i went to the spa and i have a massage 2 days with my family and the steam room and sauna didn't work, the

to the private beach 24hrs access to pool till 12 pm very safe exelent to park your vihicle right location beach

they have three very spacious swimming pools, great for both kids and adults

not suitable for all, but great moment - the staff did our laundry really nicely just against tipping - the

gym had no water or towels, rooms were old and outdated, wait staff made many errors and were slow

spa in the last floor of hotel have an amazing view

was some construction so the spa was closed and there was machine noise

room service could be better and maybe an umbrella to cover the sun in the private pool.

the water in the pool was cold.

bell boys cleaned our car, efficient restaurant service, got our room early (11:00am) and had a late check out

many places for the kids to have fun, as well as fun activities all day long

the snack bar and the bar opens a little bit late.

biggest asset is the beach which is perfect for kids since it is not very deep so small kids can enjoy being

pool drinks quality are good enough stinky pool's water (smells bad) kid's pool was dirty italian

view, which was outlined in the reservation) also they came up with an extra charge for one of my kids which

spa and people who are working there were great

spa was very good

transport between the rooms and restaurants/spa clearly could not keep up with the demand for a full hotel

out of 4 times of ordering room service, for 2 they took sooo long to arrive we literally had to cancel the

the food at the restaurant was delicious and then there s a bar near the top of the complex to view the

views, very helpful staff, large amount of private space in and around the villa

nice sense of space in the villas with good views, high ceilings and all the creature comforts

have like the gym to have also had a bar with free weights that you could attach to the end

the room service is really tasty and they set it up like you are at a restaurant

breakfast could be better

facilities closed, pool areas closed, reception staff not very friendly

the restaurant la chula to crowed and had to wait more than 20 minutes to seat for breakfast

wifi is weak and stops working, then you have to log in again

the pool

location, service, pool and direct access to the beach

would have been better if the breakfast had included the buffette as part of the package i got

everything was good. the room, the pool, and especially the restaurant.

elevator has problem,one pool was off,the swimming pool smell urine, poor breakfast, its a bad old hotel

i also had 2 family members who live in acapulco drop off my kids at the hotel since i was unable to at the

location and pool

i like the pool, the views, rooms were nice and clean.

buffet breakfast. good sea view.

the pool and the area around the pool are very inviting

and kind, the breakfast and dinner both shifts of chefs were super polite and the waiters, the spa is amazing

the spa at the hotel was amazing

not to mention the restaurant and spa services are top of the line

the spa was wonderful too

view amazing, whenever i visit acapulco i stay at emporio is my favorite one there oh btw the spa is incredible

we wanted to watch the tv but it wasn't connected to wifi

pool closes at 8 and they have a jacuzzi that doesn t work

the wifi in your room doesn't even get you through a zoom call and the terrace where everyone pointed

the view is amazing, and the pool is very nice. the food is also tasty.

no wifi in 17 floor i have to put 18

spa is good but the bathtub was out of order, the steaming room as well

the pool was lovely, it had an area with sand near the pool, which my 4 year old loved

the facilities,pool

had laundry done, it was lost

the breakfast ( we had an all inlusuve) was a little short of options in fruit.

the facilities were great (pools, restaurants, overall atmosphere

very clean, lots of restorants that are included in the price. very good swimming pool.

adults only pool where children come to swim and the staff do nothing to stop it

adults only pool where children come to swim and the staff do nothing to stop it

one bad experience was at the pool area

insects in the bed, room space vs other hotels too expensive, the pool was not clean

one of the standout features of this hotel is its true pet-friendliness

it would have been nice to get early check in but waiting the extra hour outside by the pool was fine

that the didn t do the welcoming tour with the mezcal drink and they also failed to provide the wifi password

you can t expect a lot from the included breakfast

loud children in pool made me leave

wifi not always reliable from our room.