i appreciated the amenities - spa quality body wash, shampoo and conditioner, also, coffee, tea and water

it was a little squishy for my husband and i, and the kids ended up kicking each other some

room service was also very kind

very pet friendly

came at the busiest time. to many kids. long waiting for the elevators.

the fact there was no spa on the premises and the rooms were ok.

we ordered room service, it was prompt and delicious

the bar menu and

after calling before i checked in to confirm focus on cleanliness - also asked not to be near kids or babies,

had no refrigerator, just a mini bar .

the bed was truly comfortable and the bathroom products were spa like

the gym had good machines, and sparkling water and apples

no bar of soap

no pool. limited gym.

the gym had good machines, and sparkling water and apples

room service/food no microwave in room staff was rude when i called to ask about the shuttle

proximity to the airport and the complimentary airport shuttle were big draws for us

they have a good gym too

lobby bar too noisy.

very close to airport. large comfortable room. desk and bar staff very responsive.

no hot tub, small pool

the pool was not open regular hours

there a mini living room and a small kitchen

playground for kids across the way absolutely loved

our kids liked the pool and it was so nice to have a lifeguard on duty

we tried to borrow wine glasses from room service / the bar but there were no wine glasses to be found

shuttle

room bar was empty and that s not a good

room needed more counter space around the kitchen appliances

love it! we go there whenever we’re visiting our kids.

great gym

friendly staff, nice accommodations, comfortable, convenient airport shuttle.

the hotel also provides a shuttle service that can transfer guests to 23rd street as well as the metro station

vent fan in bathroom no lunch room service

super clean, there is a laundry on site & they provide you with detergent and all at no cost, the gym has great

rooms were very spacious and plenty storage

furniture is a little chipped; some stains in the carpet and ceiling; extremely rude guest in the spa complaining

the spa area was really good

very nice and modern hotel with an amazing spa and restaurant.

is available for my personal fitness and nutritional needs, and mental well-being indoor pool spa and river

the staff was amazing the spa was wonderful the fireplace in the lobby was so nice and cozy

limited choices for room service

enjoyed the breakfast

breakfast was expensive and i would give it a 7 out of 10 the restaurant staff were a 10 out of

the cost - i realize this is a luxury hotel but $101 for our breakfast was absurd.

ground floor room and the limitedly equipped gym.

friendly hotel, i had my husband and 2 kids with me and we felt like home

the room was so good in size for the price, breakfast was delicious and the location was literally a 2 minute

welcome snack bags for the kids were very thoughtful(frito's, chocolate)

my kids nor i felt completely comfortable

roof top bar and piano bar. rooms were very nice as well.

building and rooms, no light (except in gym, which is very small), small lobby lounge, expensive relative to

the hotel needs to be updated desperately and the pool is the size of a large bathtub

pool is just an oversized bathtub

the spa was great

restaurant/ bar was closed for refurbishment

swimming pool , price

the swimming pool is tiny

pool too small

the bar it is impossible to understand not having housekeeping, no products in the minibar, no laundry service

lastly it advertised as pet friendly and upon check in you re hit with a $75 cleaning fee (i guess they have

room service breakfast was very nicely presented and hot

speedy wifi, friendly and helpful staff

no room service, poor room cleaning service and maintenance , no laundry service.

are not friendly and not thorough, the hallways to the rooms were dirty most of the time and the wifi gets cut

no room service before 7:30 am so no food for me

gym nice and not just cardio machines

somewhat difficult with wifi in the adjacent restaurant. breakfast quite expensive

bathrooms and room service could be improved

i'd also recommend the spa - an oasis in the city

the charge for the spa should be for all day not only for 2 hours, but everything else was super good

the spa was amazing

the location, spa experience, rooms, ambience, bar, service. everything was excellent

spa area.

had a spa appointment nearby so that was convenient

only downside is the spa is not up to scratch for the fairmont brand

spa and pool area is not reflective of a 5-star hotel

the staff at the gym

the lady at the gym who was super enthusiastic, excellent gym facilities, lovely reception and bar area

we enjoy the size of the room and the spa inspired bathroom. also the bed is very comfortable.

they advertised having spa services but they didn t have any.

is to blame for the miscommunication, however i specifically used the filter to find hotels with spa tub in room

pool and spa are dated and not that appealing

spa area needs an updating

room where spacious, bathroom had both tub and shower

delicious and nice variety. great room service.

told me it was an extra charge to use the equinox gym

room service

ubicacion, bar and breakfast fine as well as the staff that was kind and professional.

didn t like the spa was closed on monday

room service cleaning was appreciated, complimentary tea coffee, applecider, $15 credit was cool spa wasn't

had to have our room moved as we were near the spa being built and the noise from builders started from early

the parking fees are tremendously high and the spa services have a very long waiting list

room on the 3rd floor with the spa - someone entered our room while we were napping

location - we felt comfortable walking in the area with the kids

the rooms were fully updated. beds were comfy. room service was great and fast.

noisy traffic from street below and no pool.

location,room service

did not like the fact that the room service is closed after 11, and that there was no bellman to help us carry

small snacks and fruits at our disposal all the time which was especially pleasant for our kids

we especially loved the bar and outside areas

and the breakfast is

* not clean at all (specially bathroom - look at the picture) * noisy * high pet fees

small snacks and fruits at our disposal all the time which was especially pleasant for our kids

guest room was supposed to came with a spa tub in didn t have one all we had was a stand up shower in i had

the spa was wonderful

absolutely loved the spa

mind you, i arrived there by noon because i had spa services at 1230pm

great views from the room & flora flora restaurant where i dined for breakfast & enjoyed as well

staff and food were great-i did not get to use the gym nor the spa so i cannot comment

the spa was comfortable and clean

no slippers provided in the room. the spa closed too early. no grocery stores in 2 blocks.

the spa and the services are a solid 10

you don't even need to leave the hotel to get great views, dining, work out facilities, and a spa experience

we did not take advantage of the gym, spa or other amenities

spa and workout facility was amazing

breakfast was good. had room service one day. picked up from the coffee shop on other days

room service meals were very good

we waited over 15min with the kids just to get to the lift that lead to breakfast room

at front desk and consierge - at my request to make a reserve for me in the spa (there was a special date)

the room was beautiful, gym was good could have used more free weights

no free wifi for non loyalty member. wifi is weak

we fed the (4) kids and my husband had a salad, i had no food just a glass of wine and no one had desert

no laundry service

no pool or spa because the city would not allow these renovations to this historical building.

relaxing spa w/pedicure, manicure, et

expected more from the spa when having a full body scrub to be more assertive if client wishes to be scrubbed

we didn't have time to experience the spa on property

of the spa is terrible

staff was flexible for early check in.

just what we needed. pet friendly and close to attractions.

we ordered room service which was there quite promptly

terrific room service

i think the gym isn't free :(

neighborhood. spa suite. local dining. everything.

spa king room was perfect

comfortable room, the spa bathtub was big enough for two people

the spa suite was amazing the tube provides complete relaxation

the bar and restaurant were also very good and the staff were so friendly and helpful