staff, the location, the high-end facilities are clean, the rooms are spacious, the buffet breakfast was always

we went to the spa with our robes from our room and were made to take themes fed and put in robes from the spa

spa lockers not avaliable for hotel guests, only for members, this is very disappointing

great proximity to the airport. the spa and pool facilities are superb.

beautiful hotel! so many nice features. the pool/spa is amazing

only one parking spa and the elevators are wey to small

some more kitchen tools for the suites would be nice

like the restaurant in the lobby friendly staff and the breakfast bar so good, staff wearing guatemalan clothes

a kitchen and kettle and very importantly, a safe

the gym is ok equipped but the size is tiny

nice spa and jacuzzy in the upper deck

very large room. good gym for treadmill running with a view and a hot tub/spa to warm down

very nice spa area

i loved everything-perhaps having a spa could be nice to relax after a long day at work.

parking: due small parking lot, i had to park in front of the hotel with no help to carry on the

i was left stranded as a lone female, late at night unable to connect to wifi or call the hotel

6) the gym was below expectation and ceiling was broken and not fixed

free parking lot is great

room service good .

might be because of the pandemic, but your food is great and your room service should be open 24/7

loved the spa that s always a nice addition

due to covid, the spa and restaurants weren t full functioning so we couldn t use those amenities

from the staff that goes out of their way to provide everything we needed, to the relaxing spa massages, the

location, good facilities for business meetings and conferences, the spa is exceptional with highly trained

also no kids price so paid adult price for very little for 8 yr

gym and spa area

good hotel, specious rooms, comfortable beds, great gym, spa and pool, as well as tennis court

pool, hot tub, wet sauna, gym equipment beautifully decorated

everything the staff was great and the pool was good

polo and gym

and did i mention free parking

breakfast buffet was amazing!

big comfortable beds in very spacious rooms. quick and delicious, reasonably priced room service

security, facilities, staff hospitality, breakfast, restaurant, room service, meals, tranquility of the hotel

the breakfast is located in a jungle setting with draping vines, tropical plants, rock caves and and a

it's great for group travel with a full kitchen, living space and dining area

very clean. loved it had a full kitchen. couldnt enjoy it due to short stay.

for kids - there is a pool, swing set, and laundry available

was close to the pool and i was noisy during the day as i could hear many people talking

for kids - there is a pool, swing set, and laundry available

hotel provide manicure and spa services as well

the rooftop cafe for breakfast was lovely

also there was no mini bar in the room and only one bottle of

on the type of traveler you are, but they do room service every day

wifi was intermittent.

it took about a month and several emails to get information about the spa and the menu/ reservation for the

spa is limited hours 10am till 4pm and sundays closed so if your visiting for business can t make

the beds were heavenly and i really enjoyed the pillows that spanned the width of the bed

room is clean, spacious and comfortable

four restaurants to choose from, a well-equipped gym, a great pool and a lovely spa facility with separate

there is literally nothing on the building, only a tiny pool without bar o staff

the room keys didn t work in the gym and pool areas.

our kids enjoyed the revolving restaurant:)

the swimming pool was not available.

the room keys didn t work in the gym and pool areas.

spa facilities much needed after a long flight

unfortunately, the spa with whirpool and sauna was not available

the location and the spa and the view

i found out that they have a spa in the 2nd floor because i walked by but the room doesn't have information on

facilites looks older the employes at spa were rude, they told me i need an aponiment to use the steam room but

very strange for a spa hotel

had an incredible experience at le suisse spa

spa facilities are great (when they're switched on)

impossible to have a relaxed meal there, we ordered room service every time during the entire stay