wifi didn t work and the staff don t help us to have proper internet

and i hear has the best spa in mexico i m sure

see that the coffee in the room is included as an amenity too and the use of the wet area of the spa is free of

spa is too expensive

very attentive service and very comfortable rooms. the spa area is excellent

is a bit far away from all the attractions and access to spa and pool has to be paid

when you order room service, the server, ubaldo, brings the portable credit card terminal and charges you in

i love that the hotel has a spa section upon request (which i of course used)

is really mediocre, i booked the jacuzzi and when i went to the spa area no one was there, i had to call reception

i used the spa and the hot tub twice, and had a great night's sleep

good hotel, amazing that they have now free wifi which is great (my first time here i had to pay for wifi service

the free wifi connection ran smoothly

swimming pool is freezing now way to get in even only the feet

early check in may be 2 pm? late check out 4 pm?

the gym is well equipped and the outdoor pool is a nice touch - it is heated too

breakfast and lunch menu was healthy and delicious

the staff, location, breakfast, gym size of the rooms.

breakfast was good choice however not enough places to seat as sems to be a busy restaurant

the room and the gym

nice room, amenities and good breakfast buffet

hotel in general is nice, clean, staff is very helpful and the breakfast has a good variety of mexican but also

perfect for being in santa fe price is reasonable and very nice room , and breakfast

i made a booking for a massage in the spa but when i arrived there was nobody there (i waited half an hour)

of the shared places (like the pool) felt too small with the amount of people that can be hosted

nice safe area, varied breakfast, nice pool and gym

the swing pool is amazing, the breakfast delicious.

missed a good gym, was being refurbished.

accommodation is great and with the swimming pool

gourmet bar had a limited selection of alcoholic beverages

also i like dogs but are not fund of pet friendly hotels

hotel have pool (i needed to use it) but the opening/closing schedule (8:00 am to 7:00 pm) don t fit for an

conveniently located near my home. staff ordered late check out without asking

pool in the area

great gym, nice big pool, both at the top floor with a magnificent view

breakfast buffet and rooftop swimming pool

pet friendly

the breakfast buffet is great and we ordered fries from room service and that was tasty too

loved the comfy rooms and the spa is a definitely a must

spa facilities

front desk lady at the spa is extremely helpful and friendly

spa and gym facilities and the room we had was perfect with a great view.

room service is so-so, terrible pool

we like people work here but breakfast is not good enough. location is good and hotel is clean.

breakfast included was good and the room exceeded everything i could have imagined

the breakfast was excellent

a first day we didn't have towels, couldnt take a shower needed to wait for it, when i ask for room service

nice clean rooms. the room service was good too.

casa culhuac's rate was the lowest/night and they even offered a free airport shuttle & breakfast- you can't

parking area is difficult to enter and exit to much traffic and is nobody to help you to open o

wifi signal was strong

property with well-equipped kitchen

kitchen facilities are great and the lounge is a comfortable space

spa temperature should be hotter. seemed like 98f degrees. prefer 102f.

the bar service was great too

loved the hotel, the room was spacious, comfortable bed, loved the kitchen amenities, high standards of hygiene

ordered omelets & eggs rancheros several times, special orders from the kitchen

staff is very friendly and helpful. rooms are very spacious. the gym is just being renovated.

comfortable bed, clean room, room service. gym and sauna.

was not able to order room service on the website from the qr code

also on the website it stated that the hotel had spa facilities however there was no sauna

gym room is on construction

room service available , room decoration could improve

expensive for what it really was and very poor room service menu

gym upstairs, breakfast is great

bed comfort, shower, gym

the breakfast is too slow

was only one morning when the breakfast came out after ordering nearly an hour late

pillows, breakfast, service at restaurant, reservation agent.

a lot of space in the room, two tvs, a small kitchen

readily available spa amenities (sauna, steam room, jacuzzi) included in the price of the room.

spa and swimming pool are always open and we enjoyed the gym

nice, modern, spacious room with kitchenette and full size fridge

very clean , confortable, has a pool and gym.great location. very good buffet for breakfast.

the pork meat served with for breakfast

very nice bed and breakfast

the facilities are great, staff very friendly and good breakfast.

breakfast was out of this world

price$$$ was good, customer service from all the staff was excellent, free breakfast excellent, room service

breakfast was not exceptional as advertised and to slow that everyone should have at least 45 mins

a pet friendly hotel of this quality/value is unusual, and they were very welcoming to me and my dog

restaurant/room service is good, and the bed was super comfortable

wifi was strong and water pressure was good

the place is not bad, breakfast was very good, service was good

gym is very clean and adequate, witha nice view of the neighboring park

everything! the staff, the breakfast, the room, afternoon mezcal, the location.

although there is no restaurant, the hotel offers a very nice breakfast as part of the room rate, and brings

despite having no restaurant on site, breakfast was simple, yet delicious

i didn t love breakfast, but i am a little difficult.

bear in mind that they have no spa - they only have a massage room and the therapists are outsourced

wifi was bad

breakfast was amazing, many choices, fast and well-prepared

it could be noisy if other guests are with young kids

of bedding, towels, location and included breakfast without limits as to what you can order

breakfast was great, location was very good in the diplomatic area.

warm, engaging service; lovely leisurely breakfast; proximity to manicured neighborhood park.

