is beautiful, the beachfront fabolous, the pool wonderful, food, not so bad

stay here only if you are a big fan of golf, other than that is pretty expensive

pool, beach and grass gardens are quite nice

room service after 7pm and nowhere to fid food

large rooms, comfortable beds. nice pool. nice balcony overlooking the ocean.

wifi

arrived after a busy weekend and the pool looked like it was heavily used and not very clean

the hotel has an enjoyable pool and resting/relaxing areas on the premises

s truly pet friendly so our dog coco was welcome at the pool side

the hotel is very cute, have a nice pool and good facilities. the staff is nice too.

the pool area was great , comfortable chairs and lounges to do some serious chilling out

liked the open courtyard for time by the pool and entertaining in evening

the reserved room, with a private pool, does not have a king bed as announced in booking

the hotel has a bar but not the assortiment we were looking for

insects in the bed, room space vs other hotels too expensive, the pool was not clean

one of the standout features of this hotel is its true pet-friendliness

adults only pool where children come to swim and the staff do nothing to stop it

adults only pool where children come to swim and the staff do nothing to stop it

the facilities were great (pools, restaurants, overall atmosphere

very clean, lots of restorants that are included in the price. very good swimming pool.

one bad experience was at the pool area

spa is good but the bathtub was out of order, the steaming room as well

but it was impossible to get any waiter to serve us by the swimming pools, had to go to the bar to get anything

great resort, clean and big pools, excellent breakfast buffet

we chose the hotel as it was pet friendly however, this is misleading

a starbucks and kids club could not be beat, the pools were clean and offered diversity in options

facilities closed, pool areas closed, reception staff not very friendly

the restaurant la chula to crowed and had to wait more than 20 minutes to seat for breakfast

nice sense of space in the villas with good views, high ceilings and all the creature comforts

views, very helpful staff, large amount of private space in and around the villa

much preferred the atmosphere of the top communal pool and the lounge area menu

everything , specially the main pool , the sunset was incredible experience .

have like the gym to have also had a bar with free weights that you could attach to the end

i went to the spa and i have a massage 2 days with my family and the steam room and sauna didn't work, the

the beach, swimming pool are great. quiet. nice view !

the hotel is nice but old, same for the gym, the price for the room service food is overrated.

the lobby bar could be more comfortable

bar not open

was some construction so the spa was closed and there was machine noise

spa in the last floor of hotel have an amazing view

but these are details such as the impossibility of partially opening the awning of the bay of the pool and the

more shade available at the pool during the high heat hours!

spent a lot of time during breakfast and dinner because their service is too slow, also considering that they

spa and people who are working there were great

spa was very good

transport between the rooms and restaurants/spa clearly could not keep up with the demand for a full hotel

wifi was weak in certain areas

they could have had microwave in your room to warm up your coffee and rewarm your room service food

kids pool vicente at bar hugo at pool

kids pool vicente at bar hugo at pool

very week wifi, rooms are a bit old,

adult pool/bar was full of kids with even some kids sitting at the bar

view, which was outlined in the reservation) also they came up with an extra charge for one of my kids which

the restaurant and the pool

breakfast was not included

also, the wifi was very spotty and on/off

starbucks and golf club de acapulco across street

would have been better if the breakfast had included the buffette as part of the package i got

i also had 2 family members who live in acapulco drop off my kids at the hotel since i was unable to at the

i wouldn't recommend this hotel if you have kids who need milk or cold water to drink

pool water was welcoming and pool area offered a magnificent view of the beach and area

location, view, size of room, comfort, services, price, valet parking, wifi in room etc...

need a little more variety for kids that are picky for breakfast

the pool and the area around the pool are very inviting

and kind, the breakfast and dinner both shifts of chefs were super polite and the waiters, the spa is amazing

not to mention the restaurant and spa services are top of the line

the spa was wonderful too

view amazing, whenever i visit acapulco i stay at emporio is my favorite one there oh btw the spa is incredible

the spa at the hotel was amazing

the wifi never worked but still had a great time.

entire staff, including at the bar area, was extremely nice and welcoming

being all inclusive the lobby bar was not fully attended and therefore had to wait some time on many occasions

amazing location, views are insane, and pool is great

snacks in the day bar were always the same