comfortable beds, great beach (it s also kept clean from possible seaweed), great massages and spa experience

the spa looked good but i did not use the service

downstairs, you need to go there to figure out the menu, if you want to see the price list of the spa you need

spa is great

the massage at the spa was good but very expensive

they don't include at least one spa treatment like a massage with your stay

the spa was relaxing

the plunge pool and spa was amazing

i also booked a massage in the amazing spa which includes a hydrotherapy session

andrea at the spa was very welcoming

the hydrotherapy spa is a must

breakfast was always amazing and lots of choices.

great kids club

room are nice and clean. lots of different options for pools and restaurants. friendly staff.

in addition the gym is very small

the spa and massage on the ocean was the best part of the hotel stay.

we had access to ventus at marina el cid spa and resort next door, which offered a number of great amenities,

the spa was nice, overpriced they give free facials & hydrotherapy with other purchases

the spa was outstanding - hydro therapy and a couples massage were well worth it

i don't think kids should be allowed at the nicer dinner spots either

spa prices were quite expensive if you are interested in a treatment during your stay that might be

the spa prices are little be expensive.

the spa is very nice and i had an amazing massage

nelly in the spa was wonderful as was martin, the activities coordinator

the adults only pool was fantastic and i can't wait to go back to the spa again

a huge room with a large bathroom and hydro bath lots of programs and happenings good gym and spa facilities

the staff was very friendly and i enjoyed the spa experience

service the best in the world thank you dream jade reviera cacun resort & spa for everything .

the spa receptionist. very unwelcoming and rude.

food, room, spa and staff were excellent

they heavily promoted this with the added incentive of a free spa massage

the spa is fabulous

rossana at spa was rude.

spa was

spa manager was very rude

the bed was very comfortable and there was sufficient space for storage along with a safe, nespresso machine

good bathroom (with spa bath

kids loved the all-inclusive side of things

the kids club was very well run and a wonderful addition

there are several activities during the day, which the kids loved

with plenty of dining options and the preferred club benefits were great, enjoyed a day at the spa on site

a la carte restaurants), great staff, nice night shows, good cocktails, nice n clean rooms with spa bath, spa

spa is very small and twice we had to ask to have the dry sauna looked at because it was not hot

the spa was top notch

the spa was excellent

the pools were nice and clean. the spa was very nice. the food was ok.

spa was significantly lacking in ambiance, amenities and quality of facility

; on fridays there is a mini market in the resort where you are accosted by the vendors, the spa is the most

there was a masseuse in front of the main dining area trying to sell massages and spa services

spa was nice

for example shop and spa and tours/taxis are

not good, the beach was gross for swimming too much debris, room service was very slow as well as bar service

the breakfast buffet at spoon was very poor and lacking of basic things

like secrets moxche, the beach is terrible and the hotel almost doesn t have enough swimming pool,even more

there were no activities to do other than sit at a pool and drink. this is a party resort.

the spa was amazing!!!!

the spa was amazing

the restaurants, the entertainment, the staff, the spa (awesome-a must), the pool, and especially my room

we also liked the spa quite a bit

all the pools are awesome, i cant even compare one to the other because theyre all so spacious and set up so

hospitality, food, room service almost everything!

beautiful rooms and pool area staff super friendly

hard to get pool chairs due to members having first choice

pool and hot tub are rough

pool, restaurants, disco, and jacuzzi!

the rooms were clean, the food was good, and the pools were fantastic. the spa was amazing

the food was good and the room was spacious, clean, and had an amazing view

loved the spa and the grounds of the place

manuel - spa attendant extrodinaire

we love the hotel, and the spa is the star, is one of the best services i ever had

- the spa is a bit pricey, at least for us

front desk personnel at spa were rude and not helpful

we went to the spa pool and someone basically chased us down to see what we wanted

we loved the spa experience, in particular temescal

spa treatments very expensive. extra cost to use paddle board

activities and locations to enjoy with the kids are

the food was hit or miss, the pools and water park felt smaller than expected, and the room was more compact

there was something always available to eat, and room service is also 24/7 with exceptional service

my kids had soo much fun, restaurants were pretty good and fresh.

the resort is beautiful, the water park was a huge hit with our kids, and the staff was consistently friendly

the spa was also overpriced but the people were nice & the services were just okay

unfortunately our experience at the spa and our experience at check out ruined our chances of going back to

plus, the massage was wonderful - and the spa staff were very accommodating, as they could only get us in for

of raw sewage near spa area

we could not use the room for 2 hours each day during the stay and had to use the spa toilet which was inconvenient

when we got to the spa they told us the discount would be applied at check out

and it can take forever to get a shuttle to go all the way to the furtherest property for breakfast or dinner

the room service was very good, good selection, good tasting quick food and the employees delivered

long lines for nightly buffet not cool with young kids

45 min wait for room service is fine but not if the food reaches to you

services, food, spa, pools, and staff were great

the spa in the casitas was incredible

the spa is really nice and i enjoyed the hydrotherapy

great range of pool and food and beach options, as well as a spa and entertainment

