when we got to the spa they told us the discount would be applied at check out

awesome food! great pool activities and facilities

noisy rooms, not very comfortable, cold swimming pools not suitable for little kids

kids club was cool and also had outdoor activities like mocktail making

we came late with the kids so we did

the spa is really nice and i enjoyed the hydrotherapy

great range of pool and food and beach options, as well as a spa and entertainment

services, food, spa, pools, and staff were great

the spa in the casitas was incredible

the variety of food and pools

flora and fauna were lovely as well as the extensive pool area

i tipped at the bars and restaurants where you had to make a reservation, i didn't consider it necessary or

this can be challenging for young kids or older adults

water was just the right temp; waves were perfect for floating with an occasional jump - kids and adults alike

ice cream for kids

room, spa and main pool.

room, spa and main pool.

has a water park

the pools are amazing, each with its own features and design

and more perfect if you want to cook something simple in your suite s fully equipped kitchen

food excellent, water park great, pools great.

cold pool water

kids club: a definite highlight, thanks to the wide range of engaging activities and the enthusiasm

experience was incredible; the hotel is really big and has many fun activities for adults and kids to enjoy

the pools plus water park features were a big hit with the kids

the kids loved ordering virgin pina coladas

this is a must, especially if kids are around

pool staff was attentive

we found out only later that there is free room service, something which they failed to mention at check in

did not like the fact that you have to take a shuttle to access the resort

spa was amazing

front desk, to the genuine staff in every restaurant and bar, housekeepers, gardeners, security, spa attendants

the spa massage area seemed like it was an after thought to the resort which is unfortunate because it

we got a couples massage in the spa and it was amazing

spa was definitely worth it, we recommend getting a massage

of raw sewage near spa area

plus, the massage was wonderful - and the spa staff were very accommodating, as they could only get us in for

the spa was also overpriced but the people were nice & the services were just okay

we could not use the room for 2 hours each day during the stay and had to use the spa toilet which was inconvenient

unfortunately our experience at the spa and our experience at check out ruined our chances of going back to

the bed was very comfortable and there was sufficient space for storage along with a safe, nespresso machine

good bathroom (with spa bath

hard to get a chair poolside in the adult pool area so we sat by the lower pool which was perfectly fine

my husband particularly liked the gym delightful it most definitely felt like a week od luxury for us would most

pool swim up bar did not stay open late, it was usually closed by 5pm when the sign near the pool reads

a huge room with a large bathroom and hydro bath lots of programs and happenings good gym and spa facilities

the spa receptionist. very unwelcoming and rude.

the massage at the spa was the best i had ever had

the staff was very friendly and i enjoyed the spa experience

food, room, spa and staff were excellent

the pool side staff are very attentive and they offer all sorts of nibbles (water melon etc)

breakfast was amazing, the ambience top notch, staff went above and beyond to make it really easy

hotel premises and rooms are spectacular, beautiful, very luxurious and well decorated, very nice pool and

was phenomenal, from the swim up room to the restaurants to the beach to the spa to the entertainment

the spa is also amazing and i would highly recommend the massages because it comes with an hour in

the spa was top notch and the hydrotherapy was rejuvenating

spa was fabulous

spa was incredible

the spa was gorgeous and morning yoga with blanca was wonderful, be sure to sign up beforehand though

we enjoyed a couple's massage at guerlain's first spa in latin america, as well as a sunrise meditation and

the food was always so fresh and delicious, and the included breakfast was fantastic with homemade tortillas

very friendly beach bar open until late evening

is not fluent enough to communicate over the phone and require 2 phone call for most of my room service request

the spa was outstanding - hydro therapy and a couples massage were well worth it

we had access to ventus at marina el cid spa and resort next door, which offered a number of great amenities,

the spa was nice, overpriced they give free facials & hydrotherapy with other purchases

the spa and massage on the ocean was the best part of the hotel stay.

most staff were helpful! bar staff and waiter staff were the best! the rooms were big

the hydrotherapy spa is a must

great kids club

breakfast was good in both selection and taste.

room are nice and clean. lots of different options for pools and restaurants. friendly staff.

not good at all if you travel with kids and elder people

food was delicious-not one bad meal; the spa was serene; proximity to the beach was excellent and the property

the spa was spacious and relaxing and the massages we received rival some of our best experiences

the package we paid for was supposed to include a $150 usd spa credit per person and when we got to the hotel

just small note - we were not happy about spa opening hours and joga class times, both should be available

cocktails by the pool, breakfast in agua marina restaurant was excellent and the spa facilities were incredible

the rooms are very spacious and comfortable

pools were amazing, good thing was that adult´s pool was separated from family pool

at the bar was loud, no area for latino or any kind of dancing, more attention to taking guests into town

basketball hoop in the pool, waterslide, beach and pool volleyball set up, billiards table in the bar which were

bikes are for adults only, so young kids could not use them

we enjoyed the atmosphere, excellent dining options, beautiful pool, and fantastic beach club

the hotel is very family-friendly with kids menus and other accommodations, we were extremely disappointed

mosquitoes pool

were close to most attractions, food was great, most staff were super friendly, we received a spa day pass after

beauty spa and small shops were all a good size and had everything that you would require as the city is

beach, pools, food, entertainment

also wifi was

room service costs $120 mxn pesos

also, no list of spa prices

and the spa

i loved the pool at my room patio

in the roof of our terrace dinners in a closed room (shoes needed), except of course through room service if

bar 24 very slow on serving coffee , and not getting the breakfast orders right!!!

