location, great room, friendly & helpful staff: front desk, valet, bar, wait, spa and beach attendants were some

the spa was dirty every time we went down there and children were in it without parents

of the water with the most amazing views from our room and roof top and pool and restaurant or spa

everything and everyone was fantastic. everyone at the spa was awesome.

i also requested service from the spa and never got a call back

offers spa massage and beauty services

lobby, and things they offer is amazing like massage, spa tretments and food

parking, dining facility in hotel, and close vicinity of everything

also as i was telling her that i had called room service the day before she discredited me and shamed me even

clean, walking distance to beach , parking was good easy to find.

spa seemed excessively expensive exceeding even four seasons cost for the same length for massage

love the spacious and spa like bathroom. easy to drive to and easy parking.

pet policy is a plus,too

staff at the gym were very unfriendly and not accommodating at all

we loved the quick access to the beach, the pools and kids games were awesome.

that i was given an upgrade, or at least comp a spa day.

views, water park

the water park and all the swimming pools.

pools to small, to many people in water park area. to close to each other sun beds.

but the man with his kids before us complained about his room not being ready

my last night next door neighbor had 2 little unhappy kids that were making a lot off nois i was about to call

loved the swimming pool area

my last night next door neighbor had 2 little unhappy kids that were making a lot off nois i was about to call

the best staff, the girls that work the front desk and the ones doing breakfast are always so helpful and friendly

the vending machine didn't work, so i had to spend extra on laundry soap at the front counter.

the wifi was awful

the the room service ladies need to be trained to be kind and friendly with the guest i didnt like how one

and spa were loved by my son

the pool and spa along with the fitness room

this is always helpful when kids want a treat

pet-friendly, free parking, comfy bedrooms, and super friendly staff!

cleanliness. large rooms. great staff. only 7 minutes from downtown. quiet area, free parking.

there is a spa with reasonably priced therapeutic massage

the massage at the spa was excellent

the spa is a nice addition

spa facilities are very good and economical

i wish the massages at the spa were longer than 30mins. would pay more for longer

the place have jacuzzi at the roof top and spa gim and sauna

coudnt get to the spa always locked

also, the bar staff and waiters in westplaza are great

staff was very welcoming and friendly, with great food and bar menu

my daughter met me there and we used the gym everyday

rooftop bar and spa .

the upstairs bar restaurant and pool tables jucuzzi and patio are what really put this place above caesars and

clean, friendly staff, restaurant, jacuzzi, gym, sauna

the gym and the sauna were good.

room was modern and bed was comfy. senor who brought us our room service order was the best.

just didn t like,when i booked hotel for one of the reason spa which is sauna and steam room

the spa isn't open at the times advertised

clean room. staff was helpful. spa and massage was amazing! free breakfast was a great deal.

no pool and the cost of the spa facilities.

spa tub

could not give me a normal hotel receipt the wifi does not work

wifi keeps getting disconnected every 2 minutes and it was just excruciating

the kitchen staff

beds were too firm and lots of issues trying to connect to wifi

the wifi is too weak in the rooms. it was unusable.

room service

clean. the terrace. room service

it's a 2 minute walk to our new favorite bar in centro

the rooftop restaurant has a limited menu, and room service is disappointing

that we have to pay for parking.that is supposed to be included with your stay

breakfast it s excellent and location as well

breakfast was kind of a joke. no storage in the room. no safe in the room.

high speed wifi

no pool ud83dude2b

great staff good excellent breakfast has a variety of everything very clean and has security at all

the pool, spa , food everything was wonderful.

the gym is great and the spa looked lovely

toilets in the gym/ spa area were low flush toilets

but they did offer us the one in the spa to hang in which was really really nice

for reasons of covid the pool and spa services were not available

spacious room, mini kitchen including cabinets/table/chairs

parking wasn t bad

the comfort of the room. the kitchen is suburb. the refrigerator was huge!

the kitchenette is just right, they really are very accommodating

the location, staff, rooms, the beds, the bathroom, the kitchen, all wa in tip top shape

spa was awesome now they really give you your money's

pool is closed due to covid right now and no spa tub in the suite

and has plenty of on-site amenities like a convenience store, bar, restaurant, and spa (we did not try any of

despite that, i had 3 laptops and two phones connected to the wifi in the room

and they have 24hr room service

beach and spa service and mobile text service

simple things like toilet paper in the spa bathroom-

spa was relaxing and great environment

spa facilities were not as expected.

needs more maintaince spa service below expectations

stay was great, loved the pool and overall the faciliities.

perfect location. large rooms great kid friendly pool

, all the restaurants are full, the family are with motre than 3 child, the bach are full of kids,once again to

excellent room great pool top location

some of the staff at the breakfast bar where unfriendly

+ fireplace was a nice addition to the

the gate to the pool close to our room was broken