>shuttle wait times >lack of clarity about the details of reservations and activities >high pressure

the bathrooms in the spa were dirty. all of them.

the spa is very expensive so get you mani/pedi at your local salon

expensive at gift shop, taxis and spa treatments

and the spa was amazing as well

spa was very relaxing and they had daily specials for different treatments

that you would normally have, because the speciality restaurants for this level are not open, the spa is not

pool chair - you have to

size, pool configuration, tiered pricing, upsale pressure.

which feels abusive ud83dudecf room spacious and comfortable good shower and water pressure

at all bars is for diamond club guests (which we thought was pretty insane but ended up ordering room service

we also visited the spa which was excellent but a bit pricey

when my friends and i went into the spa steam room we were locked inside

the spa, the room, the food

the staff is friendly and the spa was phenomenal

the spa and hydrotherapy was mind altering (thank you paulina & cecilia)

is family and most of the restaurants are in the family section along with every other facility (spa gym

wonderful spa experience

the spa also felt overpriced, which may not suit everyone s budget

once it s redeemed, you only get 10 percent off wine and you can t use it for all spa services

and the spa was amazing as well

the pool side staff are very attentive and they offer all sorts of nibbles (water melon etc)

breakfast was amazing, the ambience top notch, staff went above and beyond to make it really easy

hotel premises and rooms are spectacular, beautiful, very luxurious and well decorated, very nice pool and

front desk, to the genuine staff in every restaurant and bar, housekeepers, gardeners, security, spa attendants

spa was definitely worth it, we recommend getting a massage

we got a couples massage in the spa and it was amazing

spa was amazing

the spa massage area seemed like it was an after thought to the resort which is unfortunate because it

room, spa and main pool.

there is an entrance directly to water park from this hotel but it s closed

wished they had a kids club (not just the activities at the pool area) and proper performance night shows

top quality facilities - the main pool, the beach club, golf course, water park, etc

water park and cirque du soleil show were the only good parts-the kids enjoyed it

room service did not seem to work via the app and no menu available

and the only other criticism is that they let kids in the area of the pool bars which doesn't make sense since

this can be challenging for young kids or older adults

was when my daughter participated a couple of times in performances at the lindo theater with the kids club,

water was just the right temp; waves were perfect for floating with an occasional jump - kids and adults alike

properly all inclusive, we only paid for a few extras that were clearly additions (spa and so forth)

last, but not least i had the best spa treatments with mayte

four of us had great time, their restaurants and spa were top notch

and places to go food was great entertainment was great definitely recommend a massage at spa the swimming pools

and spacious rooms, wonderful views of the ocean

food excellent, water park great, pools great.

i liked the star camp for the kids

hotel, very nice pools for kids

very kids friendly, so if you're looking for camp from 9am to 9pm, or special places for the kids this

experience was incredible; the hotel is really big and has many fun activities for adults and kids to enjoy

facilities are beautiful , the rooms are spacious and well equipped

by the way, world class spa in every aspect too, my wife and i enjoyed a very good 80 minute massage there

spa center is nice

was charged for some spa treatment i don t recall having

the spa treatment i received was exceptional

the spa is too expensive more than 200usd for the cheapest massage, but his doesn t make sense at all

resort credit is a total scam, what they don't tell you that you can only use a small portion in spa and remaining

liked the facilities the pool and the spa is amazing

the spa service is very expense

very clean , breakfast was great , spa massage was great

we enjoyed a couple's massage at guerlain's first spa in latin america, as well as a sunrise meditation and

the spa was gorgeous and morning yoga with blanca was wonderful, be sure to sign up beforehand though

the kitchen / food is excellent but a bit to expensive

breakfast is great

is not fluent enough to communicate over the phone and require 2 phone call for most of my room service request

was phenomenal, from the swim up room to the restaurants to the beach to the spa to the entertainment

the spa is also amazing and i would highly recommend the massages because it comes with an hour in

spa was fabulous

spa was incredible

the spa was top notch and the hydrotherapy was rejuvenating

the best in riviera maya (maroma beach), the quality of the food is great, not a crowded hotel, spa is great,

spa therapists could be better for hotel playing in this league price wise

were over priced (even though good quality) - food, drink and especially the spa

we enjoyed the spa facilities, the restaurants, bar, pool and beach

our kids were obsessed with our private pool

also, no list of spa prices

and the spa

fitness centre was nice, but opening at 8 am, which is a bit late for me to start a workout

in the roof of our terrace dinners in a closed room (shoes needed), except of course through room service if

the food at each restaurant was fantastic, and the cocktails at the bar are great

the spa services were in my opinion overpriced for the value they provided.