the cenote in the spa is fabulous

loving the coffee cart in the morning and i can t wait to visit the spa and do their signature ritual with

goes to an auberge on a budget, but one small nit i can t let go of at the spa (to be clear, this is

she would help us having our kids food pre-ordered and ready for them at diner time

she would help us having our kids food pre-ordered and ready for them at diner time

the best in riviera maya (maroma beach), the quality of the food is great, not a crowded hotel, spa is great,

were over priced (even though good quality) - food, drink and especially the spa

spa therapists could be better for hotel playing in this league price wise

we enjoyed the spa facilities, the restaurants, bar, pool and beach

breakfast and lunch menu was excellent, food variey offer for dinner not so good.

they upgraded us to a really nice room for very little extra, with a view of the river and the golf course

loved the service at the restauarants, the pristine pools and amenities

levi at the pool by the beach, adalberto the waiter at the mexican restaurant and adin at the lobby

the buffet breakfast at laguna was closed

although, suitable for families with kids as well

the spa services were in my opinion overpriced for the value they provided.

the spa experience was nothing short of incredible pure relaxation

stay was above and beyond, from the room service for every meal if we wanted (the room service breakfast on our

we mostly dined at the restaurant for the bungalows and in room service

breakfast served to our room in the deck was amazing

spa is exorbitantly priced

the pools are so well taken care of, the restaurants are amazing and the spa was fantastic

spa should improve the hot tub area. music at fun pool was way too loud.

moreover, all spa services are not included

the upkeep of the resort was great, the spa staff

the only downside for us as we opted to eat in town two out of the 4 nights because after eating breakfast and

hotel, stunning location, amazing service and great food (especially breakfast and punta bonita), privacy and

the spa is fabulous

they heavily promoted this with the added incentive of a free spa massage

my husband had a massage on the beach from the spa an it was amazing

massage/spa employees

t have a mini bar in your room, no 24 hour room service, with 4 pools, no jacuzzi, only at the spa (jacuzzi

spa is great

the adults only pool was fantastic and i can't wait to go back to the spa again

nelly in the spa was wonderful as was martin, the activities coordinator

the spa prices are little be expensive.

spa prices were quite expensive if you are interested in a treatment during your stay that might be

we paid extra for a spa massage and used our coupons-it was an amazing

i also booked a massage in the amazing spa which includes a hydrotherapy session

ladies at the spa were great

the beach, lobby, restaurants, bathrooms, preferred lounge, bars, and spa were all immaculate

they don't include at least one spa treatment like a massage with your stay

the spa looked good but i did not use the service

the spa is amazing and very relaxing

the massage at the spa was good but very expensive

downstairs, you need to go there to figure out the menu, if you want to see the price list of the spa you need

spa is great

quality resort with facilities, great pool (although a little cold), spa and beachside is a wonderful getaway

the spa and restaurants.

there were a good number of restaurants offering different type of cuisine and the spa at the hotel was incredible

the reward is a useless coupon book for extra services like the spa or bottles of wine

the food, service, spa and activities were excellent

a la carte restaurants), great staff, nice night shows, good cocktails, nice n clean rooms with spa bath, spa

with plenty of dining options and the preferred club benefits were great, enjoyed a day at the spa on site

00 spa coupon from zylara cancun a sister hotel and the receptionist answer with a big laugh that they

the spa was top notch

the spa was excellent

spa was nice

there was a masseuse in front of the main dining area trying to sell massages and spa services

spa was significantly lacking in ambiance, amenities and quality of facility

the pools were nice and clean. the spa was very nice. the food was ok.

the rooms were large and very comfortable, spa jacuzzi was great fun for our family

the spa was great, would have loved an unisex sauna, steam room and pools to assist with wife.

make sure you try the spa its incredible

spa facilities were closed which is part of experience.. not their fault..

food, drinks and extra activities like golf or spa are very pricy.

the spa was very nice but again extremely expensive

the beach is a 25 min walk or a 5-10min wait for a golf cart plus another 5-8 min journey to the actual beach

laundry pods are included, water to fridge is filtered to drink, etc

even after its renovation, pool decks were dirty and cracking, the overall feel of the property is worn and

the spa was incredible. and the staff so lovely.

