comfortable bed, clean room, room service. gym and sauna.

was not able to order room service on the website from the qr code

breakfast was great

breakfast was excellent though there s a language barrier preventing us from communicating well

the pork meat served with for breakfast

room service never pick dishes

price$$$ was good, customer service from all the staff was excellent, free breakfast excellent, room service

restaurant/room service is good, and the bed was super comfortable

very good the breakfast

the pet fee was overly expensive.

breakfast and was not good at all

pet friendly, wonderful staff and great views.

the wall around the spa had humidity issues

spa suites are always amazing

we had room service at night and the food was great

breakfast can be delivered by room service.

spacious cleanliness supportive staff good parking and checking at comfortable time

also on the website it stated that the hotel had spa facilities however there was no sauna

the continental breakfast was limited, and the treadmills in the gym did not function.

expensive for what it really was and very poor room service menu

gym upstairs, breakfast is great

amazing room, very clean! very happy with the location! big plus for a free wifi in the room.

spa temperature should be hotter. seemed like 98f degrees. prefer 102f.

we received exceptional service from the front desk to the dining room and room service

service wasn t continuous and the livi by room of the apartments could be dark, also breakfast was good but

large area, full kitchen

liked the bar downstairs, room arrangement and kitchen supolis

readily available spa amenities (sauna, steam room, jacuzzi) included in the price of the room.

nice, modern, spacious room with kitchenette and full size fridge

a lot of space in the room, two tvs, a small kitchen

spa and swimming pool are always open and we enjoyed the gym

very comfortable bed - full kitchen - great pool - very modern room and appliances - great buffet is

bear in mind that they have no spa - they only have a massage room and the therapists are outsourced

they need to be more transparent about laundry services and fees

in polanco neighborhood; very helpful, courteous and caring staff; delicious breakfast options; water, refreshments

upstairs on top of the kitchen, and the front desk

a bonus was the use of cell phone that the hotel provides for customers to have free wifi at all times and

was only one morning when the breakfast came out after ordering nearly an hour late

bed comfort, shower, gym

the breakfast is too slow

pillows, breakfast, service at restaurant, reservation agent.

although there is no restaurant, the hotel offers a very nice breakfast as part of the room rate, and brings

maybe a more diverse breakfast

clean, functional gym

i didn t love breakfast, but i am a little difficult.

with little kids, towels go quickly and we had an accumulation of dirty/wet towels

wifi was wonky at times. didn t like that checkout time is at 11am and check-in at 3pm.

nice kitchen in the suite, accommodating staff

the gymnasium was basic, but sufficient for the size of hotel.

the wifi did not work, there was no hot water, i got locked into my room the first day because the lock

the spa and gym was very small.

no menus in hand, but we look forward to another visit to las alcobas when we can peruse the breakfast menu more

breakfast disappointing; mostly uninteresting choices...

the breakfast , not the usual standard for a luxury hotel

no bar in the lobby. would have been nice to order a cocktail at a lobby bar.

walk - the rooms were incredible stylish and luxurious - silent and comfortable beyond belief the breakfast was

warm, engaging service; lovely leisurely breakfast; proximity to manicured neighborhood park.

whether it was at breakfast, lunch, dinner or after hours the staff was very attentive and professional

breakfast included, superb service, drinks included, minibar snacks and drinks included, gorgeous

very good gym

comfortable bed, great location and good wifi

wifi perfect

one recommendation - i would love to see a wine or mezcal bar in the hotel

perhaps the gym could have been better equipped and some breakfast was missing.

staff was incredibly helpful and attentive, and we loved that there was a nice honor bar downstairs for a drink

no air conditioning in the rooms. a bit poor breakfast.

we arrived and there was no power in the room, no tv, no wifi, no fan (we knew there was no ac)

the spa staff are professional

spa and gym

24 hours gym helpful whenever whatever staff size of the rooms

place, location, and people, bar is a great place to stay with friends and spouse

didnt clean the room in the mornings arrived late at night and then they wanted to do room service

the room was spacious and clean, bed was super comfy

very comfortable hotel excellent staff good food and spa great pool loved the pilates on the deck great

it's too bad there isn't a spa in the hotel or a rooftop bar/restaurant.

