pool, room (bed, shower), dinner, checkin/checkout

facilities, no pool and gym. bar service isnt open to heat almond milk

terrible wifi. couldn't do my online class from the room.

the pool is fantastic, so is the breakfast and comfortable beds.

also the carpet is old the bedroom and gym doesn t have good view by the

clean, staff very helpful, parking available, good traditional breakfast.

all good but breakfast in the room was nice

there is even a window to let the lights in - the breakfast is very basic ( eggs or pancakes) -the toilet

clean, staff very helpful, parking available, good traditional breakfast.

- the staff is really helpful - the free parking

staff, the location, the high-end facilities are clean, the rooms are spacious, the buffet breakfast was always

beautiful hotel! so many nice features. the pool/spa is amazing

spa lockers not avaliable for hotel guests, only for members, this is very disappointing

we went to the spa with our robes from our room and were made to take themes fed and put in robes from the spa

great proximity to the airport. the spa and pool facilities are superb.

beside the bed, they were on the other side of the room, but the main problem was that the wifi

wifi was a bit weak in my room; functional but only in certain areas of the room

no dining facilities. bar bit dull.

live music every night in the attached bar and a full-service restaurant are also enjoyable

the laundry service was pricey, but i needed a few garments washed and they did a good job, same-day

the pool was closed, many other hotels have opened their pools now. the spa and sauna were open

the spa and gym are terrible

location is not the best. not gym or spa due to holidays.

comfortable rooms, nice bar and restaurant, very walkable area

tried to get coffee and a milkshake from room service at 11pm and was told the kitchen was closed

four restaurants to choose from, a well-equipped gym, a great pool and a lovely spa facility with separate

it took about a month and several emails to get information about the spa and the menu/ reservation for the

room is clean, spacious and comfortable

the beds were heavenly and i really enjoyed the pillows that spanned the width of the bed

spa is limited hours 10am till 4pm and sundays closed so if your visiting for business can t make

wonderful bar n restaurant

the gym, the service.

great location, free parking, clean rooms.

might be because of the pandemic, but your food is great and your room service should be open 24/7

parking and prices and no breakfast included

i found out that they have a spa in the 2nd floor because i walked by but the room doesn't have information on

bed was comfy sauna and spa were amazing breakfast was good

unfortunately, the spa with whirpool and sauna was not available

the location and the spa and the view

facilites looks older the employes at spa were rude, they told me i need an aponiment to use the steam room but

good hotel, specious rooms, comfortable beds, great gym, spa and pool, as well as tennis court

gym and spa area

the parking area smells and is too tight

and convenient location from flying in to the city easy check in and friendly staff pool and gym are a great

the pool and gym is clean and very good

nice view to the city the staff very nice friendly and helpful, nice swimming pool and big gym

location, comfortable bed and pillows, clean, good food, efficient room service

good room service

they open the door of my room for room service that i never ordered

the breakfast was quite expensive.

only one parking spa and the elevators are wey to small

no room service available at 10:30pm

excellent staff.. spacious rooms. balconies. kitchen in larger room. location.

common in guatemala to just give a bar of soap, but from a 4* hotel would have preferred shower gel, especially

basic gym with universal and cardio equipment

the pool and the spa were in renovation

the breakfast, spa and sauna

swimming pool and jacuzzi was great and our kids enjoyed it

hotel has really nice and large rooms, a comfortable bed, it is clean and it's got a reasonable gym

we liked having laundry facilities in the apartment

loved the spa that s always a nice addition

from the staff that goes out of their way to provide everything we needed, to the relaxing spa massages, the

due to covid, the spa and restaurants weren t full functioning so we couldn t use those amenities

location, good facilities for business meetings and conferences, the spa is exceptional with highly trained

the breakfast was fantastic

parking facilities, too cramped, very uncomfortable.

clean, big rooms. very comfortable. good gym.

parking inside hotel is a little difficult due to very narrow roads at basement

location staff at the lobby breakfast and dinning room staff

lady that was at the breakfast area was talking so soft and i could not hear her