had the wrong description of the room so we were expecting a castle suite only to get a regular spa room

wifi didn't work

location parking the staff the room set up

clean room, fast check in and check out. enough parking space. easy access location

it was clean , quiet, good parking , close to major freeways .

room had a spa tub but we couldn't get the jets to work

spa tub.

the wifi

it had free parking and good value for the price i paid

parking was always available and the location is perfect for my commute to work.

have made it a tradition to book a night or two a year with a spa service add on

really old mills fault but if you want to go to the spa you better book an appointment really fast because they

had a great experience at the spa also (relaxing massage)

the room was comfortable and very clean with a spa bath

room spacious, nice jacuzzi tub, beautiful spa ,bar, lounge area

think the room service was bad theirs pepsi stains on my sink and white nasty stains on my bed sheet like the

is a really bad smell in the corridor and around the building ( parking etc) and it was not very clean

we weren't given wifi passwords or a tv remote in our room , no welcome book saying what's around the hotel or

extra cost for smoking room.

couldn't connect to wifi

comfortable & very spacious room

i didn't see a swimming pool

the fact that no swimming pool ...it can be created the hotel has alot of spaces .

the gym facilities

free shuttle was nice also the breakfast selection was good coin laundry was a nice addition

and informative staff, free shuttle to airport, nice and clean rooms, swimming and spa

the lack of towels. no towels in room on 2nd day. no towels available in pool/spa area

spacious the room was, how well done the bathroom was, the gym, pool, spa and sauna were perfect

also, providing robes and slippers would make the experience of using the pool / spa much more comfortable as

loved that there was a pool / spa for customers to use, very much appreciated after a long day of travelling

the spa service they have at this hotel wasn t open as the lady wasn t working that day

parking fees were never disclosed before we arrived and we were charged a spa fee - another hidden

we also used the spa exhale , which tried to scam us and felt weird

was very accommodating, met all of our expectations beautiful lobby , bar and access to spa and restaurants

great facility , nice pool and spa

the pool and spa area was very small

contemplated staying an extra night to be spoiled by the comfy bed and plant based spa soap and bathroom

pet fee: i didn't like that i had to pay $55 for my pet to stay, this was the first hotel that has

gym is over the average for a hotel, which i really appreciated

as a solo traveler for busniess, having the gym on the premises was great for me

wifi

a good location,so where to stay near airport,pool and gym ok ,had second floor so ok but planes do fly right

bonus is that you can use the pool and fitness center next door not even a 30 second walk

friendly people . very quite ambience . the complimentary breakfast . very clean .

laundry facilities and gymnasium. breakfast basic but good. good shuttle service to airport.

there was also a small snack bar (overpriced but hey

pool was great for the kids and there was a nice fitness center!

spacious, clean, no disturbing noise, the view was perfect for the kids seeing the planes arrive

air conditioning wasn t the best in the gym

wasn't an option to buy movies in your room (our kids were a bit disappointed) and we think the hot tub wasn't

pool was a nice bonus

modern with big rooms and well equipped kitchen. you have everything what you need. inside pool.

the breakfast was fantastic, enjoyed the convenience of having breakfast right at the hotel.

likes was hot tub ,fire place, room, staff, kids likes was pool and fitness center hubby likes was lounge snow

me and if you don't have wall charger you'll be waiting in line to charge your device with your kids but other

the location, pool, spa and staff

like the ladies in the lounge club and bar restaurant

room service was from the same restaurant breakfast is served in and it is delivered to your room

room was comfortable and bar was great

got a family room ( two adults and 2 kids) and breakfast was included

happy with the pool and spa which we used

the spa area although small was well maintained regularly

to spa was locked

was dirty there was old bandages and hair floating on the spa also there was at least four signs to shower before

they also had a spa in room

efficient airport pick up and lots of good restaurants near by late check out was no hassle

traveling with a pet i was forced to order room service for most meals, and i found the quality of food to be

hotel bar hours. closed at 12pm when many guest was still trying to order drinks

the location and convenience of shuttle service to the airport with reasonable rates.

there was no real breakfast options for little kids

good size room with spa tub.

tub was leaking through the light fixture from the hotel room above - so we couldn t use the spa tub our last

pillows were flimsy (worn out feeling). spa tub looked a lot bigger in picture than reality.

to covid pandemic, restaurant was closed, spa was closed and min market was really bare of essentials

problem with pool area. water leaking from ceiling.

