comfortable beds, great beach (it s also kept clean from possible seaweed), great massages and spa experience

the spa looked good but i did not use the service

downstairs, you need to go there to figure out the menu, if you want to see the price list of the spa you need

spa is great

the massage at the spa was good but very expensive

the pool and hammock

the internal area of the hotel is very pleasant, you can chill comfortably by the pool while hosting from

breakfast is amazing

we highly recommend this place, even for kids (our daughter is 4 years and she just loved the place)

pool area had floaties for the kids, nice hammocks to relax in

the beach, lobby, restaurants, bathrooms, preferred lounge, bars, and spa were all immaculate

andrea at the spa was very welcoming

the spa experience was to die for ud83eudd70

they don't include at least one spa treatment like a massage with your stay

we paid extra for a spa massage and used our coupons-it was an amazing

the hydrotherapy spa is a must

breakfast was excellent with wide range of fresh fruits, juices and other options like omelettes,

not good at all if you travel with kids and elder people

in addition the gym is very small

my two older boys went to the activity pool , whist we were happy chilling at one of the quieter pools

the spa and massage on the ocean was the best part of the hotel stay.

the spa was nice, overpriced they give free facials & hydrotherapy with other purchases

we had access to ventus at marina el cid spa and resort next door, which offered a number of great amenities,

the spa was outstanding - hydro therapy and a couples massage were well worth it

special thanks to the security and bar staff that were so kind to return my phone after my last night with a

food, room, spa and staff were excellent

the spa receptionist. very unwelcoming and rude.

if you re going to go get a preferred club suite comes with additional pool access and spa credit

i liked the resort had tennis and golfing spaces, personnel attention was amazing, food was pretty good and

service the best in the world thank you dream jade reviera cacun resort & spa for everything .

massage/spa employees

t have a mini bar in your room, no 24 hour room service, with 4 pools, no jacuzzi, only at the spa (jacuzzi

rossana at spa was rude.

they heavily promoted this with the added incentive of a free spa massage

my husband had a massage on the beach from the spa an it was amazing

a la carte restaurants), great staff, nice night shows, good cocktails, nice n clean rooms with spa bath, spa

00 spa coupon from zylara cancun a sister hotel and the receptionist answer with a big laugh that they

some of the restaurants were not great. spa prices are too expensive

the spa was excellent

the spa was top notch

spa was significantly lacking in ambiance, amenities and quality of facility

; on fridays there is a mini market in the resort where you are accosted by the vendors, the spa is the most

very nice atmosphere. the pools were great. the spa was amazing!

there was a masseuse in front of the main dining area trying to sell massages and spa services

spa was nice

for example shop and spa and tours/taxis are

the pool staff were very nice and the rosewater restaurant was excellent.

pool area and pool was very small. beach was not nice.

was not good, the entertainment was not good, the beach was gross for swimming too much debris, room service

beach and small pool. poor food.

the spa was amazing

the spa was amazing!!!!

the restaurants, the entertainment, the staff, the spa (awesome-a must), the pool, and especially my room

very good. spa was excellent!

we also liked the spa quite a bit

you need to enjoy the spa experience (it is a must)

spa services were excellent, but we were asked maybe 2-3x per day if we wanted a service

only negative was the spa was expensive so i couldn t justify getting treatments.

the spa was a bit too expensive

they don’t allow food outside of the restaurants, we asked for ice cream for our kids at the main pool bar

front desk personnel at spa were rude and not helpful

incredibly surrounded by beautiful animals. service very good. good spa thalassotherapy

surprise decorated our bedroom with chocolate cake, sparkling wine and a birthday message on the bed

spa treatments very expensive. extra cost to use paddle board

- the spa is a bit pricey, at least for us

the kids loved ordering virgin pina coladas

the water park and amenities are excellent.

breakfast was delicious.

pool staff was attentive

for kids is perfect

when we got to the spa they told us the discount would be applied at check out

the more inclusive activities (nickelodeon water park and catamaran ride) were very fun and a great addition

more beach activities for kids

noisy rooms, not very comfortable, cold swimming pools not suitable for little kids

45 min wait for room service is fine but not if the food reaches to you

the spa is really nice and i enjoyed the hydrotherapy

services, food, spa, pools, and staff were great

the spa in the casitas was incredible

great range of pool and food and beach options, as well as a spa and entertainment

i enjoyed the pool, it was quite

and the spa was amazing as well

expensive at gift shop, taxis and spa treatments

service, food was better than most all inclusives visited before, spa was amazing, room and housekeeping was

spa was very relaxing and they had daily specials for different treatments

the spa is very expensive so get you mani/pedi at your local salon

that you would normally have, because the speciality restaurants for this level are not open, the spa is not

one of the biggest disappointments was the kids club

resort was nice. lots of kids but it is a family resort. overall nice trip.