clean comfortable bed and pillow nice room nice spa pool great location good restaurants on site

facilities are ollddddddddd and spa horrible

we got a massage at the spa and it was the worst treatment i've ever experienced

comfortable room/bed, many food options right in hotel, staff was so helpful and friendly, spa was

i had to pay at the spa to sit in a jacuzzi

this hotel is beautiful: staff, restaurants, location, cleanliness, spa zone and massage

the spa is old and was not clean

spa area outdated .

very convenient, clean. gym and spa are great. staff is very helpful.

the indoor pool has the right temperature, the rooms are well equipped and bedding comfortable, the location

the temperature of the pool! too cold

facilities the restaurant and bar were really hood

breakfast was absolutely delicious fresh, well prepared, and a perfect start to the day

the breakfast was frankly disappointing

also not even coffee is free for breakfast

moreover, the gym advertised by the hotel simply did not exist

would be nice to have a little more extensive breakfast and coffee

the spa

the fruit infused water available at the reception and in the spa was great, and the welcome tequila was very

location is really great! rooftop bar looks pretty attractive, especially for bloggers))

breakfast is tasty and has a nice array of options

exceptional staff, pool, gym, breakfast,tasteful interior, white, bright and clean

gym doesn't open until later in the morning, not beneficial for people who work out early

the wifi was horrible

wish the room had a bathtub. night time room service could be improved.

gem in the heart of polanco, the trendy restaurants and bar scene of mexico city

also there is no bar to hold on too

there are not pool

bed wasn't comfortable, wifi was poor, television was too limited and stream servi es wasn't runing ok because

there was a menu in the room where you could order from their restaurant(room

no wifi in room which reception staff explained was probably due to high season but i m not sure if

the room was big and they have a gym that actually works

the massage from the spa was great, staff amazing

very attentive service and very comfortable rooms. the spa area is excellent

see that the coffee in the room is included as an amenity too and the use of the wet area of the spa is free of

and i hear has the best spa in mexico i m sure

the spa was not as fancy as expected and it needs some maintenance.

they also advertise laundry service that they do not have

parking lot

great location, safe, very convenient, free parking

bad wifi in the rooms, very limited breakfast options

the wifi wasn't working all the time, but is not the end of the world

i needed wifi; not the best.

there's the gym where i was stayed and the service room storage also

the price was so fair, and the room service food was so delicious too

well remodeled hotel good size and updates rooms excellent parking friendly and keen staff

wifi is not too strong, gets disconnected quite often

wish it had a spa but there s many in the area to choose from!

in hotel like this there supposed to be spa as well

are no ice machines, so ice has to be ordered through room service

the breakfast is generous, with a wide variety of options, and it is excellent

and travelling with small kids, it is just such a pleasure to have this level of attention

food was not so wonderful and also the spa bath was just a bath (although the shower was very good)

in our case, we were active all day after breakfast, had our dinner at various locations around town, and took

needs updating , staff very nice but trouble with room service s they don t all speak english

park (although the entrance is 10 minutes away you could consider it if you are traveling with kids like me and

i had a breakfast in the restaurant and i'll never come back there

wifi was weak in our room.

wifi was good on a laptop, but rubbish on a phone

the wifi was really bad, it only worked 50% of the time

great staff and a great location. big plus was that it has free parking

weak wifi connection

spa facilities were not available for us to use and the front desk did not give a straight answer

the spa area is also not the most welcoming

there was no pool, only a spa with a hot tub but you had to pay 55 usd to use it.

and spa were closed, also the club, which i normally enjoy very much and book my work meetings at

spa services were amazing

wifi signals very weak;

wifi was terrible, as in i couldn't even log into my gmail

best place, but bad wifi.

the breakfast was excellent

location is good with parking place