there is also a spa on site as well if you need to unwind and relax

spa is superb

location airport shuttle spa swimming pool

spa open at 10 should be earlier.

moment i left my table to get another plate for fruits during breakfast, the next person has taken my place

the spa and the swimming pool was relaxing! the bed was also really fun for us!

wasn t well, i originally book a room with the spa bath and upon checkin is when i was informed that the room

and spa were closed but listed on line as being available

a king room with spa bath specifically, came to the hotel and got a room with no jacuzzi

the room smelled clean - like fresh laundry

i liked the spa tub. it was relaxing

the spa tub, which i paid extra for, did not work, otherwise the room was perfect.

on website shown the spa tub was not combined in the bathroom was not to happy about that

it provided complementary breakfast to save me a lot of time

clean room and hotel environment (as per the photos), with a small pool and gym

swimming pool not very clean cold water slide not working and spa had no power

pool was freezing, and the spa was cold

the spa bath is two small

slide was broke and spa pool pump didn't work.

liked the bed and spa tub

salon/spa was closed for holidays

bar staff very friendly and bar open until midnight was a huge plus for tired travelers ;) good

front desk accommodated me with late checkout

no gym

bed was comfortable, staff were very friendly. wifi was very good.

large room spa pools great

excellent right next to terminal 3 and easy free shuttle to terminal 1

ordered room service in the am and it was quick and delicious

could you start breakfast at 5am

i ordered room service

large pool & spa facilities that are 24/7

the airport shuttle to the airport was great but i'd recommend getting a taxi to the hotel from the

not much choice for room service.

nice and friendly staff, great airport shuttle driver and service, nice clean environment.

our kids loved the pool

we loved the pool and spa area, felt clean and well-maintained

had indoor pool and spa and sauna. big rooms and good parking. beds were nice.

nice rooms , has pool and spa . 8km from airport

surrounding restaurants and spa on same grounds

pool area

the pool in the photo looks not the same in reality ud83dude05

prompt and friendly service, on time shuttle, quiet and a very clean hotel.

the bed was comfortable. having a bar and restaurant downstairs was nice.

not informed about breakfast -bathroom door creeks so loud that everytime it was opened the kids would wake up

i had to pay for laundry and pay for detergent too. it should be free of cost.

hotel is under renovation and the restaurant and bar are presently in the basement

always use this hotel each time i visit canada to see my kids studying, i like that it’s in close proximity

pool was great, open until 10pm i think and fitness suite was 24hrs

no room service past a 10 pm?

were pet friendly without a pet fee

the girls at the spa were wonderful

the spa was not open yet. huge bummer!

guerlain spa - was superb

pool spa restaurants room view staff

at sheraton we get free dinners or discounts, we get stuff for the spa and free coupons for places we go to

easy access to the 403 and 407, making trips to hamilton and etobicoke easy, with plenty of free parking

was no breakfast so i was a little disappointed because i thought i had booked a location that had it

daily room service, not enough towels

specially with my 2 little kids and plus the curtain was still allowing water to get splashed

bar and restaurant were closed, not a major deal as there are options within easy walking distance

wish there was a salon or spa in the facility

gym and spa were closed the two times i've stayed here

liked - - the staff - completely - from the front desk to the housekeepers - to the room service delivery team

restaurant and room service offerings were thoughtful, tasty and accommodating to my many food restrictions

- rooftop bar closes early monday- wednesday

better ventilation from kitchen - the smell of food permeates lobby and elevator areas - however the rooms were

wifi. system kept failing

was always willing to help with anything' from the moment we arrived carrying bags opening doors, room services

no answer on the room service line or the restaurant's actual phone number despite multiple tries

we stayed on the 8th floor and there was pet hair everywhere in the room.

spa in lobby also excellent for manicure and blowout

sauna , gym and spa looks very old and uncomfortable

have been perfect if i could have booked a massage but spa under renovation and in room service was fully booked

clean, spacious

location. pet friendly.

the spa bath wasn't work in are suite. shower in bathroom was dirty

bed made a little noise, and the spa wasn't operational

spa bath was not cleaned, residue lining the bath that i had to clean prior to using tub

i chose this place, because it seemed quiet and relaxing, but what they call 'spa and indoor pool' is

spa bath would have been nice if it was clean.

the spa is great

there wasn t availability in the spa unfortunately

breakfast was delicious - plenty of selection, healthy, fresh ingredients

the concierge (vanessa & erica) and breakfast server ewa deserve a special mention

to improve: better menu better quality food larger selection of wines by the glass in bar on 17th floor better