spa was awesome now they really give you your money's

pool is closed due to covid right now and no spa tub in the suite

and has plenty of on-site amenities like a convenience store, bar, restaurant, and spa (we did not try any of

we were a family of five with little kids

i called room service to turn off the air conditioner, also the buffet was a little expensive.

wifi didn't work for me

decemt wifi speed

like that is close to a main street and i never had an issue using their wifi

the staff are very pleasant. the artificial fireplace kept the room cozy at night.

kitchen staff need to be more polite and attentive to customer s needs.

my rooms telephone wasn't working. i didn't like there is no spa nor hot tub in rooms.

parking could have been better

three restaurants: we had an amazing breakfast at one, lunch at an intimate italian restaurant for lunch, and

location was perfect free parking clean perfect customer service

excellent restaurant and room service fantastic location and don t forget uber eats

pool is wonderful the spa not warm enough

went to go in jacuzzi spa after dinner and staff closed it early 9:30pm only had 10 minutes in.

great pool with spa & cabanas, walking distance to a walmart, shopping, pharmacy, and a really delicious

the pool was nice, wish the spa was hotter , it just wasn t much different from pool water

great facilities on site- pool, gym, restaurants, bar

the roof-top pool area is a sanctuary in this busy city and exceptional view of the city, especially at night

we absolutely loved the remodel of the pool area

room service food , it was very cold and not good

breakfast and food are far better next door at lucerna

room service was outstanding

no bar in the restaurant, the spa closes early to use the sauna and jacuzzi

also it said their spa was in the 6th floor but there were only 4

also the spa section has stairs only, not ada compliant

spa put of service, they don t have a spa person apparently

the room service menu has several healthy options

le spa & le massage de lupita! genial!

i've used both the gym and the spa professional massage services and they are both very nice

no pool and the cost of the spa facilities.

just didn t like,when i booked hotel for one of the reason spa which is sauna and steam room

clean room. staff was helpful. spa and massage was amazing! free breakfast was a great deal.

no parking

valet parking guy crush my car, hotel didn't take responsibility, they let me by myself on the police

clean, close to downtown, parking available.

they have valet parking so you dont have to worry about parking

clean. the terrace. room service

amenities pool spa gym

todo muy bonito la albacea , el sauna el steam el spa , hermoso

full bar and restaurant by the pool

wished pool and gym opened earlier than 10 am

but pool temp refreshing

would have been nice if breakfast had been included thru booking

breakfast choices.

did not have breakfast

security and parking included

i like the food but it would be more better if the kitchen would be open 24 hours

the place have jacuzzi at the roof top and spa gim and sauna

coudnt get to the spa always locked

great location close to gym, bars, restaurants

the room was big all modern clean i loved the room the roof top was nice with the jacuzzi bar and seating area

roof top bar, gym and jacuzzi are all great

staff was super sweet and the spa (not free) was amazing and great pricing

location, cable tv, view, sofa, king bed and comfy bed. the experience in the spa is very nice.

the spa was great

the only friendly people in the hotel were the people in the spa and service room

pool area

rooftop bar and spa .

nice bar and restaurant on top floor with fitness room and outdoor terrace

room was modern and bed was comfy. senor who brought us our room service order was the best.

very decent gym, sauna and massage area on premises

gym was very nice and adequate for a stay

the gym is great and the spa looked lovely

toilets in the gym/ spa area were low flush toilets

the pool, spa , food everything was wonderful.

the spa was excellent

for reasons of covid the pool and spa services were not available

there is a spa with reasonably priced therapeutic massage

spa facilities are very good and economical

the spa is a nice addition

i wish the massages at the spa were longer than 30mins. would pay more for longer

the massage at the spa was excellent

spa room is broken and not working garage door couldn t close/ broken need better blanket/

very clean, comfortable, air conditioning, self parking garage

this is the trird time went this hotel but wifi does not work, same answer, wifi is unaveble.

cleanness parking quiet

barely no english speaker for night shift no wifi service

the wifi was awful

the the room service ladies need to be trained to be kind and friendly with the guest i didnt like how one

this best western several times and i have to say that tgey have the best staff personal, great pool and hot

only thing i didn t like was that i request two room together because we take the kids with us and i didn

pool and breakfast room was close, but we understand

great rooms, helpful staff, and excellent breakfast

clean enough, good breakfast, good front desk

the parking lot could be smoother and more level.