breakfast was incredible as usual. love this property!!

the kitchen made us two burgers and fries

good location, breakfast

breakfast was amazing

were a little confused as to whether or not we were paying for a breakfast to be included with our room beforehand

friendly staff, great breakfast with everyday variation

pool was having a technical issue, they forgot to clean the bin in the room, the shower head wasn

we had a full breakfast the first morning the second morning we were told that the

quite area, nice pool and garden

we asked for the wifi code and they said the maids were the ones that knew the password, they said they would

large spacious rooms, high ceilings, parking available

beds extremely confortable great staff value for price massage and spa

good parking

room service from the restaurant across the street was quick and

plus the parking, yes it large enough but it is a mess since there are not designated spaces to park and the

staff was nice and helpful, complimentary breakfast, secure parking,

pet friendly. nice staff. 10 minutes away from val’quirico. full breakfast included.

the breakfast was included, but pushed a lot of

simple but great location and nice food. very clean. pet friendly

it has free parking (valet)

wifi signal was weak. some issues in the bathroom accessories.

nice gardens, a big room, and great, secure parking for my motorcycle.

staff were excellent - secure onsite parking at night and overall really enjoyed our quick stay

there is a parking port if you need it

the children liked the pool very much

room service food was very bland

modern hotel, friendly staff, the pool was nice.

i like the gym and the pool

weren t working, power kept going out, room service was bland and overpriced, bedroom walls were thin could

spa services were excellent and affordable

you're steps away lots of breakfast, lunch and dinner options and maybe 10 minute walk from the church built

the sky bar was strange but nothing wrong just did quite fit the building

we had to repeatedly ask for a tv control, and the hotel's wifi signal wasn't available from my room

wifi was not working properly for most of my stay, a member of staff made me experience an

the breakfast could have been improved by more variety.

breakfast was ok

the breakfast and the service was great too

good breakfast served from 8am; very modern bathroom with good shower; good wifi; very clean and comfortable

good breakfast served from 8am; very modern bathroom with good shower; good wifi; very clean and

free wifi with good signal in the room

we could do an early check in as fortunately our room was ready

close to all the sites to see and they have room service that's very quick

location wifi

great location, very friendly staff, very good wifi connection

the parking lot is small

pet friendly

safe & secure parking is attached to the hacienda

parking is a few blocks away

amazing spa - try the massages, worth it

pretty room a/c and heating work well and easy to use great staff good breakfast there's a pretty pool, but it

because the pool is quite small and not very exposed to the sun, otherwise the facilities and the breakfast were

must say it would have been better if all menu was available for breakfast and not with as an upgraded price

breakfast was wonderful, outside in the courtyard

waffles should be included as part of breakfast ud83eudd5e

the breakfast is exceptional, with the exception of the

breakfast was perfect way to start the day, and the location was perfect

breakfast is excellent, but almost entirely mexican

although the hotel doesn't provide breakfast, it shares the ground with chez waffle and the food was great

pool setting was lovely but water cold

available safe parking inside the property

the pool is relatively small

secure parking

great location. modern interior. secure parking on site.

spa does not have enough equipment or shower

the pool open a bit late

we didn t check out the pool, but the breakfast was delicious

the rooftop pool with the view on the cholula pyramid is unmatched

rooftop pool nice as well

swimming pool so cold. this will make no to go back

pool area and food. very good staff

if you have kids, the pool is great and has warm water

during our visit the hotel was very busy, the rooms overlook the pool and restaurant and so it was very noisy

staff, cleanliness of the hotel and room, pool and amazing open buffet during the weekend.

the common spaces such as the kitchen, living room and terrace are big and comfortable

the pans in the kitchen could do with replacing.

our room service tray sat outside our door for hours

secure parking, incredible restaurant, but the one thing that sets it apart from everywhere else is the

clean , pool, service extremely friendly ,high quality hotel

front desk staff, the restaurant (especially the woman who makes the omelettes is always great) , room service

staff is very friendly, reasonable breakfast

business centre no wifi and hopeless

liked the covered pool

great facilities that include a nice gym, pool, spa, restaurant, and more

gym machines to old

parking for my motorcycle

someone stole our trailer trail lights that was in our truck parked inside their parking lot.

the stay included breakfast (though it wasn't mentioned in the reservation)

very limited options for included breakfast.

nice parking area, right outside your room

hugo on the bar took excellent care of us

hotel is not a pool hotel

gym needs to be renovated, some weights are missing, more mats and some equipment is very old

pools are too small one is closed. pool which is opend, water too cold so couldn't swim

the wifi cost

breakfast was absolutely fantastic

breakfast price was a little too expensive

breakfast buffet had a lot of great options, comfortable and clean beds.

room service was also on

check in, room service nunca respondio

only parking

they have a small but very complete fitness room

hope they add more gym equipment and improve the wifi signal soon

hope they add more gym equipment and improve the wifi signal soon

wifi dropped continously

parking is a bit tight but works out.

has a parking right there, elevator, very close to exit roads of the city and 15 min from downtown, very

my kids enjoyed the couch and side tables of the room to play at

we ordered room service, just passable, particularly the not so good lasagna.

room service and it took over an hour and a half to bring a hamburger

the service overall was over the top, everyone was super nice and helpful, i noticed that they're pet friendly

very nice hotel that is pet friendly

the smell of the elevator. the room was very hot and the pool didn't look well.

i called a few days before my arrival and i was told that the pool was open and when i got to the property, it

and a room safe that it was far from safe, no hangers in the closet, no pool or gym available, no wifi for the

gym was closed for maintenance, but for 2 days we were told it would open in a couple of hours

the hotel's pool was unusable as the water was notieable green and dirty

also a spa would be nice

room was clean but with the spa bath in these times we filled it and added colorax and run it for a few minutes

the bar is still closed

i generally get a massage when i travel or relax in the pool

only small fault was the bar

it s nice and clean place. breakfast is very tasty.

should have a different breakfast day it was all the same every day

was really comfortable and the team was so kind to move our room to the tallest level for my kids can enjoy the

breakfast was included and very delicious, we had chilaquiles and beans, fruit

tha accessibility, location, may need to extend the breakfast time though

free parking is very convientient and pool is a nice size and very kid friendly

we had an issue with the valet parking and we reported and they listened to us and talked to the valet parking

great buffet nice pool and playground for kids very good location

they have tasty food, it is clean and pet friendly

room was very loud to the street in-between of the parking area

room service was excellent. the layout of the room was amazing.

spa is no longer functional

the pool

breakfast was excellent, also the pool was very nice, and all the staff friendly and

the pool time for our grand babies was totally amazing

wifi and parking are extra, and quite expensive with terrible speed, no self parking it takes over

it would suddenly spit water out, it was quite frightening for the kids

also parking is extra and so is breakfast, unlike other similar places

location, all staff were very attentive and helpful, fantastic mexican patio within the hotel, kids loved the

i also appreciated to have secure parking

additionally: they parking my car and taking my car keys all the time