spa was closed this week

facility was rather run down. spa out of service.

no spa and pool available at the time

the spa was by appointment only

great swimming pool and hot tube, the gym equipment is surprisingly new for a hotel at this price point

spa outside in the garden

the room was clean, the continental breakfast had varieties of food, kids enjoyed the swimming pool

staff were great and accommodated us with an early check in due to being in town for a wedding

pool and hot tub are great fun and clean, beautiful garden to enjoy before bed, great breakfast,

pool, gym, and sauna were very neat

wifi reception was poor while tv reception was good but we were disappointed that pubic channels

would love to see a better set up for parents with 4 kids

wifi in a quite area of the city but only a few minute walk to many restaurants and bars

laundry and gym available onsite

location; proximity to second beach pool was great for kids.

food pool spa :)

really great staff,beautiful views,spa was amazing.

could do with an update to the pool area to include a better jacuzzi, and spa type area.

i hope to use the spa and gym next time but utilised the pool

the spa the bikes the pool the h2 restaurant

guest laundry in basement

cannot beat the hotel location, plus parking :) the room had an amazing view

laundry onsite

laundry for guests. jug/kettle supplied.

early check in free parking friendly staff amazing location for the money

the spa was closed and the sauna. home service plates left in the hallways all day

the pool area was nice to have, shame the spa has shut

spa closed and i wanted a pedicure. washer/dryer broken.

spa bath was excellent and kitchen facilities were great

fee for parking lots and the indoor spa offered with my reservation was closed short before my arrival

yoga mat, umbrella, coffee maker etc available in the room quite impressive gym, spa is quite basic but ir

not a negative but shame spa was being renovated as i would have liked to visit this

no spa despite claim. small room and relatively expensive. no other facilities

spa service/menu really, just an on call massage option you can book in advance

i would also mention that there is no mention of the spa on the website and having to go back and forth with

rooms and absolutely incredible attentive service at reception spa and restaurant and

pool and spa were a bit tired. need inside solution.

i am disappointed with the staff at the spa

staff were extremely helpful, and we were able to use the spa facilities after checkout to freshen up for our

you stay in hotel access to spa facilities would be nice

lovely pool and spa facilities

the spa was not very hot, and was a bit small. pool seemed a bit turbid.

the pool water was a bit cloudy & the spa was not working.

spa not working

pool and spa area was pretty tired and could do with an upgrade, the spa was dirty with hair and grease

the single room i booked was very spacious and clean, with a couch, dining table and a full kitchen, even

perhaps the swimming pool area might need some refreshing, but nothing to complain about

these pet amenities are usually included in the price for cheaper

we enjoyed the swimming pool and steam bath and used the guest laundry facilities

managed to clue in on it and everything was sorted pretty quickly and i even got an early check in

comfy beds and excellent room service food

i liked the breakfast buffet and the gym

cost of parking and cost of pet fee.

room service

when we ordered room service on friday night, we told the person who delivered our food that the phone on the

little disappointed with the pool/spa area, would ve been good to have a sauna/steam room.

i love the hotel spa and gym, in the morning we went to the pool for a swim and had a nice breakfast

it s beautiful, classy, has a gym, pool and a spa and a 7 star restaurant

locality, comfy beds, balcony, spa pool,

the pool/ spa area is fabulous

i loved the vida spa (eyebrow tinting by rosario and booked by friendly front desk personnel, who also called

room service was always on time and i the spa was fabulous - i will be returning on my next trip thank you to

great location, comfy room and bed, pool and spa for use downstairs, early check in possible.

had great facial and massage at spa with oma

reception could have printed the spa and places to eat within the hotel better.

from check-in they made sure that we had a room that we would be comfortable in with 2 kids

room had 2 double beds which were a bit small for 2 adults and 2 kids.

the gym and pool area were great

ginger bar is a great place for drinks and food

closed as we arrived and there was no late night room service

the spa didn't have the best viewing window. the sauna wasn't turned on all the time.

there is a rooftop spa but it was not operational and

no towel for the pool and spa you have to bring your own

there is no milk supplied - but coffee is (no tea) the hot spa (jacuzzi) is broken

like a hotel from 2003 spa is broken looks like it s been broken for years

the staff were wonderful and especially restaurant, reception and spa staff were welcome and very

spa is quite modest, although very pleasant - it was great to be able to get a booking at the last

the spa lounge was a lovely place to chill before we headed to the airport

the whole spa experience was amazing! definetly, would go again!

looked at spa prices and breakfast prices and decided to go else where

and the spa was great also

unfortunately, the spa was closed for renovation

the pedicure area in the spa was not appealing at all, it looked like just a cheap pedicure place

checkout, spa services was great, beautiful hotel and clean room

also the spa was non-operational and would have been good to have on the colder nights

i loved the location, parking, staff, spa and decor of the hotel

requested the rooms to be close but when i chick in they said when do not have close , me and my kids in different

had the manager looked at the shower and suggested us to take a shower in the gym they had

one would think breakfast would be included we never had any food there so i can't commit on the kitchen

room was good and clean, location was great, breakfast was good

spa and exercise room were superb

i definitely recommend a visit to the spa, and if you're looking for couple's treatment or something similar,

very clean comfortable bed beautiful spa like bathroom friendly staff

spa was excellent

ofuro room is exceptional, the view is beyond beautiful and the spa tub is worth every penny

very small room with no view. early check in was not possible when requested.