nightlife seemed very family friendly, as someone without kids there didn t seem to be much to do at

at some restaurants they tried to restrict how much you can order (we were a family of 10 with 4 kids) , they

when my friends and i went into the spa steam room we were locked inside

the spa, the room, the food

spa was too expensive

spa service was superior

the staff is friendly and the spa was phenomenal

lack of vegan food bad labelling of food when meat was in veg labelled food pushing sales for spa and excursions

wonderful spa experience

and the spa was amazing as well

is family and most of the restaurants are in the family section along with every other facility (spa gym

i would've paid the extra fee simply to enjoy free entry into the spa everyday if i would've known

breakfast was amazing, the ambience top notch, staff went above and beyond to make it really easy

hotel premises and rooms are spectacular, beautiful, very luxurious and well decorated, very nice pool and

the pool side staff are very attentive and they offer all sorts of nibbles (water melon etc)

front desk, to the genuine staff in every restaurant and bar, housekeepers, gardeners, security, spa attendants

spa was definitely worth it, we recommend getting a massage

the spa massage area seemed like it was an after thought to the resort which is unfortunate because it

we got a couples massage in the spa and it was amazing

spa was amazing

room, spa and main pool.

the water park was the best part

club cabana for us, transport us around the village and arrange our daily tickets to the juagala water park

top quality facilities - the main pool, the beach club, golf course, water park, etc

wished they had a kids club (not just the activities at the pool area) and proper performance night shows

kitchen area, dressing room/clothes storage, safe, iron, hairdryer, huge walk-in rainfall shower, spa bath/hot

it was the most unique and spacious room we have ever stayed in during our 11 times visiting beautiful mexico

very relaxing and very spacious rooms with spa tubs and rain shower

there was a very large and beautiful spa bath which was very comfortable but when we turned the jets on the

the rooms are spacious, featuring a spa like shower and tub, and all have a magnificent ocean view

and the only other criticism is that they let kids in the area of the pool bars which doesn't make sense since

was when my daughter participated a couple of times in performances at the lindo theater with the kids club,

buffet was perfect - open until late morning allowed time for a good workout in the great gym

kids club is the best!!!! thank you!!!!

free wifi everywhere

last, but not least i had the best spa treatments with mayte

and spacious rooms, wonderful views of the ocean

the pools were great, the food was good with plenty of choices and the spa services were very relaxing

property is beautiful, staff is so friendly, spa was amazing

and places to go food was great entertainment was great definitely recommend a massage at spa the swimming pools

the spa was the best. the facilities were great. the staff were great.

facilities are beautiful , the rooms are spacious and well equipped

by the way, world class spa in every aspect too, my wife and i enjoyed a very good 80 minute massage there

was charged for some spa treatment i don t recall having

the spa treatment i received was exceptional

massages at awe spa were great as well

they messed up with spa credits and bill, i had to pay $150 more in my bill for having not the update bill,

room service was better than some items in the buffet and restaurants

fuego show was good but a little too long (drums with water and light could be cut from show)

nizuc pool with slide was a big hit with our kids

a few things - the king room with spa bath doesn t have a/c

very friendly staff, excellent food, nice swimming pool, jungle feeling, clean rooms with good

the wifi signal is not so strong in the bedroom - still manageable from the kitchen

we saw a wild tucan from the comfort of our window kids were just loving it

rooms very cosy and confortable, in the middle of amazing jungle with some activities for kids (or adults

the spa was gorgeous and morning yoga with blanca was wonderful, be sure to sign up beforehand though

we enjoyed a couple's massage at guerlain's first spa in latin america, as well as a sunrise meditation and

bedroom was very comfortable, with good air-con, plus ceiling fan; good wifi

the food was always so fresh and delicious, and the included breakfast was fantastic with homemade tortillas

the kitchen / food is excellent but a bit to expensive

the spa is also amazing and i would highly recommend the massages because it comes with an hour in

spa was incredible

i do like the gym and spa layout a bit better at akumal , it s a little newer and brighter

spa was fabulous

was phenomenal, from the swim up room to the restaurants to the beach to the spa to the entertainment

the best in riviera maya (maroma beach), the quality of the food is great, not a crowded hotel, spa is great,

were over priced (even though good quality) - food, drink and especially the spa

spa therapists could be better for hotel playing in this league price wise

we enjoyed the spa facilities, the restaurants, bar, pool and beach

lovely room, exceptionally professional & friendly staff, great pool area and good food

staff 10/10, facilities 10/10, spa 9

unable to use the spa because it was closed for an extended period of time (15 days) and we were not made aware

great staff and in-room dining. kids club is great.

