was no chain on the room door or an interior security lock, and parking is a little bit away from the rooms

and the best facial ever with jossy at stillwater spa

was not great, drinks over priced and not good, restaurant was closed the entire time of stay, spa was closed,

nice staff, spa was great

were treated like second class citizens at the spa

the family pool was perfect

price and staff. early check in and late check out available.

parking perfect no traffic noise the pool is lovely

laundry where dirty inside from prev

the hotel offered us early check in and late check out too

there was not a dresser to put your clothes in and the breakfast could have been better.

on screened in porch and get alarmed at loud screeching from tires screeching on slick floors in parking garage

the pool and lazy river was exceptionally fun

i like the spacious rooms, the different pool areas, and the clean environment.

had a late night for the pool

lots of good events for kids daily including pool games

loved the spa and the beach was the best part of our stay

we go downstairs to fix that again go to the spa and ask the spa to charge massages to each corresponding

onsite spa and dining were excellent beach staff very attentive

my massage at the spa was perfect and the view in my gulf tower room was superb

only one pool was open and it was very dirty almost as if it had not been vacuumed for a week or so

also while i was in the spa i noticed it needed painting and could use updating in the decor department

easy connection to a golf course and a large spa centre

paid full retail for a suite and was never told that two restaurants and the spa would not re-open until september

the location, the hotel, the staff, the luxury accommodations, the view, the beach and the pool

last but not least, handicapped bathroom at bottom of staircase on the way to pool had a soap dispenser that

sure what the daily resort charge was for since it does not have a spa or golf course on the

to beach does not accomodate small children because they can ride in open golfcart ob fl roads

the breakfast is really good accompanied by live music and they have a little bar open until 11pm and the lobby

waffle and pancake makers are fun, esp for kids but very little savoury options was a downer for us

there is no restaurant or room service

he thought the spa tub was amazing in the room

i wanted one with the spa tub according to website all rooms had a spa tub

i was supposed to have a spa tub in the room and there wasn’t one. it was disappointing.

friendly staff great views spa bathroom was fabulous pool was great

the spa tub needed to be replaced and updated… the grout was not clean.

there for a spa day

blessed golf and water park- christmas ambiance was a beautiful sight to see -

pool is nice for both adults and kids

we were celebrating our 40th wedding anniversary and they provided us with an early check in, bottle of champagne

shuttle to beach ritz carlton very efficient

spa and pools

room , buffet breakfast excellent, beautiful trolley ride thru the preserves to the beach, spa treatment was

the spa was exceptional and pool side very relaxing

quality of the steam rooms and sauna in the gym, very old and in need of refurbishment and deep cleaning or full

searches we opted for the naples grande resort, because according to booking this hotel is pet friendly

beds were comfortable and pool/spa area was well maintained and clean

laundry room dryer and washer sometime didn;t work

hotel and room are clean and the breakfast is very good

laundry and dryer for $1

spotless clean and staff super attentive. breakfast was great!!

no room service or spa onsite.

i was hoping that the fitness center was open but that was not the case

laundry on site which made it easy to bring home clean clothes

laundry facilities on only two floors out of 12 (not on our floor), fine sand everywhere (broom and

everything was very clean and right now they are not doing daily room service but all you have to do is call

the wifi was very glitchy and it would be nice if a spa was onsite.

it is great location, we like the beach, room view, and pool the outside bar staff are great

the $75/night pet fee was high as well

pool bar and crew (greg), pools, fire place, beach, suite, balcony, self parking

it is a small place so easy to get from your room to the gym, pool or beach

services like the spa are booked well ahead

beautiful resort, enjoyed the pool, beach, spa and sunsets

the spa gets a 12 out of 10

also you have to book the spa in advance before arrival to guarantee your choice of treatment at your preferred

location was amazing! the food & spa were great

parking is the only complaint i have

great kitchenette, tiki and great staff.

the room we had was huge, comfortable bed, and everything we needed for the kitchen

two great pools and a wonderful tiki bar for snacks and drinks

quiet location, modern room, comfy beds, clean, beautiful outdoor pool.

spa was fantastic

spa was great

spa was wonderful

the room service food was not very good.

and pillows good staff efficient, sunset bar well designed

nice place for kids & family.

had it fixed by morning :) most the staff were fantastic, just a couple of grumpy waitresses at breakfast

we loved the facilities and enjoyed the pool and the beach

did not see poolside service, although bar and grill close to pool

ocean view, generally friendly staff, well equipped room with full kitchen, washer-dryer.

never could get on wifi

the beds were very comfortable, there were laundry facilities right down the hall from my room and they were

the laundry facilities are broken

cleanliness, friendliness and an excellent breakfast

oh, and she said she refunded the $90 for the pet fee

spa and massage area was closed on weekends and this was not mentioned on the web site

the spa was excellent

spa is closed for good

the spa style bath tub was the perfect way to end my day and leave me

pool heater was off

created a spa like feel

the spa service was also top notch

the spa on the roof top needs a rail to assist guests getting in and out of the spa for safety

service, front desk staff, room staff, hotel style, feel, spa team and spa manager, rooms, pool area, walk to

the location, the pool patio area and the spa were all awesome!

what a way to start the day - beautiful spa like setting

eating the perfect breakfast in the sunshine next to the pool was our favorite!

were offered continental breakfast

the breakfast croissant with granola fruit and yogurt is perfection

secure parking nearby and a delicious continental breakfast were included at no extra charge

spa services top notch

we loved the spa and pool area too

because of the wind direction, we had a constant smell of the restaurant kitchen on the balcony

great swimming pools, beautiful grounds excellent gym, good selection at the cafe for breakfast, varied lunch

loved the spacious two-bedroom apartment, excellent kitchen facilities, and thoughtful extras such as the beach

people used the spa while smoking

pool spa and grounds were beautiful. room was clean and staff were excellent

excelent spa area.

great staff, gave us late check out, clean room, comfy beds, nice heated pool, hot tub.

it is not the ritz carlton but, when i get for my money a living room area, with a full kitchen so i can cook