booked the hotel since it said there was a spa at the facilities, however when getting to the hotel we were

there was a kitchen, for guests, with coffee and tea

parking is available on the hotel premises, but it is very small

it looked on the picture - for example, what looked like a nice little garden actually served as parking lot

attentive (did not even care to help us with our bags even though we came with three small kids and there was

spa was closed, could hear the staff in the room next to us.

the sauna and gym

included an excellent full breakfast, a gymnasium

breakfast is included and is in the cafe just the next door

gym was available

i used the pool, sauna, and the spa parlor

breakfast was amazing as well, and i appreciated the fact that they let me do a late checkout

temperature wasn't warm enough and, other than breakfast, lunch options could have been tastier but i know i'll

the view, cleanest and great service at pool and front desk

i used the pool, sauna, and the spa parlor

parking is on natural soil and got muddy after the rain that day

the room is amazing with space, amenities and comfort. the spa tub is huge. .

had me move to my new room because the spa room was not available for my 2nd day

bed, great wi-fi, sensational shower, quiet even though it was on a main road, warm pool, lovely breakfast, easy

pretty close to historic part of town , supermarket next door -indoor pool a big plus (heated) -gym (bikes,

sized room with a private parking spot

liked the covered pool

great facilities that include a nice gym, pool, spa, restaurant, and more

sadly the mini bar was not equipped for a late check in like mine very sad.

business centre no wifi and hopeless

pool and hydro pool are advertised as heated, but they were both very cold during our stay

the service is terrific and the american breakfast is nice and neat

love the pool on the rooftop and the view to oversee the town

the laundry was expensive

great staff the breakfast was amazing

in puebla that we only had one meal in the restaurant downstairs (as opposed to the one by the pool), and that

staff, nicely designed room, comfy bed, warm shower, good location, good wifi

the bed is fantastic, the breakfast is amazing and the staff so helpful and friendly.

breakfast was marvelous

machines were broken in gym

for example they say they have 24 hours room service and

affiliated restaurant and spa are very convenient

gym and spa were under renovation, so i couldn't use them

a big bonus was the 1-hour spa access included in the stay, which was a really nice

the wifi code kept changing

few problems included some poor information at the spa/gym given by the coordinator as well as inconsistent wifi

claims to be a 5-star hotel and they don t have a pool, a gym and the spa is a room

bar, spa were not open

no in-house laundry

they allowed me a 1 hour early check

they do not have room service in the spot but ask ruby to give you choices

tienen un spa muy bueno

the spa was also excellent

rooms have a lot of space and the beds are very comfortable

buy elsewhere because they didn't have the brand that we liked, also the receptionist from the spa didn't took

we especially loved the food and service at the restaurant, the beautiful architecture, spa and gift/food shop

spa tub in the junior suite was great, but power of jets rather low

junior suite was excellent with a big, comfy bed and spa bath

was very cute, rooms were clean, bathroom was great; breakfast each morning was very good

beautiful place, extremely clean and everyone very kind! also very good complimentary breakfast

also, i ordered a soup for room service and was told it would be delivered to me in 15 minutes

when i had a issue in the bathroom,no help from the staff to get transportation around the city,wifi slow,room

it made it very hard for the kids (and us