like i mean there is no pool or hot tub, or office amenities

the fourth floor the wifi was very problematic - i had to phone and talk to the internet expert myself and he

the hotel also had a laundry which was really handy and a tim hortons across the

wifi was good

the spa was exceptional

everything the pool and spa are fabulous!!!!

bed was so comfy, my lady and i stayed in a room with the 4 piece spa style bathroom with heated floors and my

the rooms are clean and the bathroom spa like

large luxury feel to the room and amazing spa with great massage treatment and pool

spa - sauna (never on and took too long to warm up to make it worthwhile hanging around)

i really love the spa pool at the hotel, we had it all to ourselves too.

bathroom spa like

location. on site brewery. spa - jacuzzi

spa was only luke warm

perfect location, beautiful king size bed, very clean and the spa was a great luxury

the gym was outdated and small.

for its size, it offers a lot of services like a 24 hour bar/restaurant, gym

with charge for wifi

location, heated pool, very comfortable , good quality shampoo and conditioner, valet

everything pool spa area location best city hotel i ve stayed in

the rooms were impressively spacious, spotless, and beautifully maintained it s rare to find this level

the onsite gym with 25m swimming pool was exceptionally nice

and toast but no cold meats or cheese selection (there is no hotel kitchen) and there is no room service offering

also pool and fitness area are top of the line

spa water is way too hot, pool water is a bit cold for the wether in april

loved my room that was so close to the pool, spa area, hot tub, and had a walkout terrace

love to have a spa at this location for treatments, but it wasn't too far to walk down the street to fairmont

enjoyed the pool and gym spa jacuzzi

would have been great to have a day spa on site

spa services

the spa was great and the buffet very good

the bathing products is from utopia spa which has very relaxing scent

although no affiliated, on site spa was excellent

rooms were spacious and comfortable

hotel was conveniently located in vancouver and just a short walk to the local restaurants and bars

the wifi signal on the third floor wasn't that great.

guest self serve laundry a real bonus

the room was very spacious and the free laundry room and additional bathroom if needed were big bonuses

free wifi and it was close to a lot of places.

the pool, spa and gym were lovely and well fitted out

spa was good but small, the pool was outdoors, the sauna was small and its location was very tiny

pool and spa were appreciated by the kids

wonderful stay with my kids there. staffs were very friendly and helpful

excellent facilities with a gym and swimming pool

no spa or pool.

) - room service was delivered quickly and not overly expensive

when trying to minimize light in the early hours of the morning so as to not wake up kids it s annoying to

front of sink, so the smaller towels keep dropping to the floor when you lean over the sink the kitchenette was

some more food options for room service would ve been nice!

was was spacious and comfortable

had a lovely indoor pool & spa area which we unfortunately didn't make use of

we appreciated the little kitchen area, even though we didn t actually use it, other than for tea and coffee

a seven eleven, mcdonald's and tim hortons right outside so great for an early start with the kids

hotel staff, the room, view, location, the pool, dry sauna, steam sauna

they provide complimentary bikes and water. the spa is very good.

room with 2 queen beds was very spacious, very clean and well maintained

the heated pool was still a little cool for my liking but the spa was fabulous to relax in after a day of

the hotel and room were modern and clean, and the kids loved the pool

great kitchenette area with wine glasses & nescafé

location, spa and breakfast

gym and spa were closed for renovation. some renovation noise during the day

i also loved the coin system for managing dirty laundry easily and the water filter for filling fresh water

the wifi didn t work well for us.

only missed a pool for kids

we loved the spa on level 2 after a day of

was excellent, location, facilities, comfort, hospitality, car parking, daily private spa sessions

nothing at all but i didn t visit the spa or anything else in the hotel. basic sleep only

spa is very, very hot

the spa and sauna are also very great for travelers to relax

spa was downright dirty with lots of dead skin cells floating in it

the new pool and spa were fantastic

and spa were excellent, thanks and much appreciated after a long day s walking about

location was good. hop on hop off bus outside door pool and spa was good.

good pool spa and fitness gym.

the breakfast is workable and decent variety, kids were happy

comp breakfast, early check in and late check out

kitchen was not equipped well, plastics plates and we had to ask for cutlery

pet friendly. convenient location for concert

free shuttle into town was a bonus

nothing to really complain about, although the spa and pool are not desirable.

rooms great staff and good emenities such as spa pool and sauna

hotel that really needs a renovation the swimming pool and the spa are located in the parking lot

information i needed during my stay, the rooms were clean and bed were comfy, and the free parking made things

view! of the mountains, quiet, nice staff. laundry, gym