breakfast was delicious

whether it was at breakfast, lunch, dinner or after hours the staff was very attentive and professional

very good gym

spa suites are always amazing

the wall around the spa had humidity issues

breakfast though limited is amazing

breakfast is delicious

we had room service at night and the food was great

the spa and gym was very small.

service at breakfast was extremely slow and the food was unremarkable / below average

the gym is small and there is no outdoor space.

continental breakfast included is ok

the only minor issue we encountered was with breakfast

i wish they had breakfast in premises

staff was incredibly helpful and attentive, and we loved that there was a nice honor bar downstairs for a drink

i did not know there was breakfast i liked the staff, cleanliness and is a great town to walk in

and that honesty bar - what a gem

we arrived and there was no power in the room, no tv, no wifi, no fan (we knew there was no ac)

the spa staff are professional

spa and gym

very clean, great costumers service excellent room service with very reasonable price.

no swimming pool and you have to pay for wifi

plus the bar is cool try the smoky ruby for a new taste

wifi was wonky at times. didn t like that checkout time is at 11am and check-in at 3pm.

nice kitchen in the suite, accommodating staff

the gymnasium was basic, but sufficient for the size of hotel.

the wifi did not work, there was no hot water, i got locked into my room the first day because the lock

the room was spacious and clean, bed was super comfy

very comfortable hotel excellent staff good food and spa great pool loved the pilates on the deck great

facilities are ollddddddddd and spa horrible

we asked for spa and could not get an answer

the beds were super comfy, the spa was super nice and the pool and room had an amazing view

comfortable bed, great location and good wifi

wifi perfect

this hotel is beautiful: staff, restaurants, location, cleanliness, spa zone and massage

we got a massage at the spa and it was the worst treatment i've ever experienced

comfortable room/bed, many food options right in hotel, staff was so helpful and friendly, spa was

i had to pay at the spa to sit in a jacuzzi

the spa is old and was not clean

very convenient, clean. gym and spa are great. staff is very helpful.

spa area outdated .

location, confort, space, clean, no noise, ac, warm water, gym

pool was inside which was kind of a bummer but it was a little cold so it didn't really

breakfast of top quality

i would say the parking system and logistic.

i would have wished the breakfast was included in the price of hotel room.

loved the breakfast, kind of fresh fruit you usually don t find in simple business hotels

breakfast was outrageously priced

loved that this hotel had a guest laundry

no breakfast

room wasn't good, the shower was terrible, and breakfast was poor

majo at the counter desk was kind enough to arrange a late check out for me

staff, in particular mario cruz, cristina, araceli and oscar at breakfast, and marcela for room cleaning

hotel is ok. but could be more better facilities. like gym is very small.

us to another place where our rooms was in other side of the hotel, when we enquirer about the wifi password

it was supposed to be only adults and there was a baby crying all night

very quiet and spacious rooms! good wifi!

wifi was bad

mould in shower, no luggage storage, reception is a 10min walk from room (& two elevators/through parking lot)

wifi is good if you are relatively close to where the wireless location must be, but the truth is,

the parking is free, although is valet parking

privacy, mexican style bathrooms and over all view of the city with a gym.

wifi sucked

wish their wifi were much stronger and better distributed across the buildings

wifi sucked in my room. was noisy dog barking and construction.

room service was great it didnt take long after we orderd

large room and bathroom. king bed. a/c. two working areas and good wifi. free parking.

good wifi

the early check in was also awesome

friendly staff, clean, convenient. breakfast was amazing.

location was excellent, could use a couple more options; regardless great breakfast restaurant.

is hotel but you have many facilities available as kitchen, washer machine, dishwasher, refrigerator, microwave

rooms and breakfast

the general manager (i forgot his name) was kind enough to offer complimentary breakfast (which was delicious

overly excited and erratic single male tourist happy to be alive and enjoying both the hotel, the gym and the

the gym is small but quite well supplied (2 treadmills, an elliptical, a reclining bike, weight machine

gem in the heart of polanco, the trendy restaurants and bar scene of mexico city

i wish the gym opened before 8am.

even though it was a deluxe double, poor lighting in the room, minimal drinks in the mini bar, room service

the fruit infused water available at the reception and in the spa was great, and the welcome tequila was very

the spa

wifi not good in the rooms

wifi was not good. poor soundproofing between the rooms and hall way.

breakfast is super good quality and the staff amazing

the boutique gym on the rooftop was a great bonus, and everything was spotless and thoughtfully curated

the breakfast was frankly disappointing

moreover, the gym advertised by the hotel simply did not exist

would be nice to have a little more extensive breakfast and coffee

breakfast was absolutely delicious fresh, well prepared, and a perfect start to the day

food was not so wonderful and also the spa bath was just a bath (although the shower was very good)

big rooms, great location, big bath with bathtub and separate shower, good breakfast options

breakfast was only fruits and toast

clean comfortable rooms and friendly staff with a good breakfast served.

the coffee was better in the restaurant than the one for room service

wifi was good on a laptop, but rubbish on a phone

were lovely though and very helpful - except for the room service guy insisting on a tip

wifi was weak in our room.

weak wifi connection

wifi mostly didn t work or was extremely slow

fact that i searched for a place where my pet was available and when coming out of hotel they charged me extra