the spa was wonderful to do with our children

the spa charges an automatic gratuity, which they never told us about or reflected on our bill

be prepared to spend extra money on extra's they have a mother daughter spa thing, character breakfast and

i d say the spa and the gourmet village concept are the best things of the place

the birds that steal your food at the pool. but that's not the fault of the resort. haha

the spa services were reasonably priced and of a high standard

spa and gym are nice and rooms are very big and nice

finding the right people to reserve an archery lesson wasn't the easiest and the pool in the spa is very cold

the spa was relaxing as well

will highly recommend the spa - the ladies are so friendly and professional - we booked the aroma massage and

the spa staff roams the resort pushing services on you.

our personal butler for our cabana rental, norieski the dining buffet hostess, lisandra in the spa and countless

he recommended the spa treatment to help with my symptoms

care to entertain the guests, there are activities in the pool, in the lobby, evening parties spa team was

not informed about free hydrotherapy spa or other diamond club perks

she set up our room with a little welcome gift of sparkling juice since we were on a babymoon

finally, the hydrotherapy and the massages at the spa were absolutely wonderful

the rooms were spacious and offered a relaxing atmosphere, perfect for unwinding

room categories i highly recommend: the swim-up room and the fuego category, which is even more spacious and

also i would like to thank the amazing spa team ms

breakfast and the location was great. spa treatment was excellent. entertainment was great.

spa services can improve

fun, clean, big, we love it, the pool, the bar areas and our room oh lala

property and room service is excellent

for the most part the only option for breakfast and lunch was the buffet (aside from a few beach spots with

beach front, all inclusive, adults only, the rooms were amazing

liked that is a small resort and we didn't have to make lines for the drinks, the room service is fast and it

pools and the relaxation with the friends around the pool

room service food could be much better

bar staff/waiters/waitresses worked extra hard to make sure you always had a full drink

the spa was soo good, to the point that i had to make another reservation for the next day

spa is dreadful, sauna is cold, steam room is too hot

at the pool, entertainment was awful and boring, too much haggling to sell lobster dinners, spa and excursions

the night staffs was very respectful and cool the spa was cool and the pool in the room was cool

the spa oh man the spa is a must

an example of this is being given a spa certificate for using your time at the resort to view a sister resort

we also reserved the spa and was worth it

there were many ways to relax, including wonderful pools, a nice beach, and an excellent spa experience

spa services are 3 to 4 times too

spa was absolutely amazing

ordering from standard loungers (no food), $39 beach bag unless purchasing a cabana, and a spa experience that

the speakeasy was closed, as well as the trade in bar

bathrooms by the chill pool, saw a lot of people drinking at the bar, yet few left the pool all afternoon- i

the large pools offer two different atmospheres, one party style and one chill, both great depending on your

disappointed with the hot tub whirlpool in the spa

they will try to sell you on excursions, spa treatments, dinners in the beach, etc

highly recommend to use the spa facilities

in addition, the staff did a great job maintaining a peaceful spa atmosphere, however unfortunately some of

bar, wendy at front desk, martiza at the coco cafe, joel in the lobby bar, jahaira and olivia in spa and dio

my wife asked for a magical night in the spa tub on the deck with strawberries, champagne, flower petals,

+ best spa ever + great food + staff very friendly

the rock spa was excellent

is a good experience and again well looked after the gym is very big with high end machinery, the spa is also

one of the highlights of my stay was visiting the rock spa, which was an incredible experience

charge but the property manager says otherwise and refused to accommodate me for any spa treatments

we signed up for spa service and my husband got his but i didn t get mine

the spa was amazing i enjoyed it

only local brands too many guest, the service in main restaurant was very slow they do not have spa with

the food and spa service and price. they did not meet my expectations. and too pricy

the staff for the restaurants/bars and room service were very nice and friendly

ramon the head bartender at swim up pool was phenomenal

the water park was awesome

the room scape need to fix the billar pool is not working

talk about pools there s like 19 pools all around is a water park resort like six flags hurricane harbor has

the spa was fantastic

the room was dirty. service terrible and slow no breakfast available said too busy and full

i ordered room service for the breakfast it was cold, room

room service took 2 hours to come to my room

9pm show there’s nothing to do besides going to the sports bar, which is very crowded (and with kids) so we

also don t skip out on the spa treatments

i would highly recommend the spa services

staff butler (hector) entertainment food drinks pool spa excursions relaxing

- we used the spa and the facilities were superb

the grounds: meticulously kept, sparkling clean with beautiful beaches that are groomed daily

was very friendly/ spa was excellent-we were treated very special-georgie was our butler & he was always ready

ricardi doing hydrotherapy at spa was awesome

raiza minerva raul , luisa the spa ladies and the gentleman who walks you through it all i had a fantastic and

rosemarie and adriana ( cleaning staff) , rosanna ( restaurant) , freyddy ( spa ) jovanni( translator at the

the aquatherapy service at the spa was an excellent surprise

my clothes got bleached out and damaged when i visited to the wellness and spa center

some amentities/events were not available (due to covid) such as the themed pool parties and alcohol dispensers

the kids had plenty of things to do

only genuine thing that was there was clean room service and few genuine happy staff

staff ever, super professional place, great drinks, great pool, great coffee, huge amount of food

beach crowded, not enough activities, constant barrage of people trying to sell stuff on beach, spa overpriced

kids woke up with bites on them everyday

rooms are very old (need refresh) - too many very old people and kids

it had a great gym and choices of restaurants including several buffet areas

no for young couples and europeans - food quality is pretty low - pool is is not clean after which i got sick

the spa was also very nice

staff was great (especially in kids club next to the beach), food was very good and quite varied, beach beautiful

no nice snorkeling area on the beach, staff in kids club next to our room (family kids club - next to reception

sports bar games were in really bad shape, most of them out of order (pool billiards, arcade

dinner was delicious, but breakfast and lunch were terrible

they accommodated us with spa credits for the inconvenience but it still took a significant amount of time