i also had the best massage of my life at the spa my a woman named ying

heated pool and jacuzzi, spa treatments (thai massage), rainforest (water circuit), sur beach club, saffron

the rainforest experience at the spa is a must

super secure beautiful, the spa

for example shop and spa and tours/taxis are

the breakfast buffet at spoon was very poor and lacking of basic things

the app you use to order room service had a few bugs.

the pool staff were very nice and the rosewater restaurant was excellent.

like secrets moxche, the beach is terrible and the hotel almost doesn t have enough swimming pool,even more

the spa was amazing!!!!

we also liked the spa quite a bit

the restaurants, the entertainment, the staff, the spa (awesome-a must), the pool, and especially my room

very good. spa was excellent!

the spa was amazing

beautiful rooms and pool area staff super friendly

pool and hot tub are rough

pool, restaurants, disco, and jacuzzi!

hard to get pool chairs due to members having first choice

hospitality, food, room service almost everything!

we love the hotel, and the spa is the star, is one of the best services i ever had

- special shout out to oliver and colleagues at the buffet, angel at the pool bar, yolanda at the spa and the

loved the spa and the grounds of the place

the rooms were clean, the food was good, and the pools were fantastic. the spa was amazing

the food was good and the room was spacious, clean, and had an amazing view

front desk personnel at spa were rude and not helpful

- the spa is a bit pricey, at least for us

surprise decorated our bedroom with chocolate cake, sparkling wine and a birthday message on the bed

spa treatments very expensive. extra cost to use paddle board

incredibly surrounded by beautiful animals. service very good. good spa thalassotherapy

the staff is friendly and the spa was phenomenal

when my friends and i went into the spa steam room we were locked inside

the spa, the room, the food

spa service was superior

the spa and hydrotherapy was mind altering (thank you paulina & cecilia)

my spa experience was

is family and most of the restaurants are in the family section along with every other facility (spa gym

wonderful spa experience

the spa was great and the workout room was huge with everything you need

the spa also felt overpriced, which may not suit everyone s budget

the spa is a must on the do-to list

the bathrooms in the spa were dirty. all of them.

and the spa was amazing as well

service, food was better than most all inclusives visited before, spa was amazing, room and housekeeping was

spa was very relaxing and they had daily specials for different treatments

pool was great, spa was everything

downfall is they don't have hot tubs or anything except for in the spa area, so all the water temp is the same

the villas also come with a free spa day and massages to help you feel even more relaxed

spa was ridiculously over priced

loved the spa and the nightly entertainment

highly recommend the spa massages

personal at the spa yadira, virginia, elena and bruno were top notch with service for customer

spa couples massage was an incredible experience

all the spa facilities (sauna, steam room and hydro tub) could be warmer

the spa was outstanding

that you would normally have, because the speciality restaurants for this level are not open, the spa is not

excellent choice for kids , amazing facilities , clean overall

location was amazing, carlos in the bar was awesome. our room and butler were amazing as well.

of the few positive aspects ud83cudfa2 water park nice concept and fun for kids poor

staff, bar did not helpful

the spa is the best of any resort we have ever been too and we've stayed at a lot of different resorts

spa was wonderful one of the best i've ever been to i loved it

the spa water circuit is brilliant

the only spa service we booked was the water ceremony, but it was amazing, and we would've gladly stayed

the room, spa and restaurants

the spa was good, the selection of restaurants was good

spa hydro circuit was nice

spa service was bad.

loved the room, the bed was awesome, very spacious, we got a bath tub super good, shower and toilet were separated

were great, staff very friendly, drinks were great, activities were great spa experience was great premium wrist

the spa was the best. the facilities were great. the staff were great.

with sales pitches, privacy light on room didn't function so constant workers barging in and spa credits were

was charged for some spa treatment i don t recall having

facilities are beautiful , the rooms are spacious and well equipped

by the way, world class spa in every aspect too, my wife and i enjoyed a very good 80 minute massage there

the spa is so old and the pool is not heated

couldn't walk anywhere without being asked to buy something or go to the spa or see a presentation

minor things like the a/c leaked we reported it but they didn t fix it, the spa en other stores at the resort

the spa - babor italian restaurant locanda- food and service were great mexican and theatrical shows-

and i definitely recommend the spa massages

pool bar closes @6m even tho the pool is open till 8pm

room service was not so perfect, since is just available from 6 am to 10 pm, i think it s better

need to allow 2-3 year kids to the kids area, because many of us have kids that age

there are activities for kids such as bowling and a game room

the staff at the privilege bar were consistently inattentive and unwelcoming, making us feel like an inconvenience

the spa reuben was excellent

spa facilities were fab, treatments (facial and scalp massage) were amazing

of staff around upselling on bonus items: spa visits, bottles of champagne

my friend wanted to pay for her breakfast after waiting in the lobby, the manager came later on to say she

at the manglar bar was amazing