the front desk helped me with a refrigerator for medication and got me a late check out!

they gave me early check-in and i enjoyed the fitness/spa amenities

ran out of time to visit the gym or the spa which we hope we can do another time

had a massage at the spa which was really nice

bed and bed linen are amazing, great toiletries, awesome health spa and the lounge restaurant is to die for

placement of the pool and workout area were in an odd place

i really love the spa pool at the hotel, we had it all to ourselves too.

location. on site brewery. spa - jacuzzi

spa - sauna (never on and took too long to warm up to make it worthwhile hanging around)

bathroom spa like

spa was only luke warm

no towel for the pool and spa you have to bring your own

like a hotel from 2003 spa is broken looks like it s been broken for years

there is a rooftop spa but it was not operational and

the spa didn't have the best viewing window. the sauna wasn't turned on all the time.

there is no milk supplied - but coffee is (no tea) the hot spa (jacuzzi) is broken

spa treatments are wonderful

there s a cool water slide, nice and clean fitness center, spa and work a night market that is walking distance

i splurged at gorgeous gordon ramsey steak and at the spa for a mani-pedi, really felt top notch

spacious room

room was facing the sky train station and was noisy, as well wifi in the room was terrible and had to use hotspot

the pool area was nice to have, shame the spa has shut

spa closed and i wanted a pedicure. washer/dryer broken.

spa bath was excellent and kitchen facilities were great

fee for parking lots and the indoor spa offered with my reservation was closed short before my arrival

the spa was closed and the sauna. home service plates left in the hallways all day

i loved the location, parking, staff, spa and decor of the hotel

watch was found in laundry, and the manager jumped my car and saved me $25 for a cab doing it

we weren't offered room service until very late in the day but wasn't a big deal as we didn't need it

good service.they let us do late check out at no extra cost. very delicious breakfast

also when i arrived i was advised there was no room service due to covid which was not advised at time of

n one family with 3 kids (under 5years old) n parents were screaming n shouting in the room

n one family with 3 kids (under 5years old) n parents were screaming n shouting in the room

my kids loved playing by the beach before we end our day

every morning we ordered our breakfast for room service, which had a good price point and delicious

we enjoyed it very much and the 2 kids had a very

breakfast was a nice bonus with the kids, and very thankful it started at 5:30am unlike other places that are

breakfast was a nice bonus with the kids, and very thankful it started at 5:30am unlike other places that are

clean, breakfast has multiple choices, and having a free shuttle to airport is very

it is clean, friendly staff, offers long term parking and 5 min shuttle to airport

very good for families with kids

the single room i booked was very spacious and clean, with a couch, dining table and a full kitchen, even

staff went above and beyond to get early check in as our cruise ship docked early am

room) was a bit inefficient, a lot of empty space in the middle, might be good for smaller kids

the single room i booked was very spacious and clean, with a couch, dining table and a full kitchen, even

brown in the bar made us feel like royalty and went above and beyond every time we saw him

locality, comfy beds, balcony, spa pool,

little disappointed with the pool/spa area, would ve been good to have a sauna/steam room.

i love the hotel spa and gym, in the morning we went to the pool for a swim and had a nice breakfast

the pool/ spa area is fabulous

it s beautiful, classy, has a gym, pool and a spa and a 7 star restaurant

looked at spa prices and breakfast prices and decided to go else where

the spa lounge was a lovely place to chill before we headed to the airport

the whole spa experience was amazing! definetly, would go again!

bed is so comfortable and the spa is

receptionist at the spa was a bit annoyed with me having lost the keys to my locker which would have to be opened

room service was always on time and i the spa was fabulous - i will be returning on my next trip thank you to

great location, comfy room and bed, pool and spa for use downstairs, early check in possible.

i loved the vida spa (eyebrow tinting by rosario and booked by friendly front desk personnel, who also called

had great facial and massage at spa with oma

reception could have printed the spa and places to eat within the hotel better.

was was spacious and comfortable

had a lovely indoor pool & spa area which we unfortunately didn't make use of

great suite, wall to ceiling windows, small galley kitchen, very good soundproofing

shower at the gym before flying.

they allowed an early check in and even provided us an upgrade considering the size of the group

the pool, spa and gym were lovely and well fitted out

spa was good but small, the pool was outdoors, the sauna was small and its location was very tiny

pool and spa were appreciated by the kids

wifi was fast

room service was nice

the heated pool was still a little cool for my liking but the spa was fabulous to relax in after a day of

they provide complimentary bikes and water. the spa is very good.

room with 2 queen beds was very spacious, very clean and well maintained

the kids enjoyed the pool and it was in a great location in the city for my meetings and for dining

made us fell so welcome and told us not to worry and gave us advice and maps and everything, wifi, facilities

location, spa and breakfast

gym and spa were closed for renovation. some renovation noise during the day

lived the suite with the kitchen

breakfast was great

very nice jacuzzi and onsite gym facilities

free parking

cannot beat the hotel location, plus parking :) the room had an amazing view

liked the position, in downtown, the free parking, difficult in that area, the basement laundry, usefull

friendly staff, good shower, good location, comfy bed, late check out was 2pm - fantastic

laundry onsite

the sauna and spa were great and clean

spa is very, very hot

the spa and sauna are also very great for travelers to relax

good location close to downtown. the sauna and spa were wonderful.

