the swimming pool water was dirty wish it was more a real pool.

the gym is a little bit tiny

great tv and wifi

no wifi, poor service and terrible breakfast

could use a bigger breakfast selection

fab gym facilities and spa

new hotel, perfect location, gym is great

room very comfortable. room service prompt.

the pool area was awesome

the hotel was clean and conveniently located. the kids had a great time in the pool.

lovely old building, great helpful staff, good wifi.

fireplace did not work properly but really did not need it

they also extended a late check out, even when they were sold out

you like you re from another planet, then you have to bring down to the reception your bag of laundry as it

no restaurant or room service

pool/spa were wonderful

there is a spa also on that floor

i highly suggest you take a look at the 12th floor's pool, spa and outdoor jacuzzi - it's a really nice setup

the spa was lovely, and the gym a good size

the room had a small kitchen, and a lounge separate to the bedroom, so it felt more like a mini apartment than

let us have an early check in and late check out. easy to got to from the train station

restaurant / bar could be open throughout the day for refreshments & an in room service menu

two separate beds, a view of the charming street, wonderful staff and a late check out

good bar / restaurant

clean, restaurant, bar on premises. staff friendly and welcoming.

new hotel, awesome gym and spa area

loved the swimming pool, spa and sauna, as well as the playroom

quiet and modern room, best hotel gym ever, nice spa and amazing staff

style and quietness. spa and pool are great too.

amenities are great - indoor spa with pool, jacuzzi and sauna and lounge zone with a lot of games and lounge

were not told the pool and spa was not available

pool was very old and needs updating badly. nobody working at spa center.

location, very nice room, excellent gym, great views, and they let us check in early

wifi was not available we tried serial times

ideally, room service to clean once during our stay would have been nicer or to refill the towels or

spa was closed, we had called to ask about hours of operation and they never told us it was out if

was also put off when some hotel stayers wore their clothes in the whirlpool/spa pool which dirtied the water

another pet peeve is no fan in the bathroom and the doors have glass on them so when you turn the light on

hotel accommodated our requests of early check in and adjoining rooms, without any hesitation

clean, comfortable bed, helpful staff, nice pool

staff are very friendly and good with kids

they didn t have water in the gym

good wifi

the location is great, very close to everything, and the sofa bed fit 3 kids!

gym was open and kids enjoyed trying out the equipment/burning some energy from being cooped up all day

pool and spa area, excellent and friendly staff, cool hotel design with heated outdoor pool and a park with

away from home; rooftop garden; year round swimming pool; spa environment; conveniently located in heart of

pool and gym were amazing

very good breakfast. heated swimming pool and a gym available. rooms are large and clean.

the pool and spacious above ground gardens are an oasis in the middle of busy and culturally rich city

spa was smaller than expected.

disappointed with the pool and spa facilities

good sized room, the comfiest bed, a spa bath and an amazing toilet all made the experience great

facilities were great , room , pool , gym , spa and business center

the spa is amazing and the staff is very nice and helpful

the pool and spa have been upgraded too

swimming pool and spa area is amazing and brand new

the view from the room and the spa was to die for!

spa and restaurants fabulous

renewed ! spa amazing ! room veeeery spacious

outside terrace is a bit close to a busy main road and i was surprised about the limited spa facilities

was closed the restaurant the spa the bar sauna also charged $144

priced, no sauna or spa as stated

room service was quick

location is very central, the staff is helpful and friendly, and the bar and restaurant are excellent

the pool and spa are were very small

the bed were comfy and there was a pool and spa available. good tea and coffee facility.

with an entire hockey team with parents drinking in the hallway until well after midnight and kids playing indoor

my kids thought it is a

had a good selection of food with yogurt (kids' version), hot cereal, cold cereal, bananas and apples for fruit

enjoyed spa water in the lobby!

