hotel had no restaurant or bar facility open

tv channels were basic, bar and restaurant are open in the weekends and the breakfast foods were over cooked

room service was absolutely unacceptable

no restaurant no room service

bar does not open at night and little choice for dinner

staff is very supportive, and the rooms were super clean and every day we had room service

a lovely restaurant bar beside hotel (castizo)

room service never answered the phone when i called to order dinner.

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant

clean rooms and friendly staff, good quality hotel good wifi

rich breakfast with real orange juice - clean and modern room - working wifi connection - nice and professional

leaving the patio door opened, she vacuums the duvet after doing the room floor arguing it had pet hair, they

nothing really. well the wifi wasn't the best.

booked on the basis that there was a restaurant and as it turned out it was just a snack bar if you are driving

she was the only one who only spoke spanish and when i called for room service she said getting it yourself is

excellent room, comfortable bed, clean bathroom, enjoyable breakfast, good free wifi

parking, comfortable beds, good wifi, excellent breakfast. location was perfect for our needs.

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

fact that room service was only available during restaurant hours

tries to save money by not puting water on a daily basis in your room and not changing the soap bar even if it

no wifi connection.

the gym is good and the sauna is available as well

very good breakfast

nice room, nice gym, great rooftop terrasse!

wifi connection was rather poor

loved the rooftop pool and bar area

hotel has suites, which means a spacious room with a small kitchenette

good choice for breakfast and a gym

the gym could have had more weights options and the breakfast could do with some more veggie/vegan

nice hotel in a nice area. great value for money. verygood breakfast. polite staff

the breakfast buffet and room service

if there was an offer of disposable underwear for spa this hotel was 10/10

very small spa pool only a couple can fit comfortably.

service staff spa food location

particularly the girls in the spa and lifeguard

couldn t enjoy the spa voucher (included in the level services) and the pool

the spa didn t open until 10am so missed the early swim before the day.

spa and pool were welcome after the siesta

good location, super clean, great breakfast, cosy spa with gym and pool

spa could benefit from addition facilities such as a steam room and a jacuzzi pool.

staff were very friendly, with exceptional services from the doorman, the spa staff, and the restaurant staff

spa is not free

the spa is great for a city hotel

very beautiful and modern hotel with great facilities (the spa is very enjoyable) - very central location -

perhaps access to gym and spa via the main hotel lobby as well as outside access.

lovely staff, perfect location. exceptional spa and rooftop bar and restaurant amazing

air conditioner (which is a must in july in madrid) and wifi worked great

wifi had a very strong connection and we loved the city and all the places near

€6 for an hour late check out, candles, robes, rose petals and bottle of bubbly which was the nicest surprise

wifi key worked fine for

wifi one time in the room

allowing us to use the pool for a few hours after checkout and a quick shower at the spa before 30+ hours of

liked the location, the staff the restaurants' the room, the room service, the facilities like spa and pool,

the spa area, with a salt room and sauna, is excellent, and the relaxation massage by elena is

the pool, spa and location

limited hours for children in the pool/spa area - only 10am - noon.

website shows a picture of the terrace/ spa that is not applicable when you book a double room with spa bath

roof top terrace and spa amazing! beautiful views

spa jacuzzi was a lovely touch and the location of the hotel was very good for the metro and for

room w a balcony and spa tub which was enjoyable after a long day walking around madrid

paid extra expecting some form of spa access because we were extremely tired, and it didn t even need to be

the spa bathtub and terrace were terrific

hot tub spa was very nice after a long day of walking

not iron my shirt and laundry service never came despite chasing

speaks english, i ordered room service and the sandwiches were wet and we were still charged for them

great room great breakfast great staff

a full spa would be nice

spa facilities, whilst small, were high quality with excellent treatment rooms and staff

suited are amazing , very tastefully done , the spa is fantastic and the rooftop pool and hot tub whilst cooler

we used the thai spa and the staff there was wonderful, we will definitely come back

the spa treatment was excellent if a little expensive

since the hotel in the city center no facilities in the hotel like spa and pool

the gym is great! you can stream fitness videos from your phone to the tv.

the gym facility is too small

price the rooftop bar now it does only open at 18:00pm till 01:00am and metro plaza de espana few metres from

no mini bar in the room due to covid restrictions but you can get drinks at reception :)

then, i left my laundry out overnight but it was never picked up so i had to throw away the clothes that got

bar area or restaurant in the hotel but you had to walk down the street and around the corner to

travelling with kids the safety features were important for us and the hotel provided it

there was no room seevice and no pool and no facilities

bathroom ceiling was falling apart and shower seal was no good so there was a pool of water on floor after

spa bath was amazing

shout out to the bar man who was amazing and hilarious

-stable wifi

wifi was great.

the offer of choices in bar and restaurant for breakfast was excellent

nicely decorated four-star hotel; room prices are okay; good breakfast; good wifi (for free); clean rooms; polite

the staff is very friendly beginning at the front desk and all the way to room service

poor air conditioning and weak wifi.

the pool makes this hotel staff were excellent good late check out option free cava!

servers were rude to the point it made you laugh but i figured they were just kids trying to get through school

luckily we put the kids into the smaller room

good breakfast very central location

pool was small and was very cold so didn t use.

good location, they allowed us early check in which was great

great rooftop bar for few drinks

wish they had a little booklet in the room about the spa services, because i was curious about them but didn

to have a spa as part of the facility

smells from the kitchen, a specially after dinner was awful

emplacement - room service

quick room service in the morning

did not eat at the hotel as breakfast was very expensive for what it is, and sadly the spa had not been built

the spa is not yet open,but other than that its a very nice hotel

during our stay, the spa was not yet ready, but i can't wait to stay here again during my next visit to madrid

hopefully next time we get to use the spa facilities

nothing other than shame the spa hasn t been finished yet

interesting decor and layout in the bar and restaurant

were perfect, the room was clean, modern, in a good state of repair with clean towels, strong wifi and

i can't think of anything. faster wifi maybe? but really everything exceeded my expectations.

also the wifi on the third floor was a bit flakey, disappearing then coming back, which meant that streaming

nice bar and restaurant

walking and i asked in the reservation for king size bed but not available in same floor with my kids so i had

the gym is quite small and there s no pool, which might be a downside for some

the laundry service was extremely expensive

early check in.

only wish we had had time to use the gym

neither bath nor spa bath could be used due to lack of bath plugs

shower keep falling off it holder and the spa bath holes were broken and sprayed the whole room ruining clothes

the room was very big,with a fully equipped kitchen and amazing decor.

the room was spacious nice and comfortable bed, kitchen with amenities,

the kitchen sink didn't have a plug, this was of little concern for us as we were only there two nights

there was a surprise little breakfast

the wifi was prehistorically slow

bad wifi connection in our room on the first floor.

bar was only open in the morning which was disappointing

breakfast is continental, so if you want something more hearty, try the federal cafe

lovely breakfast area, cool rooftop pool with great view and cozy spa area

there was an issue the with spa jacuzzi at the time of visit.

the spa could have been better

it's right next to the spa which offered a variety of services for what seemed like a reasonable price, though

spa closed