the spa experience was nothing short of incredible pure relaxation

even room service felt gourmet

himself and our evening butler, aldo, which became our go-to for everything from ordering room service to

private secluded beach with top notch service, good food and drinks straight to your private pool/ beach

unable to use the spa because it was closed for an extended period of time (15 days) and we were not made aware

staff 10/10, facilities 10/10, spa 9

cocktail bar, pool, ice cream, taco shop, copal, black iron, kita, ava kids, swim up bar, buffet, valet,

the pool staff had enough different activities nice and clean beach

sound system in the theater was top of line and so was the case with the gym, spa, nightclub and everything

goes to an auberge on a budget, but one small nit i can t let go of at the spa (to be clear, this is

loving the coffee cart in the morning and i can t wait to visit the spa and do their signature ritual with

the cenote in the spa is fabulous

she would help us having our kids food pre-ordered and ready for them at diner time

the family pool is great

we enjoyed the atmosphere, excellent dining options, beautiful pool, and fantastic beach club

the hotel is very family-friendly with kids menus and other accommodations, we were extremely disappointed

mosquitoes pool

the rooms are very spacious and comfortable

there were enough activities to keep the kids entertained

bar at beach area

lastly, the loud speaker activities by the pool destroyed any relaxation that could of occurred

at the bar was loud, no area for latino or any kind of dancing, more attention to taking guests into town

were close to most attractions, food was great, most staff were super friendly, we received a spa day pass after

beauty spa and small shops were all a good size and had everything that you would require as the city is

room service never come to room

also, more food option on the after hours room service

breakfast was about the only time they served good meals

awesome amenities - beaches infinity pools spa with an awesome hydrotherapy circuit snorkeling paddle boarding

spa services were priced way beyond any 4 5 star resort i have been too very disappointed but do

we read reviews before we went how spa prices were exhorbitant -many felt ridiculously priced

especially the service and the spa was the best i ve ever been too

the complex itself is unreal, with pure and isolated beaches, spa and nice big infinity pool with bars

bed could have been more comfortable and spa was quite pricey

the upkeep of the resort was great, the spa staff

was just ok, beaches were covered in seaweed, mani/pedi at the spa wasn't good, coffee shop didn't open till

spa should improve the hot tub area. music at fun pool was way too loud.

moreover, all spa services are not included

quality resort with facilities, great pool (although a little cold), spa and beachside is a wonderful getaway

the spa was so relaxing

there were a good number of restaurants offering different type of cuisine and the spa at the hotel was incredible

the spa and restaurants.

the reward is a useless coupon book for extra services like the spa or bottles of wine

the package we paid for was supposed to include a $150 usd spa credit per person and when we got to the hotel

just small note - we were not happy about spa opening hours and joga class times, both should be available

waiters, bartenders and cleaning staff really make you feel as a vip, the beach was great and the spa really

cocktails by the pool, breakfast in agua marina restaurant was excellent and the spa facilities were incredible

the spa was spacious and relaxing and the massages we received rival some of our best experiences

the jacuzzi in the spa was not working all four days, but the massages were fantastic

about our stay at the westin resort and spa was wonderful

spa was

the actual spa was so nice also - definitely recommend taking advantage of that

great hotel. hotel employee was so nice. free parking. love this place

the only downside for us as we opted to eat in town two out of the 4 nights because after eating breakfast and

hotel, stunning location, amazing service and great food (especially breakfast and punta bonita), privacy and

the staff, the selection of restaurants and the spa was really nice

room was luxury (spa bath, deluxe shower, comfortable king bed, balcony) the views were great the service was

i also had a wonderful spa experience to top it off

size, amenities and sound insulation breakfast quality and variety hotel location, facilities and

the bar has sports on making it very unpleasant to hang out in, but the drinks were good

i recommend booking yourself a spa treatment, it was divine

the gym is better than most hotels and resorts, and the spa is fantastic

the spa facilities were wonderful, and the massage by isabelle was incredibly relaxing a highlight of

was very clean and a lot off good offers like spa pool and beachfront

the massages and spa are also fantastic

and comfortable room - bed firmness was actually perfect for me spa was excellent - lovely jacuzzi and best

loud music at the swimming pool, the spa you can use only, if you take a massage which is in other hotel the

loved the spa experience

the ladies in spa have such a calming nature i got a massage from mrs

location super clean nice beach nice amenities fun staff, champagne breakfast bloody marys, the cafe downstairs