the staff were very courteous, and the pool area and hotel was exceptionally clean.

but it should have a park for kids or any outdoor sitting area

wifi worst quality that i had used.

the guelph area where we stayed got at least 4-6 inches of snow, and the parking lot wasn t plowed saturday

there was not enough space to falicitate guests other than the breakfast area

room was so dirty and smelt so bad, only one person could connect to the wifi at a time, didn t have proper

kids running in the hall all hours of the night

was gross kids screaming through the halls and staff didnt seem to care kept up all night tournament next

was a no pet clause, however one morning i heard scurrying feet above me that sounded like a small dog

nice staff and importantly to me, pet friendly

the pool and spa area were fantastic.

to do with the hotel, but wow there was a big puddle in the parking lot one evening

it s was same food every morning nothing changes noting added no gym available coffee creamers in the room

great breakfast!! very clean

is very friendly, enjoyed summing, pool area was very clean and very well looked after

pool and spa were under construction- was not able to use

thy have. pool and starbucks in the lobby and thy have a restaurant

it was kitchener after all, not montreal or ottawa

i wish the restraunt and bar was open

the wifi went down and stayed down for the majority of our stay

advertised on site, gym included and spa also the breakfast was supposed to be included

the advertised spa was out of order and the sign was not new

because of covid there were no spa pool

no spa available

i would stay here again when in kitchener ontario

pool & spa were great

the pool is good, but they have taken out the spa (covered over with cement) and the sauna did not seem to work

the bed was very comfortable and the bedding was spa like

wish i knew they had a bar earlier

breakfast and coffee was delicious

ordered room service

kids screaming and playing hockey outside of our room and running up and down the hallway

beds comfortable, staff friendly, pool and gym

brought our pet with us and it was great

there are kids running around when it's weekend days and nights.

had a king suite with a spa bath

com and paid for a superior king room with spa bath and fireplace but when we arrived we were given a regular

was a clean and nice sized room with a microwave, bar fridge and a little coffee maker

definitely want to come back when the pool and gym are available

wifi wasn t very well explained and tv remote didn t work properly remote showed signs of wear

the room was clean and pool and spa were open and very enjoyable

i loved our room with the spa bath very nice and relaxing

great service and housekeeping. pool and spa included, even sauna. excellent internet. quiet.

staff were excellent, rooms lovely and clean, spa facilities great. parking great.

the spa and pool are very good for relaxation