we loved the spa on level 2 after a day of

and the spa was great also

bit sorry there wasn't a spa pool as suggested on the internet.

missed my spa appointment because of that and cost me $300 for

unfortunately, the spa was closed for renovation

the pedicure area in the spa was not appealing at all, it looked like just a cheap pedicure place

free wifi and it was close to a lot of places.

guest self serve laundry a real bonus

reasonably fast free wifi

the quaint building, our room, the facilities and the bar attached to the hotel door, where the staff were so

the wifi signal on the third floor wasn't that great.

you stay in hotel access to spa facilities would be nice

pool and spa were a bit tired. need inside solution.

views, spa and pool

used the chi spa as well during our stay which was unreal

rooms and absolutely incredible attentive service at reception spa and restaurant and

and spa were excellent, thanks and much appreciated after a long day s walking about

good pool spa and fitness gym.

spa was downright dirty with lots of dead skin cells floating in it

the new pool and spa were fantastic

location was good. hop on hop off bus outside door pool and spa was good.

bed was so comfy, my lady and i stayed in a room with the 4 piece spa style bathroom with heated floors and my

the spa was exceptional

the rooms are clean and the bathroom spa like

spa and pool were great, everything felt very welcoming and effortless

i have been assisted at every stage of my visit starting with my check in, spa access, concierge service

should be no kids under 18 after 7pm and pool left open till midnight for couples sadly closes too early and

gym & pool we re great and size of rooms were terrific

the double beds are too narrow for a couple to sleep in or for two small kids.

room service breakfast was great

to the point where we cancelled our tour the final day so we could enjoy the hotel, and the kids could enjoy

perfect location, beautiful king size bed, very clean and the spa was a great luxury

they were also able to accommodate our early check in request which was very

despite its relatively size, the gym is equipped with basic work-out facilities

with charge for wifi

ability to connect with someone for early check in

not a negative but shame spa was being renovated as i would have liked to visit this

no spa despite claim. small room and relatively expensive. no other facilities

no pool or spa to speak of

were not given info about any spa facilities or breakfast available in the hotel

i would also mention that there is no mention of the spa on the website and having to go back and forth with

nice gym

we used the pool and the gym too,very nice and clean there too

clean rooms and late open bar and restaurant

happy had a bar & dining room

the room service menu was kind of limited and quite expensive

vida spa was closed throughout the whole stay

i hope to use the spa and gym next time but utilised the pool

could do with an update to the pool area to include a better jacuzzi, and spa type area.

really great staff,beautiful views,spa was amazing.

the spa the bikes the pool the h2 restaurant

nice to have coffee/tea making facilities,iron and ironing board in room, and self serve laundry

wifi was good

only thing that could be improved is facilities like room service, for people staying more than 2 days, cleaning

the bar and restaurant was a highlight of the vancouver experience

wifi speed was very fast ~7mb/s

pool was at times cloudy and the temperature in the spa was inconsistent, often too hot

the pool water was a bit cloudy & the spa was not working.

pool and spa area was pretty tired and could do with an upgrade, the spa was dirty with hair and grease

spa not working

lovely pool and spa facilities

no spa or pool.

lovely friendly staff, great location, room with kitchen was perfect for our family of three.

we flew in early morning from overseas and the hotel attendant was very accommodating to do an early check in

bed was comfy, welcome gifts for the kids, separate living/sleeping spaces in room each with tv.

bar area could be more cosy better

everything pool spa area location best city hotel i ve stayed in

the rooms were impressively spacious, spotless, and beautifully maintained it s rare to find this level

good wifi

amazing staff and room service

the pool facilities that guests can use were superb and a real pleasure to use

i definitely recommend a visit to the spa, and if you're looking for couple's treatment or something similar,

spa and exercise room were superb

ofuro room is exceptional, the view is beyond beautiful and the spa tub is worth every penny

spa was excellent

very clean comfortable bed beautiful spa like bathroom friendly staff

love to have a spa at this location for treatments, but it wasn't too far to walk down the street to fairmont

would have been great to have a day spa on site

the pool & spa looked great but filled with kids the couple of times i went to swim.

enjoyed the pool and gym spa jacuzzi

spa water is way too hot, pool water is a bit cold for the wether in april

the bathing products is from utopia spa which has very relaxing scent

rooms were spacious and comfortable

spa services

we had a great time at the outdoor spa and pool

spa is excellent and recommended

& smooth check in, rooms were clean n crisp, amenities (pool & spa were used both were clean &fresh) parking

all-day water and coffee, microwave to reheat your food, and if it weren t for covid, pool and spa would have

it was so convenient and easy to access, on the ground floor, and the spa was lovely

nice pool and jacuzzi spa on main floor

great breakfast

one bar staff at night who struggled and then was irritable when additional staff gave some support

booked it specifically because it had a pool

airport shuttle

to airport with free airport shuttle

airport shuttle was a wonderful service and it was on time

we traveled with 2 kids and they were so welcoming and took such good care of them

location and cleanliness. laundry available.

allowed early check in and paid cab fare to the airport for an early flight.

5) parking was plentiful and easy to maneuver

the room is very spacious and the full kitchen in our room was an bonus

nothing to really complain about, although the spa and pool are not desirable.

rooms great staff and good emenities such as spa pool and sauna

hotel that really needs a renovation the swimming pool and the spa are located in the parking lot

the previous comment the add stated gym and hot tub, the open hour is very odd

parking was also not an issue here