the pool and the whole territory were beautifully maintained

pool was a hit with kids

pool was a hit with kids

the heated pool, in cloudy days, was very appreciated by us all, specially the children

nonetheless, there are spacious common areas with broad games, the pool, a sauna and much more

there are grand plans to enhance the property with bike storage and even a pool one day, but in this moment it

glass of wine on arrival was a nice touch, good breakfast and superb dining, free onsite parking outside the

real bar area and outside should be more amenable for drinks and snacks in the day and night

a swimming pool would be a good addition

we had to leave early in the morning and we not able to eat the breakfast provided but we so wish we would have

great breakfast, nice host, easy to find.

we were alone in the hotel, the breakfast was outstanding, in a terrasse with a beautiful view on the mountains

the breakfast was amazing!

clean, beautiful furnitures, spacious, nice view, great breakfast

the wifi in the room was practically nonexistant

beautiful location, easy parking

large & clean swiming pool

the rooms were very comfortable and the pool and garden is very nice

nice house with a kitchen nearby the pool dedicated for guests where you can store & cook your dinner

the pool with a view and free wifi added to our comfort

with owners which we generally like to have when travelling to know the city & tips regarding bar & restaurant

wifi wants great but that s ok for the level of all other services

bar with coffee, breakfest and lunch

clean, free parking and less than 10 minutes to the airport

check in bar chef xxx great pizza

excellent parking

you have the city center just 10min from there, and a nice bar in the corner

between myself and one of the staff from the bar it took 8 attempts before the details were accepted

very clean and comfortable room. bar does a very good breakfast.

the spa and gym had a fee, but the facilities looked amazing and therefore i understand the price they

spa centre with two saunas and swimming pool are working every day untill 21

felt that spa should have been included in the price of the room, i though breakfast was included in the

paying extra to use the spa and gym.

swimming poole lacked sun beds. had to pay extra for spa facilities

massages available in the spa on the saturday we were there, although we later found out from a taxi driver that

has spa for extra fee, bar, restaurant

great service and the spa is very good.

we were very satisfied with our stay! great hotel, good breakfast and amazing spa swimming pool!

gym and spa are excellent

wifi!

beds hard. no room service, even though advertised.

junior suite perfect for a family (two kids)

cafe and room service unavailable on sunday

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

the location was great and the spa facility superb!!!

access to spa facility was additional cost on top of pay for stay - bit

clean hotel with spa and gym, perfect location, delicious breakfast (great coffee and juices, high quality food

the spa was fabulous

perhaps book spa treatments before arrival?

spa not operational

the location was excellent. having the bar and restaurant in the hotel was a plus.

wifi not very stable.

wifi under powered.

breakfast tea in the rooms, please, ( as well as those (-)breakfast was a little overpriced (+)really nice,

so some upheaval but our room was good size, comfortable, excellent air conditioning and free wifi

nicely decorated room;very near the old town;friendly and helpful staff ;good wifi

the wifi dropped out at times.

wifi signal is very week in some rooms, the only place where i could connect was in the hall

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

the price of accessing the spa area, which is 20eur for 1 hour.

the room was spacious, quiet, and impeccably clean, with a big, super comfy bed that made for a great night's

spa time limit is just one hour

very friendly staff that spoke good english - ambience of the hotel and the room itself - gym and spa

also highly recommend booking the spa service, the staff was very attentive and professional

breakfast wonderful, the whole experience at this hotel was first class, 5 star

breakfast delicious

in the heart of the old town with great bars very clean and comfortable breakfast freshly made great bar

the breakfast is fantastic

compact hotel but very nicely set out and the reception area forms the bar and breakfast area

this time we used the spa (petite and perfect) and ate at olio, the restaurant

spa did not open early.

spa was not easy to reach, warm red wine at the bar

nice and clean gym and spa area, spacious and clean room, walking distance to museums, old town, with a variety

loved the spa like bathroom and shower with glass view to room and window

feels a little expensive for size of room and lack of amenities like gym, etc

nice staff and good wifi, you can easily do video

could be softer bar should stay open later for hotel residents and room service should be available until

is no room service for breakfast and the options offered in the evening are very scarce

good restaurant, more than adequate gym, friendly staff

details for the dog and kids.

the design was great, friendly personal, free coffee and water, great room service

mini bar was nice

if the sercotel gran bilbao also had a pool it would be heavenly!

buffet breakfast was sensational and set my wife and i and the kids up for the day

the spa was a a nice addition especially on a colder evening to come back to

great location, rooms were clean and quiet, super friendly staff, great spa and swimming pool

the food was super and the spa was great to start the day before breakfast

the gym, the entrance, the spa

the hotel is fabulous which includes a lovely outdoor swimming pool, spa facilities and fitness center

spa is extra charge and rather expensive. fitness room tiny.

cute spa set up and good looking gym even though i didn't use it

no spa facilities, sauna steam room etc...

fantastic location and views friendly staff beautiful room and the spa was great

spa was ok but the hammam not hot enough

disappointed gym / spa facilities not open but understandable in covid times.

even a small spa or spa facilities would be a great addition.

the garage was well managed and room service timely and

lack of swimming pool but nice little gym

wifi was not reliable on the mobile phone, but on the laptop it was really good