking

the rooms could do with a lick of paint, the spa was closed (which we were informed about beforehand), however

especially with a spa on site for a deep-tissue massage

pool needed cleaning

street vendors disturbing breakfast, few sun loungers by the pool, closed spa.

breakfast was superb! bread outstanding.

spa tub jets did not work, so basically no spa tub

nice pool and patio

parking is one block behind but with no access to the hotel so we had to walk with suitcases in the

the pool and gym are quite small so you have to pick your moment

the tv wifi needs to be upgraded from cable to internet tv

breakfast in morning was great and we enjoyed the pool

also, sunita owns another hotel a minute away down the street that has a bigger pool and the guests from

breakfast was pretty sad

start off your day with their delicious breakfast and head out to explore merida from this convenient location

the pool area is not for swimming but very lovely landscaping, in case you are looking for a swimming

could have better gluten free breakfast options- otherwise the breakfast was very good!

great place, design, ambiance , location. staff,decor, pool

especially warming staff, nice design and beautiful breakfast, among other things there were very delicious

breakfast has very limited options. pool needs cleaning.

wonderful. great fun for the kids. lovely place. very comfortable suites.

the spa wasn't worth the price and they did the wrong massage

the pool area is beautiful and the spa area as well

of light, open air spaces, nature sounds of birds, winds and water fountains, flowers, trees, great taste in

there's a spa on site which we did not use

gardens, pool, room

spacioua and clean rooms, good breakfast, friendly staff

parking space at the corner

the breakfast was not the best.

wifi good, pool was enough to cool off

place is really nice and comfortable with a small but confortable pool and separate children pool

they made us a fruit breakfast to take out at 5

the wifi was very very slow.

ac was noisy. they entered my room at 4 am without knocking first. breakfast quite bad.

staff was very helpful, they opened the restaurant 10 early so we could have breakfast before our flight, and

i wish the pool was larger, but it s understandable because it s a smaller property.

location is fantastic, and the pool up top is such a nice lookout point

nothing (maybe just clean the pool from all the little bugs..)

we used the laundry service, it was 150 pesos

rooftop pool was clean and nice, really enjoyed it early in the morning and at night

the room and the rooftop pool, there s no bar, restaurant, no breakfast - just a few in house amenities

the spa is there, too

wished they had a little more variety in their menu for breakfast and lunch

fruit, coffee, juice the room was very spacious with two comfortable double beds we had a plunge pool on our

nice and big, it had a little seating area and then the bedroom and an outdoor patio with a small pool

cleanliness, the size of the rooms is big, the location and the pool.

adults only with children

no breakfast. no kettle to boil water in the room.

the wifi was also not working for our entire stay and there seemed to be no intention of fixing it - so

apparently they had problems with the laundry company they were using

breakfast was delicious ud83eudd24 and the chef super lovely

the laundry service we paid for was ok, not great

beautiful hotel. stunning pool.

pool was a wonderful addition and i haven t even discussed service - brilliant, attentive and

we loved having a bit of time around the pool to read in the late afternoon

lecanda is an adults-only oasis in the center of merida

the continental breakfast was lovely

was perfect from the room, to the large balcony, great pool and gardens, and amazing breakfast and lunch

the continental breakfast was delicious

full breakfast would have been better than just fruits

our suite had an oversized balcony overlooking the pool

i needed access to work space and wifi for work and veronica ensured i had access to everything i needed, even

the wifi is top

the hotel itself is beautiful an elegant colonial building with a peaceful pool area that feels like a private

the pool area was a beautiful spot to relax in the afternoons and the cool water was a welcome refuge

they provided us a laundry service for a good price