clean, beautiful furnitures, spacious, nice view, great breakfast

facilities including the jacuzzi and the dry sauna as well as a small little gym

the breakfast was amazing!

as we went during the quiet season we were alone and they made us a lot of food for breakfast regardless which

ambiance, along with the stunning views, the room was spacious and very comfortable, the breakfast was varied

staff was kind, parking was easy

the wifi (without password) worked though i had to go back down and ask about it

the staff was very helpful and was very comfortable and easy parking

wifi good

only a few minutes drive to the top of the bilbao funicular railway where there is free parking and every 15

large & clean swiming pool

the pool with a view and free wifi added to our comfort

the pool with a view and free wifi added to our comfort

nice house with a kitchen nearby the pool dedicated for guests where you can store & cook your dinner

the rooms were very comfortable and the pool and garden is very nice

pool was a hit with kids

nonetheless, there are spacious common areas with broad games, the pool, a sauna and much more

pool was a hit with kids

the heated pool, in cloudy days, was very appreciated by us all, specially the children

the pool and the whole territory were beautifully maintained

also nice kitchen, i enjoyed it, state of the art facility gym and spa i spent most time there

gym and spa are excellent

the spa pool access costs 20 euro, but the spa is lovely - well worth the

gym not a part of the hotel but massive with excellent spa area

great service and the spa is very good.

the wifi dropped out at times.

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

room which had large beds, a very nice bathroom and shower, a mini fridge, air conditioning, and wifi

nicely decorated room;very near the old town;friendly and helpful staff ;good wifi

wifi signal is very week in some rooms, the only place where i could connect was in the hall

also i was pleasantly surprised by the gym

so the only thing i'll say is that the gym was unavailable

no residents bar once it is closed

hotel was very good and the service of their staff ( oksana at the front desk and ruben at the bar ) made our

good gym

perhaps book spa treatments before arrival?

the spa was fabulous

clean hotel with spa and gym, perfect location, delicious breakfast (great coffee and juices, high quality food

access to spa facility was additional cost on top of pay for stay - bit

location, nice rooms and the spa was amazing.

spa not operational

wifi not very stable.

very weak to non-functioning wifi, some sort of plastic sheets. noisy street (front side).

early check in helpful as we arrived on early boat at santander

very clean hotel with helpful staff, beautiful lobby, a bar with a comfortable area to sit, relax, watch a

also highly recommend booking the spa service, the staff was very attentive and professional

spa time limit is just one hour

the room was spacious, quiet, and impeccably clean, with a big, super comfy bed that made for a great night's

the price of accessing the spa area, which is 20eur for 1 hour.

very friendly staff that spoke good english - ambience of the hotel and the room itself - gym and spa

the spa was a a nice addition especially on a colder evening to come back to

the food was super and the spa was great to start the day before breakfast

great location, rooms were clean and quiet, super friendly staff, great spa and swimming pool

the hotel is fabulous which includes a lovely outdoor swimming pool, spa facilities and fitness center

the gym, the entrance, the spa

loved the spa like bathroom and shower with glass view to room and window

this time we used the spa (petite and perfect) and ate at olio, the restaurant

nice and clean gym and spa area, spacious and clean room, walking distance to museums, old town, with a variety

spa was not easy to reach, warm red wine at the bar

spa did not open early.

disappointed gym / spa facilities not open but understandable in covid times.

even a small spa or spa facilities would be a great addition.

there were no information leaflets in our room, and we had to ask about everything, including room service menu

the hotel bar was not great, wouldn't stay for a drink there. better places around town.

the complimentary mini bar was a nice touch

spa and gym area great - beautiful lobby - availability of drinking water and snacks - amenities in

rooftop pool paired with the spa facilities were great

spacious bathroom

room quiet and beds comfortable. spa and pool good. breakfast excellent

evening meal was really good and bar was fun too

spa and kindness of staff

the spa and massage treatments were excellent and the welcome drink was a nice touch

shower in the spa after the sauna/hammam

i did ask but the housemaids were a bit reticent to give them, even after leaving a note in spanish - very,

the spa was wonderful the guys there helped as to relax and to feel special

wanted to get a spa treatment in the evening at 8 p

the spa and gym facilities were also very

could order room service outside restaurant hour e

excellent wifi

instructions to find garage and ev charging were clear