000 additional, because they said booking didn t send the correct ages of my kids

lady the first and she no bring nothing, no clean well the rooms every day, no refill the mini bar , covid test

is beautiful most staff is wonderful drinks are good cons 5 of the 6 of us got sick beach and pool service is

second of all staff are always welcoming ismail at the bar area and dissel service at lunch was excellent modern

spa (overpriced) and fitness center (free)

didn't like the fact that we were offered a spa day if we had breakfast with the concierge no strings attached

we like the room service throughout the day and the house keeping were amazing making sure we had everything

mini bar is stocked

and yes, we did enjoy several days of r&r at our private pool side patio after an afternoon at the main pool

the spa was amazing and my masseuse fantastic, regular resort price but facility was nice

spa staff, ac in the room and restaurant.

comfortable beds, clean property, beautiful spa and i was sad to go

spa staff is quite annoying

the bowling alley the casino the spa the gym and the stores

we took advantage of the spa services which was very nice

enjoyed a massage at the spa and the gym facilities were very good

i liked everything except room maintenance. slow and inefficient. spa was outside the property.

the people were really pushy one of the spa staff told us if we didn't book with him then he didnt make money

the spa and masseuse were wonderful

i did not like that the spa was not included.

spa was overpriced

through out the whole stay, free of charge visit of all a-la-cart restaurants, 10% discount for spa treatments

spacious so you don t feel like there is a lot of people all the time

we enjoyed the spa and all of the amenities

choice of diverse restaurants (passion, vento and bana are extraordinary) - the set up of the gym is great,

also need more pool bars

oh and the pool, wow

pool was great

there are not special places for kids, only one inside

the gym and the spa were excellent, i had 2 massages done on the same day.

well decorated rooms and spacious

spa time was the best, everybody is sweet and nice there

the entertainment provided from piano bar music to live music nightly

casino by entrance worthless

like spa treatment, photos and so forth

the beach asking if you want to hold a monkey or parrot (of course for a couple dollars) and the spa guys asking

- the resort as a whole - calmness (hotel was not very crowded) - the massage offered at the spa - some of the

spa was extra

some things like wifi and spa (massage) are expensive

big gym and good spa treatment

the staff is extremely friendly. the spa was fabulous!

also, we loved the bar and coffee shop in the lobby

the room service team doesn't refill your mini fridge or provide water regularly

soccer field + basketball, picker ball, and tennis courts, casino, spa, gym, and a theater

booked at punta cana spa and resort but on arrival after a long 9 hour flight and queue any the airport there

booked at punta cana spa and resort but on arrival after a long 9 hour flight and queue any the airport there

good food (especially the restaurant el dorado (steakhouse) and sumptuori (japanese) - clean and spacious rooms

we were incorrectly charged an additional usd 200 for spa treatments

the best spa day ever

daily entertainment for families, spa is amazing

nice gym and spa services

i also loved the spa area

the spa experience was incredible and a beautiful facility

when asked for room service and to refill mini fridge the workers were great

love the restaurants and the spa and poolside. beaches very good.

spa needs to rotate music (it was the same song on loop the entire time

the main pools and spa pool have moldy grout and need more maintenance

the spa was heavenly, and the deep tissue massage was out of this world

spa was fabulous

the room i was assigned was grey and sad (it's what they had available due to my early check in) but when i

night noice from popular bar next door

no microwave and same breakfast everyday

for 2 night and valued for the money it was the only option there, easy to get around and free parking

dirty pool

the room view was oceanfront (charming) the spa ladies were outstanding

front desk staff, and the staff at the spa particularly

the spa was nice and the gourmet restaurants which were included were nice too

the people who were offering excursions and spa treatment were like salesman

excelent spa area, excelent lunches and dinners

sales people from spa and excursion group that trolled beach and pool area

that it has so. many options like a spa or different restaurants

the resort staff were at times a bit too eager trying to sell additional services, such as spa treatment, tours

spa was great (about $100/ person for a 2 hour session)

great massage at spa (choose rosanna)

spa on the room balcony didn t work

the beach was beautiful (soft sand, large space) and cleaned regularly by staff

spa prices are not worth it

spa & service was nice

the spa was lovely and the hydrotherapy was a cherry on top

the spa was one of my fav the hydrotherapy was worth it

i liked the layout of the room. the spa tub was a nice touch.

room service is inexistent

i booked a room with a private pool and it was perfection

yes, 24/7 room service was available but it would be nice to be able to visit an actual restaurant after

the yhi spa was beautiful and sooooo relaxing, one of the best massages i've had ever

the beach is amazing, the spa incredible and nice swimming

the spa was overcrowded and the massage rooms were uncomfortable

great place to take kids

you could order food but for kids around the pool a grab and go style would be better

the staff too were excellent except the bar staff would serve people who came to the bar after you

gabriel from the pool bar area, who without us even asking proactively approached us to offer the entire bar

our room was just ridiculously large, a kitchen, dining room, living room, insane bedroom, 2 bathrooms, a toilet

gabriel from the pool bar area, who without us even asking proactively approached us to offer the entire bar

suite with pool access was a dream