rooms were lovely as was the spa facilities

location but near chepstow town itself easy access from motorway clean tidy nice food nice spa

the rooms are spacious, clean and well equipped

loved the buffet breakfast and the spa facilities. very friendly and helpful staff at reception.

the grounds were beautiful, the spa was lovely and the lakeside rooms were amazing.

couldn't use the spa and pool due to lockdown.

of the best hotels i ve stayed at, staff lovely, rooms lovely clean and comfortable, pool and spa facilities

great spa / swimming area

spa and pool breakfast

would be good to be able to book spa treatments online

staff friendly and efficient spa was lovely shuttle bus was a great service to the twenty ten course

fact that we were upgraded to room 111 in the manor house, the pool and spa was very clean and enjoyable

the pool and spa and gym were incredible unexpected bonuses

was outstanding,amazing building,spa and gym top class,everything was better than i

lovely spa facilities

we did not have robes in the room, but the lovely spa staff gave us robes

lovely place to stay and the forum spa was amazing

great hotel. amazing spa facilities

staff are brilliant and the spa was just awesome

spa and leisure facilities very good

level of service from the staff restaurant and bars are very good the spa , swimming pool area is

the spa exceeded our expectations

spacious and comfortable room

swimming pool and spa well worth a visit

the staff who met us upon arrival through to the spa and restaurant this hotel exceeded all expectations

your encouraged to wear the robes down to the spa too for extra comfort

spa fabulous and clean and staff very helpfull

room clean, beds really comfy. nice shower. the swimming pool and spa were great.

a great place to stay after our trip to cardiff. excellent spa facilities and breakfast .

the hotel and spa staff were amazing and very professional

lovely clean and spacious room. excellent spa and leisure facilities

hotel is beautiful and clean, the spa facilities are great and the food was wonderful

was great spa was awesome could not help enough top marks

rooms were very easy to find and the spa was lovely.

location / amazing staff from deputy manager , to spa , front desk ..

the spa had a deal on so it was busy.

spa facilities fantastic

friendly staff, clean room, great spa facilities.

the pool and spa were great after a long drive

hotel was so modern, spa facilities were wonderful

a shame there was no spa facilities but not much they could do to improve on this

spa facilities, over the three days we stayed no one would answer the phone so i had to come down

have been cool if there was a pool or spa too

first room had a slightly sulphurous smell as built another a natural spa but they gave us a better

the receptionist about this and merely got a sorry this was the first night away from my kids and i was

spa facility

spa facilities could have been better, pool was a little smaller and the sauna was split by sex (i

duty manager failing to email the spa details prior to the visit.

spa pool would be good and more seating outside

size rooms, loved the spa and restaurant, staff were lovely

the spa was brilliant and the room was so comfy and luxurious. it was a splendid stay.

the spa is amazing and really helps you to relax and enjoy your time

spa was a fanatic addition to our stay

rooms were excellent 5* staff were friendly, spa facilities were very cosy in the old bank vault area of this

the spa was lovely and the staff were very friendly no

the steam room in the spa area was not working very well

spa was closed during our stay rendering all the facilities unusable like the gym and sauna etc

the gym and spa were great but the underside of the steam room benches was a bit grubby.

we didn't book a longer stay or make use of the spa / gym facilities.

very comfortable room and excellent breakfast