main entrance is very inconvenient for family with young kids and elderly

pool was a little small, you couldn't really swim if there were kids in it

main entrance is very inconvenient for family with young kids and elderly

pool hard to swim laps in with kids in there

was great - well appointed room with a fantastic spa like shower

breakfast was generous & we thank you for providing us a wonderful stay

excelent wifi and shower

room's fireplace's flame wasn t functioning correctly

due to thickness of walls, i think my data and hotel wifi was not the best

terrific workout facility and spa i was at a meeting at the convention center this is really

location, the kids loved the pool food was great

this free wifi is fast enough to stream, so you don't need to pay for the enhanced

even though my kids didn't eat very much, we spent over $100 on breakfast

location was good. liked that we could bring our pet. nice everything open on holiday

modern design, lovely small pool not a diving deep swimmimg pool but very serene, spa like

was really hard to set, we had to go back to the front desk twice to reactivate our keys, room service was a

bar was well below average - understaffed, poor communication, worst signature cocktail we ve

great pool ! friendly staff !

pool area is really busy and kids going crazy in the pool

friendly staff, good breakfast

kitchen was a plus to prepare food

small kitchen in the room has everything

had young minors ( kids )and waiting in lobby after hours of drive wasn t a great start to begin with

the kitchen staff even made eggs without meat for us

i enjoyed the hotel amenities especially the gym.

the gym was very good, and the pool looked very nice although other people were using it

we had a hard time getting on the wifi

size, layout, shower, lighting, towels, corridors, parking, location, staff, gym, pool, decor, washroom size,

nice pool and gym

we also greatly enjoyed the scandinave spa and the discount the hotel gave us

clean, comfortable, small kitchenette, attention to detail, lovely and large spa like bathroom

the rooms are spacious and clean

they work with a very nice spa off site, however, an on-site spa, pool, hot tub would be better.

excellent location, spacious rooms equipped with kitchenette. the property is also pet-friendly.

nothing everything was great maybe less kids at spa ! when they are a lot there is no control .

pool and spa is open until 11pm, that s appreciated great bedroom, lot of towels, great

the hot tub (spa) was super foamy (more than usual), which means it hadn t been cleaned after many users

the pool area offered a whirl pool spa as well as the steam room

they didn t bother correcting it or informing me, so i had to guess my wifi password

pool and spa were very nice

the spa and pool are amazing...

pool and sauna and spa were awesome with incredible views

the pool and spa are amazing

spa facility

fitness/spa and the friendly people who worked there

staff in the spa were exceptional

we appreciated that the property offered indoor parking, a pool, spa & sauna.

were kids at the pool, in and out of the spa, until it closed at 10pm

hotel, big room with balcony comfy bed very quiet great service nice spa and delicious

was very comfortable; and the shower was like a spa experience

the staff was borderline rude and there is no spa in the hotel when i specifically selected that option

would highly recommend booking to go to the bota bota spa (10 mins walk away) through the hotel as they gave

spa bathroom and wonderful kingsize bed excellent location central to everything

ive and gourmand for morning treats, cafe stash for cozy polish food and pianist, bota bota spa and many museums

of the hotel (street, metro station) very dirty and unsafe at night, swimming pool and spa facility just

the spa didn t work at all, and the water looked very dirty

spa in the hotel is shabby

location, family friendly, staff very polite and approachable, kids liked the pool and i enjoyed the sauna after

great hotel, staff were super knowledgeable and friendly, clean, pool was great.

we would like to have keys for balcony lock just as a precaution for the kids

a good breakfast was included and staff

the amenities were also nice, the kitchen was complete with all necessary things needed

apartment was so spacious, clean and they were pet friendly!!! great great price for the value

clean with free wifi

thing is i would love for the jacuzzi in the spa be able to turn on the bubbles, but that s it

le staff vraiment gentils la piscine, spa et sauna wow

the decor the room the restaurant the pool sauna spa location is great

however a suggestion would be to add spa services like massages

sauna and spa facilities were spotless

did not appreciate walking to and from the gym/pool in workout clothes or bathing suit

amazing facilities ( pool and gym) and excellent location

we were able to do it all with young kids in tow

room was spacious, two queen size beds is what you need when traveling with kids, staff is nice and helpful

room service was not done during our stay.

the spa facilities are wonderful too

great location, great spa especially paul was exceptional

husband and i fled our four kids to the oasis of the spa and hotel william gray

everything from the spa all the amenities, beautiful room perfect location

to top it all off the spa was luxurious and professional, one of the best massages i ve had

the pool and spa area were most pleasant and very quiet during our stay

great location, comfortable room, great pool, spa and gym

pool and spa very nice

i had selected this hotel specifically because i wanted to have access to a pool and full spa facilities

we enjoyed using the pool/spa and hotel staff were friendly