the lobby to the gate of the resort which is about 2 blocks inside of the resort they have the golf car but only

lots of activities for kids

loving the coffee cart in the morning and i can t wait to visit the spa and do their signature ritual with

goes to an auberge on a budget, but one small nit i can t let go of at the spa (to be clear, this is

the cenote in the spa is fabulous

she would help us having our kids food pre-ordered and ready for them at diner time

the family pool is great

we enjoyed the atmosphere, excellent dining options, beautiful pool, and fantastic beach club

the hotel is very family-friendly with kids menus and other accommodations, we were extremely disappointed

mosquitoes pool

great breakfast, amazing owner, great atmosphere :)

nice glamping in the jungle. basic, but good breakfast (warm breakfast as an option).

and delicious breakfast atop an ancient cenote cave

the complex itself is unreal, with pure and isolated beaches, spa and nice big infinity pool with bars

especially the service and the spa was the best i ve ever been too

spa is one of the best we have ever experienced, even compared to the ones in south east

spa services were priced way beyond any 4 5 star resort i have been too very disappointed but do

spa gym rooms luxury stay

spa is exorbitantly priced

bed could have been more comfortable and spa was quite pricey

was just ok, beaches were covered in seaweed, mani/pedi at the spa wasn't good, coffee shop didn't open till

spa should improve the hot tub area. music at fun pool was way too loud.

moreover, all spa services are not included

quality resort with facilities, great pool (although a little cold), spa and beachside is a wonderful getaway

the spa was so relaxing

the food, service, spa and activities were excellent

the spa and restaurants.

the reward is a useless coupon book for extra services like the spa or bottles of wine

the actual spa was so nice also - definitely recommend taking advantage of that

the jacuzzi in the spa was not working all four days, but the massages were fantastic

spa was

about our stay at the westin resort and spa was wonderful

easier approach to the parking

a part from this, we found bugs, little ants, pool under construction, seeweed on the beach and personal asking

it had a kitchen. full size refrigerator, and coffee maker. very tiny closet.

pool and beach access

the breakfast buffet came in handy and the fresh juice was great but will clean you out

very new kitchen items, great wifi, staff were so helpful with every detail

the only downside for us as we opted to eat in town two out of the 4 nights because after eating breakfast and

hotel, stunning location, amazing service and great food (especially breakfast and punta bonita), privacy and

i also had a wonderful spa experience to top it off

room was luxury (spa bath, deluxe shower, comfortable king bed, balcony) the views were great the service was

the staff, the selection of restaurants and the spa was really nice

have an ocean lifeguard on duty, staff to setup/move umbrellas for you, and waitstaff from the bar who will

breakfast and lunch buffet, the rooms, the beach, the location

floor men's bathroom in hall on way to glass doors to pool area would improve via having fresher scent

the location was the only thing we enjoyed and the pool, the kids liked it

good little bar fridge no stove top but fine for making snacks sandwiches etc

view from the room, pool area and bar service. free parking and friendly restaurant staff

pool closes at 9pm would like for it to stay open until 10pm minimum

the ladies in spa have such a calming nature i got a massage from mrs

and comfortable room - bed firmness was actually perfect for me spa was excellent - lovely jacuzzi and best

loud music at the swimming pool, the spa you can use only, if you take a massage which is in other hotel the

loved the spa experience

the resort being all inclusive was an absolute life saver, especially with 2 kids under 4

had to contact owner again for wifi details - why not have these available upon entry

sea view and pool

the pool and beach are just right downstairs and the location was amazing

no cutlery or cooking facilities despite having a kitchenette

oxxo across the street, r1&r2 bus stop right in front, clean beach, plenty of beach chairs at the pool, decent

staff, spa services and nightly theater performances made the trip a success

the only thing not covered is a visit to the spa and extra activities like jet ski or parasailing

spa is super and specially big thank you to viri for my 2 relaxing massage and facial

was delicious everyday i always chose the spa omelet and everyday it was perfection the staff were so friendly

the gym is good, had a good variety