the pool was perfect

the 2 bar staff in the casino were nothing short of obnoxious!

the wifi never worked

room service and most of the staff were lovely!

the breakfast was great

everything else on the breakfast bar was off limits

everything else on the breakfast bar was off limits

should have an american breakfast on the menu because a lot of canadians and america's visit there

breakfast costed extra money

at breakfast you need to choose between coffee and juice, whereas i prefer to have both.

we haven't used it but there is a nice pull and gym

great breakfast. good value.

the pool was heated and the gym was small but has everything for a great workout

room was fantastic, the pool was wonderful, and the gym was the best i've ever seen in a hotel

it was in a good location and the parking lot was secure so we felt very safe

views - uninterrupted view of all of san jose gym, pool and spa - very well appointed and not crowded at all

no spa options and a variety of menu

the spa and pool area was freezing... we could not use it because it was too cold

property was nice but not much options restaurants menu and no spa for the price offer is high price with not

the jacuzzi in spa is full of chemicals that produce a huge foam (looks extremely unhealthy/ unsafe)

everyone was very helpful! btw the spa downstairs had a great masseuse!

we thought we were in for a spa day, but there was only one outdoors pool and then the tiny jacuzzi inside of

also the spa on site was really nice

here before but have not used the spa services including the nail salon which i highly recomend

we loved having a tub in the room and enjoying the spa and huge swimming pool outside

wifi was unstable but a very helpfull technician provided support

wifi sometimes was slow

noise of the staff, cleaning, from the corridors and that they enter at 8am to room for laundry

the room, the shower, the gym, the parking, the buffet breakfast, excellent professional staff

wifi didn't work during my two day stay. restaurant is pricey.

hotels doesn't say the truth about the facilities : there are no spa facilities, no television, gym room is not

no such thing as a wellness spa on the site

breakfast was made fresh to order

breakfast cooked to order off menu

there was a full kitchen, it was not well equipped

spa and gym needs work and needs to work

lots of storage space, breakfast was okay, and having a spa and gym was nice.

booked it for the spa

the spa and gym equipment was not good the thread mill was not working

we were surprised to see that the room was two floors with two bathrooms as well as a kitchen

you can chose city view or poolside but city view at 2st floor is the parking place

there's restaurant and a bar close by

reserved a studio room because it had a small kitchen

denny s next door for breakfast

there is an also a sports bar next door, and they have okay food and drinks at reasonable prices

nice pool and access to a great gym !

the pool, the room, the bed, the staff, extras like an icecube machine on the floor

staff was wonderful, breakfast was scrumptious. room was very comfortable and clean. ud83dude0a

too many groups of students and kids

the swimming pool

the pool and spa was quiet and clean

) with spa pool

spa bath was unfortunately quite dirty with soap scum

the jacuzzi spa was quite cold

in pic was very deceiving it s a kids pool would have wanted a nicer place for my

was very comfortable, although the bathroom tile and spa were old and marked

spa bath, location, food and terrace.

room with a huge spa bath and shower

the facilities listed a spa but there wasn't one.

there is a lovely sky bar with some lovely flowers and plants around the edge

wifi was terrible and the breakfast could ve been better

good and stable wifi

the property itself, the bar-restaurant, the assistance parking, the staff and more...

breakfast was excellent and the wait staff at the restaurant were wonderful

wifi connection could be better.

the location the balcony in fitness room

breakfast was way to late should serve earlier

front desk girls are fabulous and the bar ladies

there seems to be a lack of consistency out of the kitchen and breakfast was a bit late

kitchen closes too early. they should serve at least pizza until closing time.

very nice staff, rooms are clean and a healthy continental breakfast.

wifi was good

we had to leave early so couldn t have breakfast. staff were very friendly and welcoming

breakfast was adequate with homemade biscuits

breakfast is good with homemade breads and jams

name on booking.com does not match name of hotel. profile says there is a spa - there is not.

excellent location, great breakfast, friendly staff

no good onsite parking, it's a super narrow alley and you have to leave your keys with the front desk in case

haggard arrival, the kindly whisked our bags away before settling us down for a delicious local breakfast in

breakfast was tipico costa rica and continental, but both were very delicious

spa and restaurant were both shut down, and the location made it difficult to get food otherwise

morning you could hear the workers, the hammers restaurant is not working anymore neither the spa (wrong

was beautiful, security was nice, neighborhood was quiet, room service was well provided

nice pool.

our kids enjoyed the pool

spa was wonderful

breakfast had good choice. location in quieter area of town which suited us well.

the garden and pool are beautiful and relaxing

the breakfast not very interest.

super clean, excellent staff, great breakfast.

location close to escazu pleasant staff good restaurant comfortable and secure parking lot restaurants and

a breakfast little more adjusted to european standards, but i guess they don't have many guests from

i booked it instead of another one, besides the location because of the gym

guarded free parking, decent restaurant in house

nice room, clean and comfortable. breakfast was excellent, good service.

we went to the spa and could tell it hadn't been used properly in a long time (the sauna wasn't turned on,

contains four restaurants on site with one open 24 hours, 24-hour room service and a full spa and hair salon

spa & sushi restaurant

the spa center is perfect too

could not view spa menu or restaurant menus on the tv

mall, i do not recommend, the hotel has an excellent staff, nice included breakfast, a small gym, and really

the free parking lot is great too

and it seemed odd that there is an adjacent casino

modern , nice bar, super gym

there was a misunderstanding on our room service order but when they found out about it, they took responsibility